Apparatus and method for managing voice communications
First Claim
1. A non-transitory computer-readable storage medium comprising computer instructions which, responsive to being executed by a processor of a set top box, cause the processor to perform operations comprising:
- presenting, by the set top box, video content at a display device;
determining, by the set top box, a primary telephone number displayed in the video content at the display device using image pattern recognition;
determining, by the set top box, an alternative telephone number based on a metadata pointer embedded in the video content;
presenting, by the set top box, an option to establish voice communication with a marketing entity associated with the video content;
receiving, by the set top box, an input from a remote controller associated with the set top box in response to the presentation of the option;
transmitting, by the set top box, a first call request to a remote server responsive to the input being received, requesting the voice communication be established between a first telephone device associated with the set top box and a second telephone device associated with the marketing entity based on the first call request and the primary telephone number; and
transmitting, by the set top box, a second call request to establish communication between the first telephone device and a communication device associated with the marketing entity based on the second call request and the alternative telephone number if voice communication is not established in accordance with the first call request.
1 Assignment
0 Petitions
Accused Products
Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is displayed in video content presented by the set top box where the telephone number was detected based on at least one of image pattern recognition and voice recognition and where the telephone number is associated with a marketing entity of the video content, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.
21 Citations
20 Claims
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1. A non-transitory computer-readable storage medium comprising computer instructions which, responsive to being executed by a processor of a set top box, cause the processor to perform operations comprising:
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presenting, by the set top box, video content at a display device; determining, by the set top box, a primary telephone number displayed in the video content at the display device using image pattern recognition; determining, by the set top box, an alternative telephone number based on a metadata pointer embedded in the video content; presenting, by the set top box, an option to establish voice communication with a marketing entity associated with the video content; receiving, by the set top box, an input from a remote controller associated with the set top box in response to the presentation of the option; transmitting, by the set top box, a first call request to a remote server responsive to the input being received, requesting the voice communication be established between a first telephone device associated with the set top box and a second telephone device associated with the marketing entity based on the first call request and the primary telephone number; and transmitting, by the set top box, a second call request to establish communication between the first telephone device and a communication device associated with the marketing entity based on the second call request and the alternative telephone number if voice communication is not established in accordance with the first call request. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system comprising:
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a memory to store computer instructions; and a controller coupled with the memory, wherein the controller, responsive to executing the computer instructions, performs operations comprising; receiving a first call request from a set top box that is remote from the controller, wherein the first call request identifies a primary telephone number displayed in video content presented by the set top box, wherein the primary telephone number was detected based on image pattern recognition or voice recognition performed by the set top box, wherein the primary telephone number is associated with a marketing entity of the video content; facilitating establishing a voice communication with a first telephone device associated with the set top box; facilitating establishing the voice communication with a second telephone device associated with the primary telephone number and the marketing entity if the first telephone device accepts the voice communication; and receiving a second call request from the set top box if the voice communication with the second telephone device is not established, wherein the second call request identifies an alternative telephone number based on a metadata pointer embedded in the video content. - View Dependent Claims (9)
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10. A method comprising:
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presenting, by a set top box, video content at a display device; determining, by the set top box, a primary telephone number that is displayed in the video content at the display device using image pattern recognition; determining, by the set top box, an alternative telephone number based on a metadata pointer embedded in the video content; transmitting, by the set top box, a first call request to a remote server based on the primary telephone number, requesting a voice over internet communication be established between a first telephone device associated with the set top box and a second telephone device associated with a marketing entity of the video content based on the first call request and the primary telephone number; and transmitting, by the set top box, a second call request to establish communication between the first telephone device and a communication device associated with the marketing entity based on the second call request and the alternative telephone number if the voice over internet protocol communication is not established in accordance with the first call request. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification