System of providing information to a telephony subscriber

• US 8,880,031 B1
• Filed: 09/14/2012
• Issued: 11/04/2014
• Est. Priority Date: 06/07/1995
• Status: Expired due to Fees

• Current Assignee: Single Touch Interactive R&D IP LLC
• Original Assignee: Single Touch Interactive R&D IP LLC
• Inventors: Malackowski, James E., Stathis, Kristi L.
• Primary Examiner(s): LEE, JUSTIN YE
• Application Number:
  US13/619,611
• Time in Patent Office: 781 Days
• Field of Search: 455/411, 455/404.1, 455/414.2, 455/414.1, 455/414.3, 455/412.1, 455/415
• US Class Current: 455/411
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

An information fulfillment system provides information to a user having a wireless communication device. Upon manual or automatic input of an access code to the wireless communication device, the fulfillment center delivers information based on the access code. Automatic verification, connection, and/or billing modification processes are provided for implementation of the system and method.

Claims

1. A system for providing information comprising:

a switch to;

receive at least one communication transmitted from a wireless telecommunications transmitting and receiving device, the at least one communication comprising a specialized access code, a subscriber identification, and information beyond subscriber identification, the subscriber identification being an identification uniquely identifying the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

determine a destination for directing information from the at least one communication based upon the specialized access code, the information from the at least one communication comprising the subscriber identification and information beyond subscriber identification; and

a fulfillment center comprising at least one computer to;

receive the information from the at least one communication at the destination; and

provide relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification, as designated by the specialized access code, for receipt by the wireless telecommunications transmitting and receiving device.

2. The system of claim 1 wherein the subscriber identification comprises at least one of a phone number of the wireless transmitting and receiving device, an automatic number identifier (ANI) of the wireless transmitting and receiving device, an electronic serial number (ESN) of the wireless transmitting and receiving device, a mobile identification number (MIN) of the wireless transmitting and receiving device, and an international mobile station identifier (IMSI) of the wireless transmitting and receiving device.

3. The system of claim 1 wherein one or more identifiers are automatically appended to the communication with the access code by the wireless transmitting and receiving device.

4. The system of claim 1 wherein the switch further determines if the wireless telecommunications receiving device is roaming or local.

5. The system of claim 1 wherein the switch further determines a billing status of the wireless telecommunications receiving device.

6. The system of claim 1 wherein the fulfillment center computer is in a wireless telecommunication network.

7. The system of claim 1 wherein the fulfillment center computer:

receives at least one input transmitted from the wireless telecommunications transmitting and receiving device; and

takes an information-providing action as a function, at least in part, of the at least one input.

8. The system of claim 1 wherein the fulfillment center computer provides the relevant information by accessing stored information and transmitting at least a portion of the stored information for receipt by the wireless telecommunications transmitting and receiving device.

9. The system of claim 1 wherein the access code comprises indicia of at least one of the fulfillment center and the relevant information.

10. The system of claim 1 wherein the switch verifies a right to access the fulfillment center.

11. The system of claim 1 wherein the fulfillment center computer prompts selection of other information via the wireless telecommunications transmitting and receiving device.

12. The system of claim 1 wherein the fulfillment center computer provides the relevant information by transmitting at least one of voice and data.

13. The system of claim 1 wherein the relevant information comprises at least one of:

voice, data, concurrent voice and data, video information, audio information, financial data, displayable information, a coupon, coupon information, and information provided in visual form.

14. The system of claim 1 wherein the fulfillment center computer provides the relevant information by downloading information that corresponds to the access code to the wireless telecommunications transmitting and receiving device.

15. A system for providing information for a user comprising:

a fulfillment center comprising at least one computer to;

receive information from at least one communication transmitted via a wireless network from a wireless telecommunications transmitting and receiving device with the specialized access code, the information from the at least one communication comprising a subscriber identification and information beyond subscriber identification, the subscriber identification being an identification uniquely identifying the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

provide relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification for receipt by the wireless telecommunications transmitting and receiving device via the wireless network.

16. The system of claim 15 wherein the subscriber identification comprises at least one of a phone number of the wireless transmitting and receiving device, an automatic number identifier (ANI) of the wireless transmitting and receiving device, an electronic serial number (ESN) of the wireless transmitting and receiving device, a mobile identification number (MIN) of the wireless transmitting and receiving device, and an international mobile station identifier (IMSI) of the wireless transmitting and receiving device.

17. The system of claim 15 wherein one or more identifiers are automatically appended to the communication with the access code by the wireless transmitting and receiving device.

18. The system of claim 15 wherein the fulfillment center computer is in a wireless telecommunication network.

19. The system of claim 15 wherein the fulfillment center computer:

receives at least one input transmitted from the wireless telecommunications transmitting and receiving device; and

takes an information-providing action as a function, at least in part, of the at least one input.

20. The system of claim 15 wherein the fulfillment center computer provides the relevant information by accessing stored information and transmitting at least a portion of the stored information for receipt by the wireless telecommunications transmitting and receiving device.

21. The system of claim 15 wherein the access code comprises indicia of at least one of the fulfillment center and the relevant information.

22. The system of claim 15 wherein the fulfillment center computer prompts selection of other information via the wireless telecommunications transmitting and receiving device.

23. The system of claim 15 wherein the fulfillment center computer provides the relevant information by transmitting at least one of voice and data.

24. The system of claim 15 wherein the relevant information comprises at least one of:

voice, data, concurrent voice and data, video information, audio information, financial data, displayable information, a coupon, coupon information, and information provided in visual form.

25. The system of claim 15 wherein the fulfillment center computer provides the relevant information by downloading information that corresponds to the access code to the wireless telecommunications transmitting and receiving device.

26. A system for providing information comprising:

a switch to;

receive at least one communication transmitted from a wireless telecommunications transmitting and receiving device, the at least one communication comprising a specialized access code, a subscriber identification, and information beyond subscriber identification, the subscriber identification consisting of at least one member of a group consisting of a phone number of the wireless transmitting and receiving device, an automatic number identifier (ANI) of the wireless transmitting and receiving device, a mobile identification number (MIN) of the wireless transmitting and receiving device, an electronic serial number (ESN) of the wireless transmitting and receiving device, and an International Mobile Station Identifier (IMSI) of the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

determine a destination for directing information from the at least one communication based upon the specialized access code, the information from the at least one communication comprising the subscriber identification and information beyond subscriber identification; and

a fulfillment center comprising at least one computer to;

receive the information from the at least one communication at the destination; and

provide relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification, as designated by the specialized access code, for receipt by the wireless telecommunications transmitting and receiving device.

27. A system for providing information for a user comprising:

a fulfillment center comprising at least one computer to;

receive information from at least one communication transmitted via a wireless network from a wireless telecommunications transmitting and receiving device with the specialized access code, the information from the at least one communication comprising a subscriber identification and information beyond subscriber identification, the subscriber identification consisting of at least one member of a group consisting of a phone number of the wireless transmitting and receiving device, an automatic number identifier (ANI) of the wireless transmitting and receiving device, a mobile identification number (MIN) of the wireless transmitting and receiving device, an electronic serial number (ESN) of the wireless transmitting and receiving device, and an International Mobile Station Identifier (IMSI) of the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

provide relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification for receipt by the wireless telecommunications transmitting and receiving device via the wireless network.

28. The system of claim 27 wherein one or more identifiers are automatically appended to the communication with the access code by the wireless transmitting and receiving device.

29. The system of claim 27 wherein the fulfillment center computer is in a wireless telecommunication network.

30. The system of claim 27 wherein the fulfillment center computer:

receives at least one input transmitted from the wireless telecommunications transmitting and receiving device; and

takes an information-providing action as a function, at least in part, of the at least one input.

31. The system of claim 27 wherein the fulfillment center computer provides the relevant information by accessing stored information and transmitting at least a portion of the stored information for receipt by the wireless telecommunications transmitting and receiving device.

32. The system of claim 27 wherein the access code comprises indicia of at least one of the fulfillment center and the relevant information.

33. The system of claim 27 wherein the fulfillment center computer prompts selection of other information via the wireless telecommunications transmitting and receiving device.

34. The system of claim 27 wherein the fulfillment center computer provides the relevant information by transmitting at least one of voice and data.

35. The system of claim 27 wherein the relevant information comprises at least one of:

voice, data, concurrent voice and data, video information, audio information, financial data, displayable information, a coupon, coupon information, and information provided in visual form.

36. The system of claim 27 wherein the fulfillment center computer provides the relevant information by downloading information that corresponds to the access code to the wireless telecommunications transmitting and receiving device.

37. A method for providing information comprising:

receiving at least one communication transmitted from a wireless telecommunications transmitting and receiving device, the at least one communication comprising a specialized access code, a subscriber identification, and information beyond subscriber identification, the subscriber identification being an identification uniquely identifying the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

determining a destination for directing information from the at least one communication based upon the specialized access code, the information from the at least one communication comprising the subscriber identification and information beyond subscriber identification; and

receiving, at at least one fulfillment center computer, the information from the at least one communication at the destination; and

providing, at the at least one fulfillment center computer, relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification, as designated by the specialized access code, for receipt by the wireless telecommunications transmitting and receiving device.

38. A method for providing information for a user comprising:

receiving, at at least one fulfillment center computer, information from at least one communication transmitted via a wireless network from a wireless telecommunications transmitting and receiving device with the specialized access code, the information from the at least one communication comprising a subscriber identification and information beyond subscriber identification, the subscriber identification being an identification uniquely identifying the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

providing, at the at least one fulfillment center computer, relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification for receipt by the wireless telecommunications transmitting and receiving device via the wireless network.

39. The method of claim 38 further comprising automatically appending one or more identifiers to the communication with the access code.

40. The method of claim 38 wherein the fulfillment center computer is in a wireless telecommunication network.

41. The method of claim 38 wherein the fulfillment center computer:

receives at least one input transmitted from the wireless telecommunications transmitting and receiving device; and

takes an information-providing action as a function, at least in part, of the at least one input.

42. The method of claim 38 wherein the fulfillment center computer provides the relevant information by accessing stored information and transmitting at least a portion of the stored information for receipt by the wireless telecommunications transmitting and receiving device.

43. The method of claim 38 wherein the access code comprises indicia of at least one of the fulfillment center and the relevant information.

44. The method of claim 38 wherein the fulfillment center computer prompts selection of other information via the wireless telecommunications transmitting and receiving device.

45. The method of claim 38 wherein the fulfillment center computer provides the relevant information by transmitting at least one of voice and data.

46. The method of claim 38 wherein providing the relevant information comprises providing at least one of:

voice, data, concurrent voice and data, video information, audio information, financial data, displayable information, a coupon, coupon information, and information provided in visual form.

47. The method of claim 38 wherein the fulfillment center computer provides the relevant information by downloading information that corresponds to the access code to the wireless telecommunications transmitting and receiving device.

48. A method for providing information for a user comprising:

receiving, at at least one fulfillment center computer, information from at least one communication transmitted via a wireless network from a wireless telecommunications transmitting and receiving device with the specialized access code, the information from the at least one communication comprising a subscriber identification and information beyond subscriber identification, the subscriber identification consisting of at least one member of a group consisting of a phone number of the wireless transmitting and receiving device, an automatic number identifier (ANI) of the wireless transmitting and receiving device, a mobile identification number (MIN) of the wireless transmitting and receiving device, an electronic serial number (ESN) of the wireless transmitting and receiving device, and an International Mobile Station Identifier (IMSI) of the wireless transmitting and receiving device, the information beyond subscriber identification consisting of at least one member of a group consisting of home wireless service provider, a mobile station type, a subscriber priority indication, a priority access, a caller geographic location, an advertiser identifier, and a product identifier, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character; and

providing, at the at least one fulfillment center computer, relevant information as a function, at least in part, of the subscriber identification and information beyond subscriber identification for receipt by the wireless telecommunications transmitting and receiving device via the wireless network.

49. The method of claim 48 further comprising automatically appending one or more identifiers to the communication with the access code.

50. The method of claim 48 wherein the fulfillment center computer is in a wireless telecommunication network.

51. The method of claim 48 wherein the fulfillment center computer:

receives at least one input transmitted from the wireless telecommunications transmitting and receiving device; and

takes an information-providing action as a function, at least in part, of the at least one input.

52. The method of claim 48 wherein the fulfillment center computer provides the relevant information by accessing stored information and transmitting at least a portion of the stored information for receipt by the wireless telecommunications transmitting and receiving device.

53. The method of claim 48 wherein the access code comprises indicia of at least one of the fulfillment center and the relevant information.

54. The method of claim 48 wherein the fulfillment center computer prompts selection of other information via the wireless telecommunications transmitting and receiving device.

55. The method of claim 48 wherein the fulfillment center computer provides the relevant information by transmitting at least one of voice and data.

56. The method of claim 48 wherein providing the relevant information comprises providing at least one of:

voice, data, concurrent voice and data, video information, audio information, financial data, displayable information, a coupon, coupon information, and information provided in visual form.

57. The method of claim 48 wherein the fulfillment center computer provides the relevant information by downloading information that corresponds to the access code to the wireless telecommunications transmitting and receiving device.