Measuring quality of experience associated with a mobile device

• US 8,897,716 B2
• Filed: 01/14/2014
• Issued: 11/25/2014
• Est. Priority Date: 03/08/2012
• Status: Active Grant

• Current Assignee: Empire Technology Development LLC (Allied Inventors Management, LLC)
• Original Assignee: Empire Technology Development LLC (Allied Inventors Management, LLC)
• Inventors: Phan, Wei Yeu, Yeap, Tralvex
• Primary Examiner(s): GONZALES, APRIL GUZMAN
• Application Number:
  US14/154,850
• Publication Number:
  US 20140129289A1
• Time in Patent Office: 315 Days
• Field of Search: 455/67.11, 455/423
• US Class Current: 455/67.11
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06V 10/141 Control of illumination
• CPC Class Codes: G06V 10/993 Evaluation of the quality of the acquired pattern
• CPC Class Codes: G06V 40/174 Facial expression recognition
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

Implementations and techniques for measuring quality of experience associated with a mobile device are generally disclosed.

Claims

1. A method, comprising:

receiving, via a mobile device, a request for a quality of experience measurement from a mobile service provider;

sensing ambient light levels via one or more optical sensors associated with the mobile device;

adjusting brightness based at least in part on the sensed ambient light levels;

detecting a user'"'"'s face via the one or more optical sensors associated with the mobile device;

detecting the user'"'"'s facial features via the one or more optical sensors associated with the mobile device;

determining if the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful; and

starting the quality of experience measurement based at least in part on the determination that the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful.

2. The method of claim 1, further comprising adjusting a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face prior to the detection of the user'"'"'s facial features.

3. The method of claim 1, further comprising sending, via the mobile device, result data associated with the quality of experience measurement to the mobile service provider.

4. The method of claim 1, further comprising sending, via the mobile device, result data associated with the quality of experience measurement to the mobile service provider, and automatically deleting the result data from the mobile device after sending the result data to the mobile service provider.

5. The method of claim 1, further comprising sending, via the mobile device, result data associated with the quality of experience measurement to the mobile service provider, wherein the result data includes pupil size data and/or facial temperature data.

6. The method of claim 1, further comprising sending via the mobile device, result data associated with the quality of experience measurement to the mobile service provider, wherein the result data includes facial emotional interpretation.

7. The method of claim 1, further comprising:

repeating the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful based at least in part on a determination that the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is unsuccessful, wherein the repeating is associated with one or more threshold values;

determining if any of the one or more threshold values have been exceeded; and

sending a failure to measure quality of experience message to the mobile service provider based at least in part a determination that the one or more threshold values have been exceeded.

8. The method of claim 1, further comprising dynamically adjusting brightness based at least in part on the sensed ambient light levels during the quality of experience measurement.

9. The method of claim 1, further comprising dynamically adjusting a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face during the quality of experience measurement.

10. The method of claim 1, further comprising:

adjusting a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face prior to the detection of the user'"'"'s facial features;

repeating the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful based at least in part on a determination that the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is unsuccessful, wherein the repeating is associated with one or more threshold values;

determining if any of the one or more threshold values have been exceeded;

sending a failure to measure quality of experience message to the mobile service provider based at least in part a determination that the one or more threshold values have been exceeded;

sending, via the mobile device, result data associated with the quality of experience measurement to the mobile service provider, wherein result data includes pupil size data and/or facial temperature data;

automatically deleting the result data from the mobile device after sending the result data to the mobile service provider;

dynamically adjusting brightness based at least in part on the sensed ambient light levels during the quality of experience measurement; and

dynamically adjusting a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face during the quality of experience measurement.

11. A mobile device apparatus, comprising:

a processor;

one or more optical sensors coupled to the processor;

an RF transceiver operably coupled to the processor; and

an antenna operably coupled to the RF transceiver,

wherein the processor, in conjunction with the one or more optical sensors, the RF transceiver, and the antenna, is configured to;

receive, via the RF transceiver and the antenna, a request for a quality of experience measurement from a mobile service provider;

sense ambient light levels via the one or more optical sensors;

adjust brightness based at least in part on the sensed ambient light levels;

detect a user'"'"'s face via the one or more optical sensors associated with the mobile device;

detect the user'"'"'s facial features via the one or more optical sensors associated with the mobile device;

determine if the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful; and

start the quality of experience measurement based at least in part on the determination that the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is successful.

12. The apparatus of claim 11, wherein the processor is further configured to:

adjust a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face prior to the detection of the user'"'"'s facial features;

repeat the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features based at least in part on a determination that the adjusting of brightness, the detection of the user'"'"'s face, and/or the detection of the user'"'"'s facial features is unsuccessful, wherein the repeating is associated with one or more threshold values;

determine if any of the one or more threshold values have been exceeded;

send, via the RF transceiver and the antenna, a failure to measure quality of experience message to the mobile service provider based at least in part a determination that the one or more threshold values have been exceeded;

send, via the RF transceiver and the antenna, result data associated with the quality of experience measurement to the mobile service provider, wherein the result data includes pupil size data and/or facial temperature data;

automatically delete the result data from the mobile device after sending the result data to the mobile service provider;

dynamically adjust brightness based at least in part on the sensed ambient light levels during the quality of experience measurement; and

dynamically adjust a magnification level associated with the one or more optical sensors based at least in part on the detection of the user'"'"'s face during the quality of experience measurement.