Telephony discovery mashup and presence

• US 8,909,693 B2
• Filed: 07/16/2010
• Issued: 12/09/2014
• Est. Priority Date: 08/21/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Frissora, Anthony, Sinha, Raj
• Primary Examiner(s): RECEK, JASON D
• Application Number:
  US12/838,242
• Publication Number:
  US 20110047246A1
• Time in Patent Office: 1,607 Days
• Field of Search: 709/203, 709217-218
• US Class Current: 709/203
• CPC Class Codes: G06F 9/543 User-generated data transfer, e.g. clipboards, dynamic data exchange [DDE], object linking and embedding [OLE]
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 45/02 Topology update or discovery
• CPC Class Codes: H04L 45/586 of virtual routers
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Claims

1. A method, comprising:

determining, by a processor executable virtual assistant module, at least one of an electronic address and identifier of a third party;

determining, by the processor executable virtual assistant module, third party information to be located;

receiving, by the processor executable virtual assistant module, the located third party information;

creating, by a processor executable mashup module, a mashup containing at least part of the third party information;

forwarding the mashup to a communication device of a user for presentation to the user, wherein the third party information comprises a personal profile of the third party, a business profile of the third party, a Web posting of the third party, a Web posting about the third party, an alias of the third party, a persona of the third party, and a communication history of the user with the third party, wherein the user is a subscriber to an enterprise network, wherein the user'"'"'s communication device is controlled by the enterprise network, and wherein a search is performed by accessing first resources in the enterprise network and second resources outside the enterprise network;

determining presence information for the third party; and

applying the determined presence information to the mashup, wherein at least one of a plurality of contact modes for the third party included in the mashup is identified as a likely effective contact mode.

2. The method of claim 1, wherein the third party information further comprises a plurality of an electronic address associated with the third party, a name of the third party, and physical address associated with the third party, wherein the user is a subscriber to an enterprise network, wherein the user'"'"'s communication device is controlled by the enterprise network, wherein the user'"'"'s communication device is a telephone, wherein the virtual assistant agent is hosted by a server, and wherein the server is part of the enterprise network.

3. The method of claim 1, wherein a level of trust is determined to exist between the user and the third party, wherein the virtual assistant module selects a search strategy based on the level of trust, and wherein differing levels of trust correspond to differing search strategies.

4. The method of claim 1, wherein the user'"'"'s communication device is involved in a voice communication session with a communication device of the third party, wherein a virtual assistant module receives, while the voice communication session is in progress, at least one of the voice streams exchanged between the communication devices, wherein the virtual assistant module converts the at least one of the voice streams into a text equivalent, wherein the virtual assistant module parses the text equivalent for at least one keyword, and wherein the virtual assistant module, based on a result of the textual parsing, does at least one of (a) determines the third party information to be located;

(b) accesses a stored file for presentation to the user; and

(c) creates an electronic calendar entry.

5. The method of claim 1, wherein the third party information is used to determine a probable purpose behind an incoming contact from the third party and wherein the third party information is filtered before presentation to the user.

6. The method of claim 1, wherein the virtual assistant module queries a trusted human entity, with whom the user has a trusted relationship, for the third party information.

7. The method of claim 1, wherein the step of determining at least one of an electronic address and an identifier comprises:

analyzing, by the virtual assistant module, a communication stream of a communication session between the user and third party to determine the at least one of an electronic address and identifier of a third party, the analyzing being performed while the communication session is in progress.

8. The method of claim 1, wherein the created mashup depends upon a capability and/or configuration of a communication of the user and wherein the mashup comprises a plurality of possible communication options to contact the third party and an indication of a likelihood that the third party is presently contactable by the corresponding communication option.

9. A non-transitory computer readable medium comprising processor executable instructions for performing the steps of claim 1.

24. The method of claim 1, wherein the plurality of contact modes for the third party included in the mashup are filtered based on a selected degree of likelihood of effectively contacting the third party.

10. A method, comprising:

determining, by a processor executable communication transfer module, that a first party using a first communication device desires to communicate by a first communication mode with a second party using a second communication device, the second communication device being configured to communicate with the first party by a second communication mode, the first and second modes being different, wherein the first communication mode is at least one of instant messaging and a voice call and the second communication mode is the other of the at least one of instant messaging and voice call;

in response, creating, by a processor executable mashup module, a mashup to communicate with the second party using the second communication device by the first communication mode while the second party communicates with the first party using the first communication device by the second communication mode; and

executing, by the processor executable mashup module, the mashup, thereby enabling the first party to communicate using the first communication device, substantially simultaneously and as part of a common communication session, with the second party using the second communication device by the first communication mode and the second party to communicate with the first party by the second communication mode.

11. The method of claim 10, wherein the first and second communication modes use differing communication protocols.

12. The method of claim 10, wherein the first communication mode is at least one of a circuit-switched and packet-switched voice call and the second communication mode is the other of the at least one of a circuit-switched and packet-switched voice call.

13. The method of claim 10, wherein the mashup comprises a plurality of forms, wherein at least a first form receives a first outgoing stream from the first party and transcodes the first outgoing stream to a modified first outgoing stream compatible with the second communication mode and incompatible with the first communication mode and at least a second form receives a second incoming stream from the second party and transcodes the first outgoing stream to a modified second incoming stream compatable with the first communication mode and incompatible with the second communication mode.

14. A communication system comprising a processor and a non-transitory computer readable medium operable to perform the steps of claim 10.

15. A non-transient computer readable medium comprising processor executable instructions for performing the steps of claim 10.

16. A system, comprising:

a processor;

a virtual assistant module executed by the processor, wherein the virtual assistant module is operable to;

determine at least one of an electronic address and identifier of a third party;

determine third party information to be located, wherein the third party information comprises a Web posting of the third party and a Web posting about the third party; and

receive the located third party information; and

a processor executable mashup module operable to;

create a mashup containing at least part of the third party information;

obtain presence information for the third party;

apply the presence information to identify a first likely effective contact mode of a plurality contact modes of the third party; and

forward the mashup to a communication device of a user for presentation to the user, wherein the mashup identifies the first likely effective contact mode from the plurality of contact modes of the third party.

17. The system of claim 16, wherein the third party information further comprises at least one of an electronic address associated with the third party, a name of the third party, a personal profile of the third party, a business profile of the third party, an alias of the third party, a persona of the third party, a communication history of the user with the third party, and a physical address associated with the third party, wherein the user is a subscriber to an enterprise network, wherein the user'"'"'s communication device is controlled by the enterprise network, wherein the user'"'"'s communication device is a telephone, and wherein the search is performed by accessing first resources in the enterprise network and second resources outside the enterprise network.

18. The system of claim 16, wherein a level of trust is determined to exist between the user and the third party, wherein the virtual assistant module selects a search strategy based on the level of trust, and wherein differing levels of trust correspond to differing search strategies.

19. The system of claim 16, wherein the user'"'"'s communication device is involved in a voice communication session with a communication device of the third party, wherein a virtual assistant module receives, while the voice communication session is in progress, at least one of the voice streams exchanged between the communication devices, wherein the virtual assistant module converts the at least one of the voice streams into a text equivalent, wherein the virtual assistant module parses the text equivalent for at least one keyword, and wherein the virtual assistant module, based on a result of the textual parsing, at least one of (a) determines the third party information to be located;

(b) accesses a stored file for presentation to the user; and

(c) creates an electronic calendar entry.

20. The system of claim 16, wherein the third party information is used to determine a probable purpose behind an incoming contact from the third party and wherein the third party information is filtered before presentation to the user.

21. The system of claim 16, wherein the virtual assistant module queries a trusted human entity, with whom the user has a trusted relationship, for the third party information.

22. The system of claim 16, wherein the created mashup depends upon a capability and/or configuration of a communication of the user.

23. The system of claim 16, wherein the mashup comprises a plurality of possible communication options to contact the third party and an indication of a likelihood that the third party is presently contactable by the corresponding communication option.

25. The system of claim 16, wherein the third party information further comprises a personal profile of the third party, a business profile of the third party, an alias of the third party, and a communication history of the user with the third party.