Managing homeowner association messages

• US 8,918,424 B2
• Filed: 10/31/2011
• Issued: 12/23/2014
• Est. Priority Date: 10/31/2011
• Status: Active Grant

• Current Assignee: Advanced Community Services
• Original Assignee: Advanced Community Services
• Inventors: Bonham, Ryan, Araya, Esteban
• Primary Examiner(s): Rostami, Mohammad S
• Application Number:
  US13/285,997
• Publication Number:
  US 20130110877A1
• Time in Patent Office: 1,149 Days
• US Class Current: 707/783
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

For managing homeowner association messages, a communication module receives a message. A storage module stores the message. The communication module communicates the message to accounts through at least one of a plurality of communication channels in accordance with structured message restrictions. The structured message restrictions comprise full access, partial access, and no access restrictions. Each message comprises a message category of a plurality of message categories comprising a homeowner message, a confidential board member message, and a board member message. Each account is classified with an account class of a plurality of account classes. The account classes comprise a homeowner class, a board member class, and a property manager class. The structured message restrictions permit full access, partial access, or no access to the message for each account.

Claims

1. A method for managing homeowner association messages comprising:

receiving, by use of a processor, a message, wherein each message comprises a title, a unique message identifier, a message creation date, and a note, and each note comprises a closed date and a resolution needed date;

storing the message;

communicating the message to accounts through at least one of a plurality of communication channels in accordance with structured message restrictions comprising full access, partial access, and no access restrictions, wherein the partial access restriction permits access to a first message by a first account only if a visible flag for the first message is set for the first account and the message comprises a message category of a plurality of message categories comprising a homeowner message, a confidential board member message, and a board member message, each account is classified with an account class of a plurality of account classes, the account classes comprising a homeowner class, a board member class, and a property manager class, and the structured message restrictions permit full access to homeowner messages for the homeowner class, the board member class and the property manager class, the structured message restrictions permit full access to confidential board member messages for the board member class and the property manager class, and the structured message restrictions permit no access to confidential board member messages for the homeowner class, the structured message restrictions permit full access to board member messages for the board member class, and the property manager class, and the structured message restrictions permit partial access to the board member messages for the homeowner class; and

calculating a note response score s as s=Σ

w(t1−

t2) where w is a weight, t1 is the closed date, and t2 is the resolution needed date for each note.

2. The method of claim 1, wherein the account classes further comprise a vendor class, an administrator class, and an office staff class and the structured message restrictions further permit full access to homeowner messages for the administrator class, the structured message restrictions permit partial access to the homeowner messages for the vendor class and office staff class, the structured message restrictions further permit full access to confidential board member messages for the administrator class, the structured message restrictions permit partial access to the confidential board member messages for the vendor class and the office staff class, the structured message restrictions permit full access to board member messages for the administrator class, and the structured message restrictions permit partial access to the board member messages for the vendor class and the office staff class.

3. The method of claim 2, the message categories further comprising a vendor status message, wherein the structured message restrictions permit full access to vendor status messages for the vendor class, the board member class, the property manager class, and the administrator class, the structured message restrictions further permit partial access to the vendor status messages to the homeowner class, and the structure message restrictions permit no access to the vendor status messages to the office staff class.

4. The method of claim 2, the message categories further comprising a homeowner notification message, wherein the structured message restrictions permit full access to homeowner notification messages for the homeowner class, the board member class, the property manager class, and the administrator class and the structured message restrictions permit partial access to the homeowner notification messages for the vendor class and the office staff class.

5. The method of claim 2, the message categories further comprising a vendor response message, wherein the structured message restrictions permit full access to vendor response messages for the vendor class, the board member class, the property manager class, and the administrator class, the structured message restrictions permit partial access to the vendor response messages for the office staff class, and the structured message restrictions permit no access to vendor response messages for the homeowner class.

6. The method of claim 2, the message categories further comprising an office staff message, wherein the structured message restrictions permit full access to office staff messages for the board member class, the property manager class, the administrator class, and the office staff class, and the structured message restrictions permit partial access to the office staff messages for the homeowner class and the vendor class.

7. The method of claim 2, the message categories further comprising a property manager message, wherein the structured message restrictions permit full access to property manager messages for the board member class, the property manager class, and the administrator class, and the structured message restrictions permit partial access to property manager messages for the homeowner class, the vendor class and the office staff class.

8. The method of claim 1, wherein the partial access restriction further permits access to a first message by a first account only if the first account is explicitly listed as part of the first message.

9. The method of claim 1, wherein a first homeowner account is given access to a first message if a visible to homeowner flag is set for the first message.

10. The method of claim 1, wherein the status comprises a closed status, a response from board status, a board action status, a maintenance status, and an office status.

11. The method of claim 1, wherein the plurality of communication channels comprise email messages, Short Message Service (SMS), messages, telephonic messages, text messages, mobile phone application messages, and custom data structures.

12. The method of claim 1, wherein the message is communicated by permitting accounts that are originators and recipients of the message to access the stored message.

13. The method of claim 12, wherein stored message is displayed in response to a search and selected from at least one displayed messages.

14. A computer program product for managing homeowner association messages, the computer program product comprising:

a non-transitory computer readable storage medium having computer readable program code embodied therein, the computer readable program code configured to;

receive a message, wherein each message comprises a title, a unique message identifier, a message creation date, and a note, and each note comprises a closed date and a resolution needed date;

store the message; and

communicate the message to accounts through at least one of a plurality of communication channels in accordance with structured message restrictions comprising full access, partial access, and no access restrictions, wherein the partial access restriction permits access to a first message by a first account only if a visible flag for the first message is set for the first account and the message comprises a message category of a plurality of message categories comprising a homeowner message, a confidential board member message, and a board member message, each account is classified with an account class of a plurality of account classes, the account classes comprising a homeowner class, a board member class, and a property manager class, and the structured message restrictions permit full access to homeowner messages for the homeowner class, the board member class and the property manager class, the structured message restrictions permit full access to confidential board member messages for the board member class and the property manager class, and the structured message restrictions permit no access to confidential board member messages for the homeowner class, the structured message restrictions permit full access to board member messages for the board member class, and the property manager class, and the structured message restrictions permit partial access to the board member messages for the homeowner class; and

calculating a note response score s as s=Σ

w(t1−

t2) where w is a weight, t1 is the closed date, and t2 is the resolution needed date for each note.

15. An apparatus comprising:

a non-transitory computer readable storage medium storing computer readable program code executable by a processor, the computer readable program code comprising;

a communication module receiving a message, wherein each message comprises a title, a unique message identifier, a message creation date, and a note, and each note comprises a closed date and a resolution needed date;

a storage module storing the message; and

the communication module communicating the message to accounts through at least one of a plurality of communication channels in accordance with structured message restrictions comprising full access, partial access, and no access restrictions, wherein the partial access restriction permits access to a first message by a first account only if a visible flag for the first message is set for the first account and the message comprises a message category of a plurality of message categories comprising a homeowner message, a confidential board member message, and a board member message, each account is classified with an account class of a plurality of account classes, the account classes comprising a homeowner class, a board member class, and a property manager class, and the structured message restrictions permit full access to homeowner messages for the homeowner class, the board member class and the property manager class, the structured message restrictions permit full access to confidential board member messages for the board member class and the property manager class, and the structured message restrictions permit no access to confidential board member messages for the homeowner class, the structured message restrictions permit full access to board member messages for the board member class, and the property manager class, and the structured message restrictions permit partial access to the board member messages for the homeowner class; and

calculating a note response score s as s=Σ

w(t1−

t2) where w is a weight, t1 is the closed date, and t2 is the resolution needed date for each note.