Intelligent call management and redirection

• US 8,933,983 B2
• Filed: 11/01/2013
• Issued: 01/13/2015
• Est. Priority Date: 10/08/2004
• Status: Expired due to Fees

• Current Assignee: Glowpoint, Inc. (Oblong, Inc.)
• Original Assignee: Glowpoint, Inc. (Oblong, Inc.)
• Inventors: Vitale, John M., Morris, Stuart
• Primary Examiner(s): Nguyen, Khai N
• Application Number:
  US14/069,734
• Publication Number:
  US 20140086106A1
• Time in Patent Office: 438 Days
• Field of Search: 348/14.01, 348/14.02, 348/14.03, 348/14.04, 348/14.05, 348/14.06, 348/14.07, 348/14.08, 348/14.09, 348/14.1, 348/14.11, 348/14.12, 348/14.13, 348/14.14, 348/15.15, 348/14.16, 379/91.01, 379/93.02, 379/114.01, 379/114.16, 379/114.17, 379/114.22, 379/114.28, 379/121.03, 379/142.05
• US Class Current: 348/14.01
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/40 Support for services or applications
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04N 7/14 Systems for two-way working H04N7/12, H04N7/173 take precedence
• CPC Class Codes: H04N 7/141 between two video terminals, e.g. videophone telephonic communication systems combined with television receiver for reception of entertainment or information matter H04M11/085
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.

Claims

1. A method for routing packet-based network video calls using an Intelligent Call Policy Management (ICPM) system, the method comprising:

receiving a video call request from an originating endpoint to initiate a video call to a destination endpoint;

determining, with the ICPM system, whether an account associated with the originating endpoint is past due;

determining, with the ICPM system, whether the destination endpoint is on a list of approved endpoints if determined that the account associated with the originating endpoint is past due;

connecting the originating endpoint to the destination endpoint if determined that the destination endpoint is on the list of approved endpoints;

determining, with the ICPM system, whether an account with the destination endpoint is past due; and

denying to connect the originating endpoint to the destination endpoint if determined that the account associated with the destination endpoint is past due.