Attaching patient context to a call history associated with voice communication

• US 8,948,734 B2
• Filed: 12/11/2012
• Issued: 02/03/2015
• Est. Priority Date: 10/05/2012
• Status: Active Grant

• Current Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Original Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Inventors: Vaglio, Jay Christopher, Anderson, Matt Ryan
• Primary Examiner(s): DOAN, PHUOC HUU
• Application Number:
  US13/711,217
• Publication Number:
  US 20140099929A1
• Time in Patent Office: 784 Days
• Field of Search: 455/414.2, 455/414.1, 705/7.24, 705/7.12
• US Class Current: 455/414.2
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/04817 using icons graphical or visual programming using iconic symbols G06F8/34
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 50/00 Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism healthcare informatics G16H
• CPC Class Codes: G08B 5/22 using electric transmission; using electromagnetic transmission
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 3/00 Automatic or semi-automatic exchanges
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Systems, methods, and computer-readable media for declining, attaching, and editing patient context to mobile voice communication are provided. Patient demographic or alert information is attached to items within call histories associated with voice communication which are stored in the EMR and utilized for later analysis (e.g., analytics, patient progress, billing, reimbursement, staff scheduling, patient acuity, and the like). In embodiments, the context is declined, attached, or edited to items from the call history. In embodiments, the context is attached to items in the call history when the voice communication is initiated.

Claims

1. One or more computer storage media storing computer-executable instructions that, when executed by one or more computing devices, cause the one or more computing devices to perform a method that facilitates declining, attaching, or editing patient context for a call history associated with mobile voice communication:

receiving a selection of an item from a call history associated with voice communication performed on a mobile communication device;

receiving a selection to decline, attach, or edit context associated with the item;

upon receiving the selection to attach or edit context, displaying context available for selection on a display of the mobile communication device, wherein the context is communicated over a network from an electronic medical record (EMR) and comprises an alert, one or more patients, or a combination thereof;

receiving a selection of the context to add or edit;

attaching or editing the context associated with the item in accordance with the selection of the context; and

storing the item with the associated context in the electronic medical record for sharing and analysis.

2. The media of claim 1, wherein the item from the call history did not have context or had incomplete or incorrect context attached to it.

3. The media of claim 1, wherein the analysis include patient acuity.

4. The media of claim 1, wherein the analysis include billing or reimbursement.

5. The media of claim 1, prompting a clinician to attach context to the item from the call history.

6. The media of claim 5, wherein the clinician is prompted after the voice communication is complete if the clinician was not viewing a patient'"'"'s information while the voice communication was occurring.

7. A computer system to facilitate declining, attaching, or editing patient context to a call history associated with mobile voice communication, the computer system comprising a processor coupled to a computer storage medium, the computer storage medium having stored thereon a plurality of computer software components executable by the processor, the computer software components comprising:

an item selection component for receiving a selection of an item from a call history associated with voice communication performed on a mobile communication device;

an edit component for receiving a selection to decline, attach, or edit context associated with the item;

a context selection component that, upon receiving the selection to attach or edit context, displays, on a display of the mobile communication device, context available for selection, wherein the context is communicated over a network from an electronic medical record (EMR) and comprises an alert, one or more patients, or a combination thereof, and further receives a selection of the context to add or edit; and

an attach component for attaching or editing the context associated with the item in accordance with the selection of the context.

8. The system of claim 7, wherein the edit component causes a pop-up to appear allowing the clinician to select an appropriate action.

9. The system of claim 7, wherein the item from the call history did not have context or had incomplete or incorrect context attached to it.

10. Computer storage media having computer-executable instructions embodied thereon that, when executed, produce a graphical user interface (GUI) to facilitate declining, attaching, or editing patient context to a call history associated with mobile voice communication, the GUI comprising:

a call history display area that displays a call history associated with voice communication performed on a mobile communication device;

a selection display area that displays an indicator for selecting to decline, attach, or edit context to an item associated with the call history;

a context display area that displays, upon selecting to attach or edit context to associate with the item, context available for selection, wherein the context is communicated over a network from an electronic medical record (EMR) and comprises an alert, one or more patients, or a combination thereof; and

an attachment display area that displays the context associated with the item in accordance with the selection of the context.

11. The media of claim 10, wherein the context display area allows a clinician to review or select as detailed or general information as desired.

12. The media of claim 11, wherein the context display area includes patient information, encounter details, patient demographics, care team, family contacts, insurance information, and preferred pharmacy.

13. The media of claim 10, wherein the context display area further includes a topic of discussion to record to the electronic medical record (EMR).