Call-handling rules

• US 8,953,768 B2
• Filed: 03/15/2010
• Issued: 02/10/2015
• Est. Priority Date: 03/15/2010
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Chua, Chun Yong, Daud, Feroze B., Faoro, Michael Anthony, Ma, Nankang
• Primary Examiner(s): Elahee, MD S
• Application Number:
  US12/724,042
• Publication Number:
  US 20110222675A1
• Time in Patent Office: 1,793 Days
• Field of Search: 709/206, 379/88.13, 379/88.17, 379/88.14, 379/211.01, 379/211.02, 379/212.01, 379/221.01, 455/417
• US Class Current: 379/211.02
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Call-handling rules may be provided. A user interface may access a plurality of information associated with a user and provide functionality for creating a plurality of rules based on the information. An incoming call intended for the user may be received and processed according to the created rules.

Claims

1. A method for providing call-handling rules, the method comprising:

retrieving a plurality of user information;

creating a rule to be applied to at least one incoming call according to an element of the plurality of user information, the rule being based at least in part on whether an automatic e-mail reply setting is enabled for automatically responding to incoming email messages;

receiving the at least one incoming call;

determining whether the at least one incoming call includes a caller id matching a contact;

determining whether a contact-based rule associated with the contact is enabled; and

when the contact-based rule is not enabled, if the automatic email reply message is enabled, processing the at least one incoming call according to the created rule, wherein the call is redirected to another user or service.

2. The method of claim 1, wherein processing the at least one incoming call comprises evaluating at least one element of the plurality of user information.

3. The method of claim 1, wherein the plurality of user information is retrieved from at least one of the following:

a calendar, an e-mail application, an e-mail configuration, a company directory, and a contact list.

4. The method of claim 1, wherein the created rule comprises an availability of the user according to the element of the plurality of user information.

5. The method of claim 1, wherein processing the at least one incoming call comprises at least one of the following:

forwarding the at least one incoming call to a phone number associated with the user, redirecting the at least one incoming call to a voicemail service, responding to the at least one incoming call with a pre-recorded message, and transmitting a message to the user.

6. The method of claim 1, further comprising:

when the contact-based rule is enabled, processing the at least one incoming call according to the contact-based rule and the received element of Caller ID information.

7. The method of claim 1, wherein the created rule comprises a working hours condition.

8. The method of claim 7, wherein the working hours condition is derived from a calendar application associated with the user.

9. A system for providing call-handling rules, the system comprising:

a memory storage; and

a processing unit coupled to the memory storage, wherein the processing unit is operative to;

access a plurality of information associated with a user, the plurality of information comprising an automatic e-mail reply setting for the user,

provide a user interface operative to create a plurality of rules to be applied to an incoming call according to the user information, at least one of the plurality of rules being based on whether the automatic e-mail reply setting is enabled for automatically responding to incoming email messages,

receive the incoming call intended for the user;

determining whether the incoming call includes a caller id matching a contact;

determining whether a contact-based rule associated with the contact is enabled; and

when the contact-based rule is not enabled, if the automatic email reply message is enabled, process the incoming call according to at least one of the plurality of rules, wherein the call is redirected to another user or service.

10. The system of claim 9, wherein the processing unit is further operative to:

determine whether none of the plurality of rules comprises a condition matching the incoming call; and

in response to determining that none of the plurality of rules comprises a condition matching the incoming call, process the incoming call according to a default rule.

11. The system of claim 9, wherein the processing unit is operative to process the incoming call according to the created rule only after a busy signal is received from a primary number associated with the user.

12. The system of claim 9, wherein the processing unit is further operative to:

set a priority associated with each of the plurality of rules; and

process the incoming call according to a highest priority rule of the plurality of rules with a rule conditions matching the incoming call.

13. The system of claim 12, wherein the priority associated with at least one of the plurality of rules is received from the user via the provided user interface.

14. The system of claim 9, wherein the provided user interface is operative to retrieve the plurality of information associated with the user from a plurality of software applications.

15. The system of claim 9, wherein the processing unit is further operative to:

determine whether the at least one of the plurality of rules comprises an availability of the user as a condition;

in response to determining that the at least one of the plurality of rules comprises the availability of the user as the condition, retrieve the availability of the user from a calendar application; and

process the incoming call based on the retrieved availability of the user.

16. The system of claim 9, wherein the plurality of information associated with the user comprises at least one of the following:

an availability of the user according to a calendar application, an availability of the user according to a messaging application, a working hours time interval, a contact list according to an e-mail application, a company directory, and an e-mail reply setting.

17. The system of claim 9, wherein the plurality of rules are stored in a mailbox associated with an e-mail application associated with the user.

18. A method for providing call-handling rules, comprising:

receiving user information;

creating a call-handling rule to be applied to an incoming call according to the user information, the call-handling rule defining a call handling action for the incoming call;

receiving a selection to enable or disable an automatic email reply message for responding to incoming email messages;

receiving the incoming call;

determining whether the incoming call includes a caller id matching a contact;

determining whether a contact-based rule associated with the contact is enabled; and

when the contact-based rule is not enabled, determining whether the automatic email reply message is enabled; and

if the automatic email reply message is enabled, then processing the incoming call according to the call handling rule, wherein the call is redirected to another user or service.

19. The method of claim 18, wherein the call-handling rule comprises a working hours condition.

20. The method of claim 18, wherein the working hours condition is derived from a calendar application associated with the user.

21. The method of claim 18, wherein processing the incoming call comprises at least one of the following:

forwarding the incoming call to a phone number associated with the user, redirecting the incoming call to a voicemail service, responding to the incoming call with a pre-recorded message, and transmitting a message to the user.