System and method for interacting with a user via a variable volume and variable tone audio prompt

• US 8,964,960 B2
• Filed: 03/04/2010
• Issued: 02/24/2015
• Est. Priority Date: 09/01/2005
• Status: Active Grant

• Current Assignee: Xtone Incorporated
• Original Assignee: Xtone Incorporated
• Inventors: Dhawan, Vishal, Price, Timothy M., Sindhwani, Manoj
• Primary Examiner(s): ZENATI, AMAL S
• Application Number:
  US12/717,897
• Publication Number:
  US 20100158219A1
• Time in Patent Office: 1,818 Days
• Field of Search: 379/88.02, 379/88.03, 379/88.04, 379/84, 379/213, 379/214
• US Class Current: 379/265.01
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system plays audio prompts to a user as part of a voice application. If the user begins to provide input in response to the audio prompt before the audio prompt is finished playing, the volume of the audio prompt is reduced, but the audio prompt continues to play. If the user finishes providing his input and the system is able to interpret the input before the audio prompt finishes, the audio prompt will halt and the system will take further action in accordance with the user'"'"'s input. If the user finishes providing his input while the audio prompt is still playing, and the system is unable to interpret the input, the volume of the audio prompt will increase back to the original volume level until either the audio prompt finishes playing, or the user again begins to provide input.

Claims

1. A method of playing audio to a user when a voice application is being performed for the user, comprising:

beginning to play the audio in a first fashion;

detecting when the user begins to provide input; and

continuing to play the audio without interruption, but playing the audio in a second fashion that is different from the first fashion when it is detected that the user has begun providing input and before the input is interpreted or checked for validity.

2. The method of claim 1, wherein detecting when the user begins to provide input comprises detecting when a user begins providing spoken input.

3. The method of claim 2, further comprising attempting to interpret the user'"'"'s spoken input.

4. The method of claim 3, wherein if the user'"'"'s spoken input is successfully interpreted, the method further comprises stopping the playing of the audio.

5. The method of claim 3, wherein if the user'"'"'s spoken input cannot be interpreted, and the audio is still playing, the method further comprises again playing the audio prompt in the first fashion once the determination has been made that the user'"'"'s spoken input cannot be interpreted.

6. The method of claim 1, further comprising:

detecting when a user begins to provide non-spoken input; and

playing the audio in a third fashion that is different from the first and second fashions when it is detected that the user has begun providing non-spoken input.

7. The method of claim 6, wherein the non-spoken input is provided via a keyboard or a pointing device.

8. The method of claim 1, wherein detecting when the user begins to provide input comprises detecting when the user begins to provide non-spoken input.

9. The method of claim 1, wherein playing the audio in the first fashion comprises playing the audio at a first volume level, and wherein playing the audio in a second fashion comprises playing the audio at a second volume level that is different than the first volume level.

10. A method of playing audio to a user and receiving input from the user when a voice application is being performed for the user, comprising:

playing audio to the user;

beginning to play one or more tones to the user in a first fashion once the audio has finished playing;

detecting when the user begins to provide input after the one or more tones have begun playing; and

playing the one or more tones without interruption, but in a second fashion that is different from the first fashion, when it is detected that the user has begun providing input and before the input is interpreted or checked for validity.

11. The method of claim 10, wherein detecting when the user begins to provide input comprises detecting when a user begins providing spoken input.

12. The method of claim 11, further comprising attempting to interpret the user'"'"'s spoken input.

13. The method of claim 12, wherein if the user'"'"'s spoken input is successfully interpreted, the method further comprises stopping the playing of the one or more tones.

14. The method of claim 12, wherein if the user'"'"'s spoken input cannot be interpreted, the method further comprises again playing the one or more tones in the first fashion once the determination has been made that the user'"'"'s spoken input cannot be interpreted.

15. The method of claim 10, wherein playing the one or more tones in a first fashion comprises playing the one or more tones at a first volume level, and wherein playing the one or more tones in a second fashion comprises playing the one or more tones at a second volume level that is different than the first volume level.

16. The method of claim 10, wherein the one or more tones comprise a repeating pattern of a plurality of tones, wherein playing the one or more tones in a first fashion comprises playing the repeating pattern of tones at a first tempo, and wherein playing the one or more tones in a second fashion comprises playing the repeating pattern of tones at a second tempo that is different from the first tempo.

17. The method of claim 10, further comprising:

detecting when a user begins to provide non-spoken input; and

playing the one or more tones in a third fashion that is different from the first and second fashions when it is detected that the user has begun providing non-spoken input.

18. The method of claim 17, wherein the non-spoken input is provided via a keyboard or a pointing device.

19. A method of playing audio to a user when a voice application is being performed for the user, comprising:

beginning to play a first type of audio to a user;

detecting when the user begins to provide input; and

continuing to play audio to the user without interruption, but playing a second type of audio to the user when it is detected that the user has begun providing input and before the input is interpreted or checked for validity.

20. The method of claim 19, wherein detecting when the user begins to provide input comprises detecting when a user begins providing spoken input.

21. The method of claim 20, further comprising attempting to interpret the user'"'"'s spoken input.

22. The method of claim 19, wherein detecting when the user begins to provide input comprises detecting when the user begins to provide non-spoken input.