Providing an answer to a question left unanswered in an electronic forum
First Claim
1. A computer-implemented method for providing an answer to a question in a discussion forum, the computer-implemented method comprising:
- as implemented by one or more computing devices configured with specific executable instructions,identifying a question in a first discussion forum, wherein the first discussion forum is stored in a data store;
determining that the first discussion forum does not include an answer to the question;
based at least in part on the determination that the first discussion forum does not include an answer to the question, determining a second discussion forum in which to present the question, wherein the second discussion forum is determined to be more likely than the first discussion forum to result in an answer to the question based at least in part on activity information that indicates at least a number of users that participate in the second discussion forum;
presenting the question in the second discussion forum based at least in part on the determination that the first discussion forum does not include an answer to the question; and
receiving one or more responses to the question in the second discussion forum.
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Accused Products
Abstract
Systems and methods are provided for providing an answer to a question left unanswered in an electronic discussion forum. In some embodiments, a question that has not been answered may be identified in a first discussion forum. A second discussion forum in which to present the question may be determined, where the second discussion forum is more likely than the first discussion forum to result in an answer to the question. The question may then be presented in the second discussion forum, and one or more responses to the question may be received in the second discussion forum. It may then be determined whether one of the one or more responses includes a good answer to the question, and when the determination is that one of the one or more responses includes a good answer, the good answer may be presented in the first discussion forum.
91 Citations
18 Claims
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1. A computer-implemented method for providing an answer to a question in a discussion forum, the computer-implemented method comprising:
as implemented by one or more computing devices configured with specific executable instructions, identifying a question in a first discussion forum, wherein the first discussion forum is stored in a data store; determining that the first discussion forum does not include an answer to the question; based at least in part on the determination that the first discussion forum does not include an answer to the question, determining a second discussion forum in which to present the question, wherein the second discussion forum is determined to be more likely than the first discussion forum to result in an answer to the question based at least in part on activity information that indicates at least a number of users that participate in the second discussion forum; presenting the question in the second discussion forum based at least in part on the determination that the first discussion forum does not include an answer to the question; and receiving one or more responses to the question in the second discussion forum. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for providing an answer to a question in a discussion forum, the system comprising:
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a data store configured to at least store data associated with a plurality of discussion forums; and a computing device in communication with the data store and that is configured to at least; identify a question in a first discussion forum, wherein the first discussion forum is stored in the data store; determine that the first discussion forum does not include an answer to the question; and based at least in part on the determination that the first discussion forum does not include an answer to the question; automatically determine a second discussion forum in which to present the question, wherein the second discussion forum is determined based at least in part on a likelihood that presenting the question in the second discussion forum will result in an answer to the question being received in the second discussion forum, wherein the likelihood is based at least in part on activity information that indicates at least a number of discussions in the second discussion forum; and automatically present the question in the second discussion forum. - View Dependent Claims (10, 11, 12, 13)
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14. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed by one or more computer systems, configure the one or more computer systems to perform operations comprising:
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identifying a question in a first discussion forum; determining that the first discussion forum does not include an answer to the question; determining a second discussion forum in which to present the question, wherein the second discussion forum is determined based at least in part on activity information associated with the second discussion forum, wherein the activity information indicates at least a number of users that participate in the second discussion forum; and presenting the question in the second discussion forum based at least in part on the determination that the first discussion forum does not include an answer to the question. - View Dependent Claims (15, 16, 17, 18)
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Specification