Index of suspicion determination for communications request
First Claim
1. A method of providing a real-time index rating of suspicion that an incoming call may be a prank call, comprising:
- requesting a current location of a wireless calling device to an incoming call, from a network positioning server;
comparing said obtained current location of said wireless calling device to locations of known active emergency events;
determining a first level of confidence that said incoming call relates to a known emergency event based on said comparison of said current location of said wireless calling device to locations of known active emergency events;
accessing a call history database to determine a second level of confidence from a call history relating to said wireless calling device;
accessing a call forensic database to determine a third level of confidence relating to a pattern of known prank calls;
aggregating said first level of confidence, said second level of confidence, and said third level of confidence, into an index of suspicion; and
providing said index of suspicion rating in real-time to a called device during said incoming call.
2 Assignments
0 Petitions
Accused Products
Abstract
The risk that an incoming emergency call is a prank call is presented in real-time to the called party, in the form of, e.g., an index of suspicion. An index of suspicion aggregation server quantifies, qualifies, and aggregates risks, suspicions, and/or threats relevant to a call center to formulate a scale of suspicion. Metrics are acquired (e.g., calling device location information, device configuration information, caller information, etc.) relevant to each communications request made to a call center and uses acquired metrics to rate communications requests based on a known scale of suspicion. Once a suspicion rating is determined for a communications request, the communications request is routed to a relevant call-taker terminal, as is the index of suspicion for that incoming call. Real time presentation of the index of suspicion enables call-takers to make better call-handling decisions based on risk analysis and historical call data associated with a given caller.
824 Citations
16 Claims
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1. A method of providing a real-time index rating of suspicion that an incoming call may be a prank call, comprising:
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requesting a current location of a wireless calling device to an incoming call, from a network positioning server; comparing said obtained current location of said wireless calling device to locations of known active emergency events; determining a first level of confidence that said incoming call relates to a known emergency event based on said comparison of said current location of said wireless calling device to locations of known active emergency events; accessing a call history database to determine a second level of confidence from a call history relating to said wireless calling device; accessing a call forensic database to determine a third level of confidence relating to a pattern of known prank calls; aggregating said first level of confidence, said second level of confidence, and said third level of confidence, into an index of suspicion; and providing said index of suspicion rating in real-time to a called device during said incoming call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An index of suspicion aggregation server to provide a real-time index rating of suspicion that an incoming call may be a prank call, comprising:
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means for requesting a current location of a wireless calling device to an incoming call, from a network positioning server; means for comparing said obtained current location of said wireless calling device to locations of known active emergency events based on said comparison of said current location of said wireless calling device to locations of known active emergency events to determine a first level of confidence that said incoming call relates to a known emergency event; means for accessing a call history database to determine a second level of confidence from a call history relating to said wireless calling device; means for accessing a call forensic database to determine a third level of confidence relating to a pattern of known prank calls; means for aggregating said first level of confidence, said second level of confidence, and said third level of confidence, into an index of suspicion; and means for providing said index of suspicion rating in real-time to a called device during said incoming call. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification