Personal greeting/information/advertising system and method

• US 9,020,937 B2
• Filed: 12/01/2007
• Issued: 04/28/2015
• Est. Priority Date: 12/01/2007
• Status: Active Grant

• Current Assignee: Kerry Washington, Trenton Draper
• Original Assignee: Kerry Washington, Trenton Draper
• Inventors: Draper, Trenton, Washington, Kerry
• Primary Examiner(s): Young, Kevin L
• Application Number:
  US11/998,494
• Publication Number:
  US 20090144330A1
• Time in Patent Office: 2,705 Days
• Field of Search: 707/999.107
• US Class Current: 707/732
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method and system is disclosed for providing a particular greeting (35), preferred customized advertisement (39) and preferred customized message (37) that is personalized to a particular hotel/resort guest. The greeting (35), advertisement (37) and message (39) are delivered via a service terminal unit (50) located inside a guest room. An introduction message including a personalized greeting (35) for the particular guest at a particular period and addressing the guest by their name plays first via the service terminal unit (50) located in the guest room. After the introduction, messages (39), and personalized information containing advertisements (37) including activities, sites, special events, and services that are customized and preferred by the particular hotel/resort guest play via the service terminal unit (50).

Claims

1. A method for providing a personalized greeting and presentation of services and entertainment to a hotel or resort room guest, the method comprising:

gathering, a plurality of preference information for the guest before the guest arrival to an assigned hotel or resort room, the gathering comprising;

ascertaining various businesses for a system;

inputting the preference information including a guest name;

displaying a customized system menu for the guest to select;

pre-selecting preferred services from the customized system menu by the guest;

storing the personalized greeting and information for the particular guest in a database stored on a service apparatus unit, the service apparatus unit comprising a memory and processor;

editing the personalized greeting and presentation stored in the database concerning the guest; and

classifying the greeting and presentation data based on a plurality of categories including greetings, services, biometrics, and entertainment data according to preference information of the guest;

developing a plurality of recommendations for the guest based on the ascertained businesses and classification;

generating the greeting and presentation based on the information chosen by the guest and the plurality of recommendations;

activating a door sensor when a door to the guest'"'"'s assigned room is opened by the guest for the first time, wherein the door sensor communicates to the service apparatus unit;

sending the greeting and presentation from the service apparatus unit to a service terminal unit in the guest'"'"'s assigned room;

presenting, by the service terminal unit, the generated greeting and presentation, in video graphic form, to the guest in response to the activation of the door sensor; and

transferring the greeting and presentation to a personal apparatus owned by the guest from the service terminal unit as an option.

2. The method of claim 1, further comprising identifying the database including greetings, services and entertainment chosen by a particular guest.

3. The method of claim 1, further comprising identifying the biometrics database of said guest.

4. The method of claim 1, further comprising selecting said classification from a plurality of factors including a group location of said guest, location of services, geographic location of hotels or resorts, personal tastes of said particular guest, age of said particular guest, gender of said particular guest, dates of services, prices of said services, and types of entertainments.

5. The method of claim 1, wherein the type and format of the services and entertainment are qualified in a current embodied in a computer system configured for network access.

6. The method of claim 1, further comprising producing a data signal, and sending said data signal to a service apparatus unit.

7. The method of claim 1, further displaying a plurality of options for selecting services and entertainment on said service terminal.

8. The method of claim 1, further comprising confirming the selected preferences by at least one of voice, sound, music, or displaying the information.

9. The method of claim 1, further comprising selecting and organizing electronic packages including a personalized greeting and information format based on said preference data of said guest.

10. The method of claim 1, further comprising the personalized greeting and information format including a personalized audio greeting addressing said guest by name, a personalized audio advertisement selected by said guest and a personalized audio message requested by said guest.

11. The method of claim 1, further comprising displaying service and entertainment options available on the service terminal unit for said guest to select.

12. The method of claim 1, comprising verifying the options selected by the guest with an audio confirmation.