Personalized electronic-mail delivery

• US 9,069,845 B2
• Filed: 10/27/2006
• Issued: 06/30/2015
• Est. Priority Date: 07/27/1999
• Status: Expired due to Fees

• Current Assignee: Quest Software, Inc.
• Original Assignee: Dell Software, Inc. (Dell Technologies Inc.)
• Inventors: Oliver, Jonathan, Baxter, Rohan, Buntine, Wray, Waterhouse, Steven
• Primary Examiner(s): Alam, Hosain
• Assistant Examiner(s): HARPER, ELIYAH STONE
• Application Number:
  US11/589,007
• Publication Number:
  US 20070043817A1
• Time in Patent Office: 3,168 Days
• Field of Search: 707/104.1, 707/100, 707/10, 707/5, 707/7, 707/783, 707/784
• US Class Current: 1/1
• CPC Class Codes: G06F 16/337 Profile generation, learning or modification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: Y10S 707/99931 Database or file accessing
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

Personalized electronic-mail delivery is disclosed. The content of incoming electronic-mail messages is identified. Determinations may be made with respect to whether the content of the incoming electronic-mail messages corresponds to a user profile. The user profile may indicate one or more user preferences of a particular user with respect to incoming electronic-mail messages. If the incoming electronic-mail messages correspond to the one or more user preferences indicated in the user profile, the electronic-mail messages may be delivered to an electronic-mail server. The electronic-mail messages may then be displayed to the user via a list of electronic-mail messages reflective of those messages that are stored at the electronic-mail server and accessible to the end-user.

Claims

1. A gateway apparatus for filtering electronic-mail messages according to a theme or concept of the electronic-mail messages, the gateway apparatus comprising:

a first network interface configured to receive an incoming electronic-mail message;

a memory configured to store user profiles, each user profile associated with a user and defining one or more user preferences concerning content of incoming electronic-mail messages, wherein the one or more user preferences are determined based on examination of content of one or more electronic-mail messages previously received by the user, wherein the one or more previously received electronic-mail messages were previously accessed by the user and stored by an electronic-mail server;

a filter stored in memory and executable by a processor to;

identify content of the incoming electronic-mail message, and

determine that the content of the incoming electronic-mail message corresponds to a user profile defining one or more user preferences stored in memory; and

a second network interface configured to transfer the incoming electronic-mail message to the electronic-mail server upon the determination that the incoming electronic-mail message corresponds to the one or more user preferences defined in the user profile, whereby the incoming electronic-mail message is accessible for display at a client device coupled to the electronic-mail server by the user indicated by the user profile.

2. The gateway apparatus of claim 1, further comprising an updateable storage device, and wherein the filter executable to identify the content of the incoming electronic-mail message is a customizable filter capable of being stored in the updateable storage device.

3. The gateway apparatus of claim 1, further comprising an updateable storage device, and wherein the user profile is customizable and capable of being stored in the updateable storage device.

4. The gateway apparatus of claim 3, wherein the user profile corresponds to a group of end-users.

5. A non-transitory computer-readable storage medium having embodied thereon a program, the program being executable by a processor to perform a method for personalized electronic-mail delivery, the method comprising:

receiving an incoming electronic-mail message;

identifying content of the incoming electronic-mail message;

determining that the content of the incoming electronic-mail message corresponds to a user profile associated with a user, the user profile indicating one or more user preferences concerning content of incoming electronic-mail messages, wherein the one or more user preferences are determined based on examination of content of one or more electronic mail messages previously received by the user, wherein the one or more previously received electronic-mail messages were previously accessed by the user and stored by an electronic-mail server; and

delivering the incoming electronic-mail message to the electronic-mail server upon the determination that the content of the incoming electronic-mail message corresponds to the one or more user preferences in the user profile whereby the incoming electronic-mail message is accessible for display to the user indicated by the user profile, the user accessing the electronic-mail server via a client computing device configured to display a list of electronic-mail messages that are stored at the electronic-mail server and accessible by the user.

6. A method for processing end-user behavior in an electronic-mail network for effectuating personalized delivery of electronic-mail, the method comprising:

creating a database entry in memory, the database entry regarding a user of an electronic-mail server, the user accessing the electronic-mail server via an electronic-mail client;

tracking user access to one or more electronic-mail messages stored at the electronic-mail server, the one or more electronic-mail messages previously received by the user;

filtering content information of the one or more previously received electronic-mail messages accessed by the user;

determining a user preference concerning content of incoming electronic-mail messages, the user preference determined based on examination of the filtered content information of the one or more electronic-mail messages previously received by the user; and

storing the determined user preference in the database entry regarding the user, the determined user preference being accessible for comparison against content of incoming electronic-mail messages.

7. The method of claim 6, wherein the content information is derived from textual information in the electronic-mail message.

8. The method of claim 6, wherein the content information is derived from graphics in the electronic-mail message.

9. The method of claim 6, further comprising creating a user profile for the user, the user profile indicating at least one preference of the user as reflected by the information stored in the database entry.

10. The method of claim 9, further comprising displaying to the user only those future electronic-mail messages that comprise content that corresponds to the at least one preference of the user as reflected by the user profile.

11. The method of claim 9 further comprising:

tracking subsequent requests by the user for access to one or more electronic-mail messages stored at the electronic-mail server;

storing additional information in the database entry for the user, the additional information regarding subsequent user access to the one or more electronic-mail messages, wherein the additional information comprises information derived from filtering the one or more electronic-mail messages for which the user subsequently requested access; and

updating the user profile including the at least one preference as reflected by the additional information stored in the user database entry.

12. The method of claim 6, wherein the filtering comprises extracting structure information from the electronic-mail message.

13. The method of claim 6, wherein the filtering comprises extracting one or more keywords from the electronic-mail message the keyword corresponding to a theme or concept of the electronic-mail message.

14. The method of claim 13, wherein the filtering further comprises extracting one or more terms irrelevant to the theme or concept of the electronic-mail message.