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Systems and methods for customer contact

  • US 9,088,649 B2
  • Filed: 08/25/2009
  • Issued: 07/21/2015
  • Est. Priority Date: 08/25/2009
  • Status: Active Grant
First Claim
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1. A system for facilitating contact between a user of a network-based service and a service agent of the network-based service, comprising:

  • a contact service in communication with the customer service agent that provides an agent status and a contact status, the agent status representing a current availability of the service agents to communicate with the user and the contact status representing a status of the contact between the user and the service agent; and

    a computing device in communication with the contact service, the computing device operative to;

    generate a first user interface in response to a user request, wherein the first user interface comprises the agent status and enables submission of a request for contact between the user and a service agent to the computing device and wherein the agent status is obtained from the contact service;

    generate a second user interface in response to a user request for contact, wherein the second user interface enables submission of user contact information to the computing device;

    submit received user contact information to the contact service; and

    generate a third user interface, wherein the third user interface comprises the contact status obtained from the contact service in response to the submitted user contact information.

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