Enhanced user assistance
First Claim
1. A method comprising:
- a. receiving a query related to an electronic device through a first user interface of the electronic device; and
b. providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device.
4 Assignments
0 Petitions
Accused Products
Abstract
Methods, devices, and systems that provide a user assistance. In an approach, an exemplary method includes receiving a query related to an item through a first user interface associated with the item, and providing an assistance correlating to the query through a second user interface associated with the item. In another approach, an exemplary system includes an item having a receiver, an indicator, a computing device, and instructions. The instructions when implemented in the computing device cause the computing device to activate a help mode, receive a selection of the aspect of the item through the receiver, and broadcast a tutorial that includes information related to the selected aspect of the item through the indicator.
146 Citations
62 Claims
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1. A method comprising:
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a. receiving a query related to an electronic device through a first user interface of the electronic device; and b. providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 41, 42, 43, 44, 45, 46, 47, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61)
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19. A system comprising:
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a. an electronic device having a first user interface, a second user interface, and a computing device; and b. instructions which when implemented in the computing device cause the computing device for; i. receiving a query related to the electronic device through the first user interface; and ii. providing an assistance correlating to the query related to the electronic device through the second user interface. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. A method comprising:
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a. receiving a selection corresponding to an aspect of an electronic device through a first user interface of the electronic device; b. receiving a selection corresponding to an assistance request related to the aspect of the electronic device through a second user interface of the electronic device; and c. providing an assistance correlating to the assistance request related to the aspect of the electronic device through a third user interface of the electronic device. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36)
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37. A system comprising:
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a. an electronic device having a first user interface, a second user interface, a third user interface, and a computing device; and b. instructions which when implemented in the computing device cause the computing device to; i. receiving a selection corresponding to an aspect of the electronic device through the first user interface; ii. receiving a selection corresponding to an assistance request related to the aspect of the electronic device through the second user interface; and iii. providing an assistance correlating to the assistance request related to the aspect of the electronic device through the third user interface. - View Dependent Claims (38, 39, 40)
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48. A method comprising:
receiving a query related to an electronic device through a first user interface of a gaming system operably couplable to the electronic device, wherein the receiving a query related to an electronic device through a first user interface of a gaming system operably couplable to the electronic device includes; receiving a query, related to an aspect of game program implemented in a gaming system and correlating to the electronic device, through a gaming interface operably couplable to the electronic device; and
providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device, wherein the providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device includes;providing an assistance, correlating to the aspect of the game program implemented in the gaming system and correlating to the electronic device, through a display interface.
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62. A method comprising:
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receiving a query related to an electronic device through a first user interface of the electronic device, wherein the receiving a query related to an electronic device through a first user interface of the electronic device includes; detecting a presence of an object in proximity to a first user interface of a gaming system implementing a game program; and providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device, wherein the providing an assistance correlating to the query related to the electronic device through a second user interface of the electronic device includes; providing an assistance correlating to an aspect of the game program implemented in the gaming system, the aspect associated with the object.
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Specification