Keyword alerting in conference calls

• US 9,112,978 B2
• Filed: 09/26/2011
• Issued: 08/18/2015
• Est. Priority Date: 03/20/2007
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Gilbert, Ezra Raphael, Lalka, Vipul Kishore, Gilakattula, Venkat R.
• Primary Examiner(s): King, Simon
• Application Number:
  US13/245,835
• Publication Number:
  US 20120033796A1
• Time in Patent Office: 1,422 Days
• Field of Search: 379/202.01, 379/201.01, 379/88.01, 704/235
• US Class Current: 1/1
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A conferencing system is disclosed in which a participant to a conference call can program the embodiment to listen for one or more “keywords” in the conference call. The keywords might be a participant'"'"'s name or words associated with him or her or words associated with his or her area of knowledge. The embodiments uses speech recognition technology to listen for those words. When the embodiments detects that those words have been spoken, the embodiment alerts the participant—using audible, visual, and/or tactile signals—that the participant'"'"'s attention to the call is warranted. When the keywords are chosen wisely, the benefit can be great.

Claims

1. A method comprising:

establishing, by a data-processing system, a call comprising a first telecommunications terminal and a second telecommunications terminal;

transmitting a first directive signal from said first telecommunications terminal;

receiving, at the data-processing system, said first directive signal to transmit a first alert signal to said second telecommunications terminal when a first topic signal has been received, wherein the first topic signal is transmitted by the first telecommunications terminal in response to receiving user input at the first telecommunications terminal and wherein the first topic signal indicates that a first topic is next to be discussed during the call;

receiving, at the data-processing system, the first topic signal from the first telecommunications terminal;

transmitting, by the data-processing system, said first alert signal to said second telecommunications terminal in response to receiving said first topic signal;

receiving a second directive signal to add an additional telecommunications terminal to said call when a second topic signal has been received, the second topic signal indicating that a second topic is next to be discussed on the call; and

adding said additional telecommunications terminal to the call when both the second directive signal and the second topic signal have been received.

2. The method of claim 1, wherein said first directive signal is received at a telecommunications switch.

3. The method of claim 1, wherein said first directive signal is received at said first telecommunications terminal from a user of said first telecommunications terminal.

4. The method of claim 1, further comprising transmitting said first alert signal from a telecommunications switch.

5. The method of claim 1, further comprising transmitting said first alert signal from said first telecommunications terminal.

6. The method of claim 1, wherein

the second directive signal includes a directive to transmit a second alert signal to said second telecommunications terminal when the second topic signal has been received;

and

transmitting said second alert signal to the second telecommunications terminal when both the second directive signal and the second topic signal has been received.