Method and apparatus of providing semi-automated classifier adaptation for natural language processing
First Claim
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1. A method, comprising:
- transcribing via a processor a plurality of spoken utterances occurring during a call;
assigning each of the plurality of spoken utterances with a corresponding set of classifications;
determining a confidence rating associated with each of the plurality of spoken utterances and the assigned set of classifications; and
performing at least one of;
reclassifying the plurality of spoken utterances with new classifications based on at least one additional classification operation, andadding the assigned classifications and the corresponding plurality of spoken utterances to a training data set.
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Abstract
Example embodiments of the present invention may include a method that provides transcribing spoken utterances occurring during a call and assigning each of the spoken utterances with a corresponding set of first classifications. The method may also include determining a confidence rating associated with each of the spoken utterances and the assigned set of first classifications, and performing at least one of reclassifying the spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned first classifications and the corresponding plurality of spoken utterances to a training data set.
24 Citations
20 Claims
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1. A method, comprising:
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transcribing via a processor a plurality of spoken utterances occurring during a call; assigning each of the plurality of spoken utterances with a corresponding set of classifications; determining a confidence rating associated with each of the plurality of spoken utterances and the assigned set of classifications; and performing at least one of; reclassifying the plurality of spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned classifications and the corresponding plurality of spoken utterances to a training data set. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus, comprising:
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a receiver configured to receive a plurality of spoken utterances and record them in a database memory; and a processor configured to transcribe the plurality of spoken utterances occurring during a call, assign each of the plurality of spoken utterances with a corresponding set of classifications, determine a confidence rating associated with each of the plurality of spoken utterances and the assigned set of classifications, and perform at least one of reclassify the plurality of spoken utterances with new classifications based on at least one additional classification operation, and add the assigned classifications and the corresponding plurality of spoken utterances to a training data set. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:
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transcribing via a processor a plurality of spoken utterances occurring during a call; assigning each of the plurality of spoken utterances with a corresponding set of classifications; determining a confidence rating associated with each of the plurality of spoken utterances and the assigned set of classifications; and performing at least one of reclassifying the plurality of spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned classifications and the corresponding plurality of spoken utterances to a training data set. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification