Call preview system

• US 9,125,035 B2
• Filed: 07/31/2014
• Issued: 09/01/2015
• Est. Priority Date: 06/28/2013
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Vendrow, Vlad
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US14/448,644
• Publication Number:
  US 20150004953A1
• Time in Patent Office: 397 Days
• Field of Search: 455/412.1, 455/412.2, 455/414.1, 455/415, 379/88.11, 379/88.12, 379/88.13, 379/88.19, 379/88.2, 379/88.23, 379/93.17, 379/93.23, 379/142.01, 379/142.04, 379/142.17, 379/142.06, 379/142.09, 379/207.14
• US Class Current: 1/1
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/654 Pre, in or post-call message
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A caller may initiate a phone call to a device. A call preview system may send a preview message in conjunction with the phone call. The preview message may contain preview information that identifies the caller. The call preview system may use a text or media messaging service to send the preview message. Callers can manage their own preview information relieving each user from continuously updating contact information in personal contact directories. The call preview system may use different schemes for initiating phone calls. In one example, the call preview system may initiate or forward phone calls in conjunction with sending the preview message. In another example, the call preview system may delay calling a phone number or delay forwarding the phone call until a message is received acknowledging the preview message or accepting the phone call.

Claims

1. A method, comprising:

detecting, by a computing device, a phone call directed to a receiving device;

identifying, by the computing device, preview information associated with the phone call wherein the preview information includes a list of previous voice calls and text messages from the calling device to the receiving device;

sending, by the computing device, the preview information to the receiving device in a preview message in response to detecting initiation of the phone call; and

connecting, by the computing device, the phone call to the receiving device responsive to receiving a response message in response to the preview message indicating acceptance of the phone call.

2. The method of claim 1, further comprising sending, by the computing device, a short message service (SMS) or a multimedia messaging service (MMS) message from a mobile phone to the receiving device containing the preview information.

3. The method of claim 1, further comprising:

inserting, by the computing device, a delay time period into the preview message; and

sending, by the computing device, the phone call to the receiving device after the delay time period based on the response message indicating a selection of the delay time period in the preview message.

4. The method of claim 1, wherein the preview information comprises audio, image, and/or video data identifying an identity of a user placing the phone call.

5. The method of claim 1, further comprising:

detecting, by the computing device, initiation of the phone call over a phone network from a calling device;

sending, by the computing device, the preview message as a text or media message over a data network to the receiving device in response to detecting initiation of the phone call over the phone network; and

completing, by the computing device, the phone call over the phone network to the receiving device in response to receiving the response message over the data network.

6. The method of claim 1, further comprising:

initiating, by the computing device, the phone call from a mobile phone;

storing, by the computing device, the preview information in the mobile phone;

sending, by the computing device, the preview message from the mobile phone in response to detecting initiation of the phone call from the mobile phone.

7. The method of claim 6, further comprising sending, by the computing device, the phone call from the mobile phone to the receiving device in response to receiving the response message back from the receiving device.

8. The method of claim 1, wherein the response message is automatically sent by the receiving device upon successful receipt of the preview message.

9. An apparatus, comprising:

logic circuitry configured to;

detect a phone call initiated by a calling device and directed to a receiving device;

generate a preview message in response to detecting the phone call, wherein the preview message identifies a user of the calling device and includes a list of prior communications from the calling device to the receiving device;

send the preview message to the receiving device using a text or data service of a communication network; and

send the phone call to the receiving device over a separate phone service based on a reply message received back from the receiving device indicating acceptance of the phone call.

10. The apparatus of claim 9, wherein the logic circuitry is further configured to abort the phone call to the receiving device based on a reply message received back from the receiving device indicating rejection of the phone call, or based on no reply message received back from the receiving device.

11. The apparatus of claim 9, wherein the preview message comprises a thread of previous phone calls and/or preview messages sent from the calling device to the receiving device.

12. The apparatus of claim 9, wherein the phone call comprises a cellular phone call and the preview message comprises a short messaging service (SMS) message or multimedia messaging service (MMS) message.

13. The apparatus of claim 9, wherein the logic circuitry comprises a server.

14. The apparatus of claim 9, wherein the logic circuitry operates on the calling device and the calling device comprises a cellular telephone.

15. The apparatus of claim 9, wherein the logic circuitry is further configured to:

store preview information editable by the user; and

load at least some of the preview information into the preview message.

16. The apparatus of claim 9, wherein the logic circuitry is further configured to:

store user editable configuration data; and

determine when to send the preview message to the receiving device based on the configuration data.

17. The apparatus of claim 16, wherein the logic circuitry is further configured to:

identify a number of phone calls and/or preview messages sent to the receiving device; and

identify the number of phone calls and/or preview messages in the preview based on the configuration data.

18. A mobile calling device, comprising:

a memory containing preview information associated with the mobile calling device, wherein the preview information identifies a user of the mobile calling device and includes prior communications from the calling device to a receiving device; and

logic circuitry configured to;

detect a phone number for the receiving device;

load the preview information into a preview message;

send the preview message to the receiving device over a first network; and

use the phone number to call the receiving device over a second network in response to receiving a response message back from the receiving device over the first network indicating acceptance of the phone call.

19. The mobile calling device of claim 18, wherein:

the first network comprises a text messaging service or media messaging service network; and

the second network comprise a telephone network.