In-product questions, answers, and tips

• US 9,141,253 B2
• Filed: 10/11/2012
• Issued: 09/22/2015
• Est. Priority Date: 10/14/2011
• Status: Active Grant

• Current Assignee: Autodesk, Inc.
• Original Assignee: Autodesk, Inc.
• Inventors: Matejka, Justin Frank, Grossman, Tovi, Fitzmaurice, George
• Primary Examiner(s): Kim, Matt
• Assistant Examiner(s): Lu, Hua
• Application Number:
  US13/650,081
• Publication Number:
  US 20130097497A1
• Time in Patent Office: 1,076 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 9/453 Help systems

Abstract

One embodiment of the present invention sets forth a technique for providing help content related to a software application to a user. The technique involves receiving textual input related to a first software application from a first user and comprising help content and generating a first discussion element based on the textual input. The technique further involves receiving first contextual information associated with the first user and related to the first software application, associating the first contextual information with the first discussion element, and transmitting the first discussion element to a server machine for processing.

Claims

1. A computer-implemented method for providing help content related to a software application to a user, the method comprising:

receiving textual input related to a first software application from a first user and comprising help content;

receiving first contextual information associated with the first user and related to the first software application;

storing, via a processor, the textual input and the first contextual information in a first discussion element;

transmitting the first discussion element to a server machine for processing;

receiving second contextual information associated with the first user and related to the first software application;

transmitting the second contextual information to the server machine;

receiving a plurality of discussion elements from the server machine based on the second contextual information, wherein each discussion element included in the plurality of discussion elements stores textual input related to the first software application and contextual information having a measure of correlation to the second contextual information; and

causing contents of at least one discussion element included in the plurality of discussion elements to be displayed to the first user based on a relevance score associated with the at least one discussion element, wherein the relevance score is based on the measure of correlation between the second contextual information and the contextual information stored in the at least one discussion element.

2. The method of claim 1, wherein the first contextual information comprises one or more application commands.

3. The method of claim 2, wherein receiving the first contextual information comprises recording a series of commands executed by the first user.

4. The method of claim 1, further comprising storing at least one of an application screenshot and a user design file in the first discussion element.

5. The method of claim 1, further comprising:

receiving third contextual information associated with a second user and related to the first software application;

transmitting the third contextual information to the server machine;

based on a measure of correlation between the first contextual information and third contextual information, receiving the first discussion element from the server machine; and

causing contents of the first discussion element to be displayed to the second user.

6. The method of claim 5, wherein the first contextual information and the third contextual information comprises one or more application commands.

7. The method of claim 5, wherein receiving the first contextual information comprises recording a series of commands executed by the first user, and wherein receiving the third contextual information comprises recording a series of commands executed by the second user.

8. The method of claim 5, further comprising causing the contents of the first discussion element to be displayed to the second user in a context menu associated with an application command, wherein the contents comprise at least a portion of the textual input stored in the first discussion element.

9. The method of claim 1, further comprising:

receiving a textual query from a second user;

determining a measure of correlation between the textual input stored in the first discussion element and the textual query; and

based on the measure of correlation, determining that contents of the first discussion element should be displayed to the second user.

10. The method of claim 1, wherein one or more of the relevance scores is based on at least one of a ranking assigned to a discussion element by another user and a user experience level associated with a discussion element.

11. A non-transitory computer-readable storage medium including instructions that, when executed by a processing unit, cause the processing unit to provide help content related to a software application to a user, by performing the steps of:

receiving textual input related to a first software application from a first user and comprising help content;

receiving first contextual information associated with the first user and related to the first software application;

storing, via a processor, the textual input and the first contextual information in a first discussion element;

transmitting the first discussion element to a server machine for processing;

receiving second contextual information associated with the first user and related to the first software application;

transmitting the second contextual information to the server machine;

receiving a plurality of discussion elements from the server machine based on the second contextual information, wherein each discussion element included in the plurality of discussion elements stores textual input related to the first software application and contextual information having a measure of correlation to the second contextual information; and

causing the textual input stored in at least one discussion element included in the plurality of discussion elements to be displayed to the first user based on a relevance score associated with the at least one discussion element, wherein the relevance score is based on the measure of correlation between the second contextual information and the contextual information stored in the at least one discussion element.

12. The non-transitory computer-readable storage medium of claim 11, wherein the first contextual information comprises one or more application commands.

13. The non-transitory computer-readable storage medium of claim 12, wherein receiving the first contextual information comprises recording a series of commands executed by the first user.

14. The non-transitory computer-readable storage medium of claim 11, further comprising storing at least one of an application screenshot and a user design file in the first discussion element.

15. The non-transitory computer-readable storage medium of claim 11, further comprising:

receiving third contextual information associated with a second user and related to the first software application;

transmitting the third contextual information to the server machine;

based on a measure of correlation between the first contextual information and third contextual information, receiving the first discussion element from the server machine; and

causing contents of the first discussion element to be displayed to the second user.

16. The non-transitory computer-readable storage medium of claim 15, wherein the first contextual information and the third contextual information comprises one or more application commands.

17. The non-transitory computer-readable storage medium of claim 15, wherein receiving the first contextual information comprises recording a series of commands executed by the first user, and wherein receiving the third contextual information comprises recording a series of commands executed by the second user.

18. The non-transitory computer-readable storage medium of claim 15, further comprising causing the contents of the first discussion element to be displayed to the second user in a context menu associated with an application command, wherein the contents comprise at least a portion of the textual input stored in the first discussion element.

19. The non-transitory computer-readable storage medium of claim 11, further comprising:

receiving a textual query from a second user;

determining a measure of correlation between the textual input stored in the first discussion element and the textual query; and

based on the measure of correlation, determining that contents of the first discussion element should be displayed to the second user.

20. A computing device, comprising:

a memory; and

a central processing unit coupled to the memory, configured to;

receive textual input related to a first software application from a first user and comprising help content;

receive first contextual information associated with the first user and related to the first software application;

store, via a processor, the textual input and the first contextual information in a first discussion element;

transmit the first discussion element to a server machine for processing;

receive second contextual information associated with the first user and related to the first software application;

transmit the second contextual information to the server machine;

receive a plurality of discussion elements from the server machine based on the second contextual information, wherein each discussion element included in the plurality of discussion elements stores textual input related to the first software application and contextual information having a measure of correlation to the second contextual information; and

cause contents of at least one discussion element included in the plurality of discussion elements to be displayed to the first user based on a relevance score associated with the at least one discussion element, wherein each the relevance score is based on the measure of correlation between the second contextual information and the contextual information stored in the at least one discussion element.

21. The computing device of claim 20, wherein the first contextual information comprises one or more application commands.