Triage tool for problem reporting in maps

• US 9,152,295 B2
• Filed: 09/30/2012
• Issued: 10/06/2015
• Est. Priority Date: 06/05/2012
• Status: Active Grant

• Current Assignee: Apple Inc.
• Original Assignee: Apple Inc.
• Inventors: Lai, I Wei, Leslie, John A., Sorrelgreen, Ethan C.
• Primary Examiner(s): BAUTISTA, XIOMARA L
• Application Number:
  US13/632,128
• Publication Number:
  US 20130326380A1
• Time in Patent Office: 1,101 Days
• Field of Search: 715/733, 715/738, 715/764, 715/765, 715/810, 715/835, 715/864, 345/169, 345/173, 714/25, 714/46, 714/48, 714/57, 701/409, 701/450, 701/468, 701/487, 701/518, 701/526, 701/534, 701/537, 701/538, 701/541
• US Class Current: 1/1
• CPC Class Codes: G01C 21/36 Input/output arrangements for on-board computers
• CPC Class Codes: G01C 21/3664 Details of the user input interface, e.g. buttons, knobs or sliders, including those provided on a touch screen; remote controllers; input using gestures
• CPC Class Codes: G01C 21/3841 Data obtained from two or more sources, e.g. probe vehicles
• CPC Class Codes: G06F 2203/04806 Zoom, i.e. interaction techniques or interactors for controlling the zooming operation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04815 Interaction with a metaphor-based environment or interaction object displayed as three-dimensional, e.g. changing the user viewpoint with respect to the environment or object
• CPC Class Codes: G06F 3/04883 for inputting data by handwriting, e.g. gesture or text

Abstract

A graphical user interface (GUI) of a triage tool for triaging reported problems is described. The GUI includes a first set of UI items for viewing reported problems of maps. The GUI includes a second set of UI items for viewing map data related to the reported problems. The GUI includes a third set of UI items for sending triaged problems to a set of sources of the map data.

Claims

1. A method of sending reported problems in map data to a plurality of sources of the map data, the method comprising:

receiving a plurality of requests to send problem reports regarding pieces of map data to a plurality of different sources of the map data, wherein each piece of map data is associated with one of the sources;

formatting the plurality of problem reports using a common application programming interface (API) shared by the plurality of different sources of the map data; and

sending each of the formatted problem reports to the particular one of the plurality of different sources that stores the map data to which the problem report relates.

2. The method of claim 1, wherein each of the plurality of sources supports the common API in order to be able to receive and process the problem reports.

3. The method of claim 1, wherein the problem reports originate from a plurality of different devices on which mapping applications run.

4. The method of claim 3, wherein the plurality of different devices comprises mobile devices running mapping applications.

5. The method of claim 4, wherein the plurality of sources provide the map data to the mapping applications.

6. The method of claim 4, wherein the mobile devices comprise smartphones running the mapping applications.

7. For a first computing device, a method of analyzing problem reports about map data, the method comprising:

receiving a set of reports on problems with map data from a plurality of computing devices that display maps using the map data;

with each report, receiving information about settings of the particular computing device from which the report was received; and

performing an analysis on the problem reports and the settings information to generate analytics from a storage that includes data relating to problems with the map data.

8. The method of claim 7, wherein the plurality of computing devices run a mapping application that uses the map data.

9. The method of claim 8, wherein the mapping application is configured to send the reports and the information to the first computing device.

10. The method of claim 7, wherein the plurality of computing devices comprises a plurality of mobile devices.

11. The method of claim 7, wherein the plurality of mobile devices comprises a plurality of smartphones.

12. The method of claim 7, wherein the generated analytics is generated by running queries on the problem reports in the storage with setting information stored in the storage.

13. A non-transitory machine readable medium storing a program which when executed by at least one processing unit sends reported problems in map data to a plurality of sources of the map data, the program comprising sets of instructions for:

receiving a plurality of requests to send problem reports regarding pieces of map data to a plurality of different sources of the map data, wherein each piece of map data is associated with one of the sources;

formatting the plurality of problem reports using a common application programming interface (API) shared by the plurality of different sources of the map data; and

sending each of the formatted problem reports to the particular one of the plurality of different sources that stores the map data to which the problem report relates.

14. The non-transitory machine readable medium of claim 13, wherein each of the plurality of sources supports the common API in order to be able to receive and process the problem reports.

15. The non-transitory machine readable medium of claim 13, wherein the problem reports originate from a plurality of different devices on which mapping applications run.

16. The non-transitory machine readable medium of claim 15, wherein the plurality of different devices comprises mobile devices running mapping applications.

17. The non-transitory machine readable medium of claim 16, wherein the plurality of sources provide the map data to the mapping applications.

18. The non-transitory machine readable medium of claim 16, wherein the mobile devices comprise smartphones running the mapping applications.