System and method for adaptive text recommendation

• US 9,152,704 B2
• Filed: 02/04/2014
• Issued: 10/06/2015
• Est. Priority Date: 11/27/2000
• Status: Expired due to Fees

• Current Assignee: Quest Software, Inc.
• Original Assignee: Dell Software, Inc. (Dell Technologies Inc.)
• Inventors: Oliver, Jonathan James, Buntine, Wray Lindsay, Roumeliotis, George
• Primary Examiner(s): Ahn, Sangwoo
• Application Number:
  US14/172,731
• Publication Number:
  US 20140214821A1
• Time in Patent Office: 609 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/334 Query execution G06F16/335 takes precedence
• CPC Class Codes: G06F 16/355 Class or cluster creation or modification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

Network system provides a real-time adaptive recommendation set of documents with a high statistical measure of relevancy to the requestor device. The recommendation set is optimized based on analyzing text of documents of the interest set, categorizing these documents into clusters, extracting keywords representing the themes or concepts of documents in the clusters, and filtering a population of eligible documents accessible to the system utilizing site and or Internet-wide search engines. The system is either automatically or manually invoked and it develops and presents the recommendation set in real-time. The recommendation set may be presented as a greeting, notification, alert, HTML fragment, fax, voicemail, or automatic classification or routing of customer e-mail, personal e-mail, job postings, and offers for sale or exchange.

Claims

1. A method for adaptive information recommendation, the method comprising:

storing user-specific information in memory, the user-specific information concerning interactions with a plurality of documents; and

executing instructions stored in memory, wherein execution of the instructions by a processor;

assembles an interest set of documents corresponding to the user-specific information concerning interactions with the plurality of documents, wherein the interactions include a previous view of a document by the user,

groups the documents in the interest set into a plurality of clusters based on a level of similarity between words in the documents,

determines a keyword for a cluster of the one or more clusters, the keyword identified based on a plurality of terms identified via natural language understanding and representing the theme of the documents in the cluster, wherein the keyword is not one of the terms identified via natural language understanding,

determines a set of eligible documents within the cluster, each identified document including either the keyword representing the theme of the documents or a portion of the terms identified via natural language understanding,

constructs from the eligible documents a recommended set of documents for the cluster based on a relevance score of each document in the cluster, wherein the relevance score is based on;

the frequency that the keyword or the portion of the terms identified via natural language understanding appears in each document in the set of eligible documents, and

a user-defined limit on document age, and

provides the recommended set of documents.

2. The method of claim 1, wherein the interactions include searches previously conducted by the user.

3. The method of claim 1, wherein the interactions include previous e-mail messages sent by the user.

4. The method of claim 1, further comprising ranking each document in the recommended set of documents.

5. The method of claim 1, wherein the recommended set of documents is provided to the user by way of an e-mail message.

6. The method of claim 1, wherein the recommended set of documents is provided to the user by way of an alert.

7. A non-transitory computer-readable storage medium having embodied thereon a program, the program being executable by a processor to perform a method for adaptive information recommendation, the method comprising:

storing user-specific information in memory, the user-specific information concerning interactions with a plurality of documents;

assembling an interest set of documents corresponding to the user-specific information concerning interactions with the plurality of documents, wherein the interactions include a previous view of a document by the user;

grouping the documents in the interest set into a plurality of clusters based on a level of similarity between words in the documents;

determining a keyword for a cluster of the one or more clusters, the keyword identified based on a plurality of terms identified via natural language understanding and representing the theme of the documents in the cluster, wherein the keyword is not one of the terms identified via natural language understanding;

determining a set of eligible documents within the cluster, each identified document including either the keyword representing the theme of the documents or a portion of the terms identified via natural language understanding;

constructing from the eligible documents a recommended set of documents for the cluster based on a relevance score of each document in the cluster, wherein the relevance score is based on;

the frequency that the keyword or the portion of the terms identified via natural language understanding appears in each document in the set of eligible documents, and

a user-defined limit on document age; and

providing the recommended set of documents for further interaction.

8. The non-transitory computer-readable storage medium of claim 7, wherein the interactions include searches previously conducted by the user.

9. The non-transitory computer-readable storage medium of claim 7, wherein the interactions include previous e-mail messages sent by the user.

10. The non-transitory computer-readable storage medium of claim 7, further comprising ranking each document in the recommended set of documents.

11. The non-transitory computer-readable storage medium of claim 7, wherein the recommended set of documents is provided to the user by way of an e-mail message.

12. The non-transitory computer-readable storage medium of claim 7, wherein the recommended set of documents is provided to the user by way of an alert.