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Call processing and subscriber registration systems and methods

  • US 9,154,624 B1
  • Filed: 04/24/2014
  • Issued: 10/06/2015
  • Est. Priority Date: 12/09/2004
  • Status: Expired due to Fees
First Claim
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1. A system comprising:

  • at least one computing device;

    non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising;

    receiving a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller;

    playing a sales lead generation prompt to the caller;

    determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt; and

    performing a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller, andat least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, andat least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu.

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