System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction

• US 9,232,058 B1
• Filed: 08/11/2014
• Issued: 01/05/2016
• Est. Priority Date: 06/18/2002
• Status: Expired due to Fees

• Current Assignee: Open Invention Network LLC
• Original Assignee: Open Invention Network LLC
• Inventors: Vacek, Jill M., Pettay, Mark J., Rilantono, Hendryanto, Akhwand, Mahmood S.
• Primary Examiner(s): Bezuayehu, Solomon
• Application Number:
  US14/456,634
• Time in Patent Office: 512 Days
• Field of Search: 379 8801- 8819, 705/330
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.

Claims

1. A computer-implemented method, comprising:

obtaining first address information during a communication in recorded voice format and obtaining second address information as a transcription of voice content of the communication;

converting, by at least one processor, at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information;

establishing, by the at least one processor, a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information;

evaluating the converted first address information and the converted second address information, by the at least one processor, based on the first threshold and the second threshold;

flagging, by the at least one processor, a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and

dispositioning the transaction, by the at least one processor, according to the difference, wherein the dispositioning comprises suspending processing of the transaction.

2. The computer-implemented method of claim 1, wherein the conversion of the first address information is conducted using a speech recognition program.

3. The computer-implemented method of claim 1, further comprising:

performing, by the at least one processor, a field-by-field comparison of the converted at least one of the first address information and the second address information to the other of the first address information and the second address information.

4. The computer-implemented method of claim 1, further comprising:

storing, by the at least one processor, the converted at least one of the first address information and the second address information as a record.

5. The computer-implemented method of claim 1, further comprising:

identifying differences in respective data fields between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.

6. The computer-implemented method of claim 1, wherein at least one of the first address information and the second address information is stored using an indexing mechanism.

7. The computer-implemented method of claim 3, wherein the field-by-field comparison is performed in real time relative to acquisition of the first and the second address information.

8. The computer-implemented method of claim 1, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and the participant enters the transcription into a computer.

9. The computer-implemented method of claim 1, wherein the dispositioning comprises reviewing the first address information and the second address information associated with the communication in a batch process before sending the transaction to a fulfillment entity.

10. A system, comprising:

a communications center configured to obtain at least one of first address information and second address information, wherein the first address information is obtained during a communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication;

a conversion apparatus comprising a processor and a memory configured to convert at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information; and

a comparison apparatus configured to;

establish a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information,

evaluate the converted first address information and the converted second address information based on the first threshold and the second threshold,

flag a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded, and

disposition the transaction, by the at least one processor, based on the difference, wherein the disposition comprises a suspension of the transaction being processed.

11. The system of claim 10, wherein the memory of the conversion apparatus stores a speech recognition program.

12. The system of claim 10, further comprising:

a server configured to store the converted at least one of the first address information and the second address information as a record, wherein

the server is further configured to store at least one of the first address information and the second address information using an indexing mechanism.

13. The system of claim 10, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and the participant enters the transcription into a computer.

14. A non-transitory computer readable medium comprising computer program instructions that, when executed, are configured to cause at least one processor to:

obtain at least one of first address information and second address information, wherein the first address information is obtained during the communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication;

convert at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information;

establish a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information;

evaluate the converted first address information and the converted second address information based on the first threshold and the second threshold;

flag a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and

disposition the transaction, by the at least one processor, according to the difference, wherein the disposition comprises a suspension of the transaction being processed.

15. The non-transitory computer readable medium of claim 14, wherein the conversion of the at least one of the first address information and the second address information is conducted using computer program instructions embodied as a speech recognition program.

16. The non-transitory computer readable medium of claim 14, wherein the program is further configured to cause the at least one processor to perform a field-by-field comparison of the converted at least one of the first address information and the second address information to the other of the first address information and the second address information.

17. The non-transitory computer readable medium of claim 14, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and the participant enters the transcription into a computer.

18. The non-transitory computer readable medium of claim 16, wherein the field-by-field comparison is performed in real time relative to acquisition of the first address information and the second address information.

19. The non-transitory computer readable medium of claim 14, wherein the program is further configured to cause the at least one processor to disposition a transaction according to the difference.