Systems and methods for identifying and delivering tailored content based upon a service dialog
First Claim
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1. A method, comprising:
- identifying, by a computer-based system configured for processing a service dialog, tailored content;
communicating, by the computer-based system, the tailored content to a web client;
receiving, by the computer-based system, a selection of the tailored content;
receiving, by the computer-based system, a message based custom service dialog request;
facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request,wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom service dialog request,wherein the custom service dialog at least partially occurs within the web client,wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog; and
embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
further modifying, by the computer-based system, the tailored content,wherein the tailored content is further modified based upon information related to the message based custom service dialog request, obtained content, a consumer pattern, consumer preferences, and content metadata,wherein the content metadata includes category data associated with the tailored content,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, andwherein the consumer preferences are obtained by at least one of scraping, parsing or indexing a magazine.
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Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
39 Citations
20 Claims
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1. A method, comprising:
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identifying, by a computer-based system configured for processing a service dialog, tailored content; communicating, by the computer-based system, the tailored content to a web client; receiving, by the computer-based system, a selection of the tailored content; receiving, by the computer-based system, a message based custom service dialog request; facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom service dialog request, wherein the custom service dialog at least partially occurs within the web client, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog; and embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; further modifying, by the computer-based system, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request, obtained content, a consumer pattern, consumer preferences, and content metadata, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the consumer preferences are obtained by at least one of scraping, parsing or indexing a magazine. - View Dependent Claims (2, 3, 4, 5, 6, 7, 16, 17, 18, 19, 20)
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8. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system configured for processing a service dialog, cause the computer-based system to perform operations comprising:
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identifying, by the computer-based system, tailored content; communicating, by the computer-based system, the tailored content to a web client; receiving, by the computer-based system, a selection of the tailored content; receiving, by the computer-based system, a message based custom service dialog request; facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom service dialog request, wherein the custom service dialog at least partially occurs within the web client, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog; and embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; further modifying, by the computer-based system, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request, obtained content, a consumer pattern, consumer preferences, and content metadata, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the consumer preferences are obtained by at least one of scraping, parsing or indexing a magazine. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a processor configured for processing a service dialog, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising; identifying, by the processor, tailored content; communicating, by the processor, the tailored content to a web client; receiving, by the processor, a selection of the tailored content; receiving, by the processor, a message based custom service dialog request; facilitating, by the processor, a message based custom service dialog to obtain information related to the custom service dialog request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom service dialog request, wherein the custom service dialog at least partially occurs within the web client, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog; and embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; further modifying, by the processor, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request, obtained content, a consumer pattern, consumer preferences, and content metadata, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the consumer preferences are obtained by at least one of scraping, parsing or indexing a magazine.
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Specification