Method and apparatus for providing predefined feedback

• US 9,256,894 B2
• Filed: 04/20/2015
• Issued: 02/09/2016
• Est. Priority Date: 12/19/2000
• Status: Expired due to Term

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Boone, Barry
• Primary Examiner(s): ABDUL-ALI, OMAR R
• Application Number:
  US14/690,635
• Publication Number:
  US 20150227990A1
• Time in Patent Office: 295 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 40/51 Translation evaluation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A method and apparatus utilized in operating a feedback forum in an online auction environment is described. Instead of allowing users of the system to enter freeform comments for and about other users, a number of predefined feedback comments are provided that relate to an auction transaction. Users leaving feedback for other users are permitted to select a comment they desire to leave for or about another user relative to a transaction. The predefined feedback comments selected by the users are associated with the users whom the comment is about, and at some time thereafter, the predefined feedback comment is displayed for viewing by other users of the system.

Claims

1. A computer-implemented method of receiving buyer feedback, the method comprising:

generating, for display at the conclusion of a transaction for an item in an ecommerce system, feedback options related to the item, the feedback options including positive, neutral, and negative options;

receiving a buyer selection of the positive, neutral or negative feedback option;

generating predefined feedback comments for display, the predefined feedback comments being related to the item and being generated dependent upon the buyer selection of the positive, neutral or negative option;

receiving a buyer selection of a predefined feedback comment related to the item; and

storing an indicator associated with the selected feedback.

2. The computer-implemented method of claim 1, wherein generating predefined feedback comments includes generating the predefined feedback comment to include a name of the item.

3. The computer-implemented method of claim 2, wherein generating predefined feedback comments further includes accessing an item table from a network-based transaction system, the item table storing a plurality of item names including the name of the item.

4. The computer-implemented method of claim 1, wherein generating predefined feedback comments further includes generating the predefined feedback comment in a first language.

5. The computer-implemented method of claim 4, wherein generating the predefined feedback comment in a first language includes determining the first language based on at least one of:

a language preference of the buyer, or

a geographical region corresponding to the buyer.

6. The computer-implemented method of claim 1, wherein generating feedback options related to the item is responsive to receiving a request from the buyer, the request being to submit feedback regarding the item.

7. The computer-implemented method of claim 6, further including prompting the buyer to submit feedback regarding the item.

8. The computer-implemented method of claim 7, wherein prompting the buyer to submit feedback regarding the item includes displaying an icon as a prompt to submit the feedback.

9. The computer-implemented method of claim 7, wherein the prompting of the buyer occurs subsequent to a conclusion of an auction for the item.

10. The computer-implemented method of claim 1, further including presenting the buyer selection of a predefined feedback comment, wherein presenting the buyer selection of a predefined feedback comment is based on the indicator associated with the selected feedback.

11. The computer-implemented method of claim 10, wherein presenting the buyer selection of a predefined feedback comment is in response to reception of a request from a second user, the request being to view the selected predefined feedback comment.

12. A system comprising:

a database engine server having one or more processors, the database engine server being configured to;

generate, for display at the conclusion of a transaction for an item in an ecommerce system, feedback options related to the item, the feedback options including positive, neutral, and negative options;

receive a buyer selection of the positive, neutral or negative feedback option;

generate predefined feedback comments for display, the predefined feedback comments being related to the item and being generated dependent upon the buyer selection of the positive, neutral or negative option;

receive a buyer selection of a predefined feedback comment related to the item;

store the buyer selection of the predefined feedback comment in a feedback table; and

store an indicator associated with the selected feedback; and

a database communicatively coupled to the database engine server, the database including the feedback table.

13. The system of claim 12, wherein the database engine server is further configured to generate the predefined feedback comment to include a name of the item.

14. The system of claim 13, wherein:

the database includes an item table storing a plurality of item names including the name of the item; and

the database engine server is further configured to accessing the item table.

15. A non-transitory machine-readable storage medium comprising instructions that, when executed by one or more processors of a machine, cause the machine to operations comprising:

generating, for display at the conclusion of a transaction for an item in an ecommerce system, feedback options related to the item, the feedback options including positive, neutral, and negative options;

receiving a buyer selection of the positive, neutral or negative feedback option;

generating predefined feedback comments for display, the predefined feedback comments being related to the item and being generated dependent upon the buyer selection of the positive, neutral or negative option;

receiving a buyer selection of a predefined feedback comment related to the item; and

storing an indicator associated with the selected feedback.

16. The non-transitory machine-readable storage medium of claim 15, wherein generating predefined feedback comments includes generating the predefined feedback comment to include a name of the item.

17. The non-transitory machine-readable storage medium of claim 16, wherein the operations further comprise accessing an item table from a network-based transaction system, the item table storing a plurality of item names including the name of the item.