Monitoring a communication and retrieving information relevant to the communication

• US 9,288,000 B2
• Filed: 12/17/2003
• Issued: 03/15/2016
• Est. Priority Date: 12/17/2003
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kraenzel, Carl Joseph
• Primary Examiner(s): MADAMBA, GLENFORD J
• Application Number:
  US10/736,848
• Publication Number:
  US 20050160166A1
• Time in Patent Office: 4,472 Days
• Field of Search: 707/3, 707/4, 707/5, 709/203, 709/204
• US Class Current: 1/1
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06F 16/9532 Query formulation
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 40/295 Named entity recognition
• CPC Class Codes: G10L 15/1815 Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: H04H 60/48 for recognising items expressed in broadcast information
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A system, method, and computer readable medium for monitoring a communication, and providing users with information retrieved from one or more data sources that may be relevant to the communication. An information module monitors a communication associated with at least one remote client by receiving either all (or a portion of) the communication as input. The information module then analyzes the communication to filter out and produce a running list of words that may define the context or key topics of the communication. One or more of the topic words are then used as search terms in a search executed against one or more data sources. The search results may then be forwarded to the remote client in real-time, according to one or more specified parameters. In this regard, a user of a remote client does not have to formulate their own search terms, or even activate the search, while engaged in a communication. By coupling the information module to one or more data sources, a user of a remote client may be presented with access to knowledge reports of experts, various documents, information, or other resources relevant to the context of the communication to which they may currently be associated. This empowers the user with knowledge and expertise sources that match the evolution of the topic(s) of the communication.

Claims

1. A method for monitoring a communication between human individuals and retrieving information relevant to the communication, comprising:

in a system comprising a network, a server connected to the network and hosting an information module, a first interface to a communications link for connecting the server to a remote client, and a second interface for connecting the server to at least one data source;

automatically monitoring, via the first interface, a communication between a user associated with the remote client and at least one other individual;

automatically determining from the monitored communication, in real-time, one or more topic words associated with the monitored communication;

automatically searching the at least one data source in real-time during the communication for the one or more topic words appearing in the monitored communication to generate search results for documents relevant to the context or the one or more key topics of the communication, wherein

the monitored communication is a type of communication selected from a plurality of types of communication,

the at least one data source to be searched is selected from a plurality of data sources, and

the searching is performed using a predefined frequency

determining the one or more topic words comprises determining one or more likely active topics by filtering one or more topic words appearing in the communication; and

outputting the search results to the remote client.

2. The method of claim 1, wherein the network comprises at least one of the Internet, an intranet or a virtual private network.

3. The method of claim 1, wherein the communications link comprises at least one of a digital subscriber line (DSL) connection, a digital data services (DDS) connection, an Ethernet connection, an integrated services digital network (ISDN) line, wireless connection, or an analog modem connection.

4. The method of claim 1, wherein the remote client comprises at least one of a personal computer, personal digital assistant, or a wireless terminal device.

5. The method of claim 1, wherein the at least one data source comprises at least one database or knowledge management (KM) repository.

6. The method of claim 1, wherein the information module comprises an Internet web site or software application.

7. The method of claim 1, wherein the monitoring further comprises receiving the communication as input in real time.

8. The method of claim 1, wherein the communication comprises at least one text message.

9. The method of claim 8, wherein the at least one text message comprises an electronic mail message.

10. The method of claim 8, wherein the at least one text message comprises a plurality of text messages comprising a web chat.

11. The method of claim 1, wherein the communication comprises a voice communication.

12. The method of claim 11, wherein the voice communication comprises at least one of a telephone conference, or live conversation.

13. The method of claim 11, wherein the monitoring further comprises receiving the voice communication as input in real time and converting it to text.

14. The method of claim 1, wherein the filtering further comprises applying the weighted averaging algorithm to the communication at a predetermined frequency.

15. The method of claim 14, further comprising enabling a user associated with the remote client to specify the frequency.

16. The method of claim 14, wherein the information module designates a default frequency.

17. The method of claim 1, wherein providing search results to said user comprises outputting hypertext links to the search results, so that the user associated with the remote client may select the hypertext links to access the search results.

18. The method of claim 1, further comprising enabling the user associated with the remote client to specify one or more parameters.

19. The method of claim 18, further comprising enabling the user to specify the format of the search results.

20. The method of claim 18, further comprising enabling the user to specify the types of communication to be monitored.

21. The method of claim 18, further comprising enabling the user to specify the at least one data source to be searched.

22. The method of claim 1, wherein information relevant to the context or one or more key topics of the communication comprises one or more knowledge reports by experts, documents, or other resources associated with a context or one or more key topics of the communication.

23. The method of claim 1, wherein providing search results to said user comprises providing full text or a brief synopsis of each search result.

24. The method of claim 1, further comprising providing the user with the one or more topic words that were searched.

25. The method of claim 1, wherein providing search results comprises one or more of:

sending the search results in an electronic mail message;

presenting the search results on a designated intranet or Internet site;

displaying the search results in a pop-up window on a display device;

or presenting the search results to at least one other individual.

26. The method of claim 1, wherein determining the one or more topic words comprises:

generating a topic vector comprising a list of several potential matches for a word; and

refining the topic vector by comparing the topic vector with other topic vectors for a predetermined time interval or number of characters to determine if they share a similar context or one or more key topics.

27. The method of claim 1, wherein determining the one or more topic words comprises filtering by activity context, user context, taxonomy-parent or synonym word look-up, involved-participant context, or topical urgency context.

28. The method of claim 1, wherein determining the one or more topic words comprises:

generating a topic vector comprising a list of several potential matches for a word; and

applying at least one tunable decay parameter curve to a topic vector; and

deriving a re-factored vector based on the occurrence of parameters from some predetermined time interval or number of characters in prior topic vectors.

29. The method of claim 1, wherein the one or more topic words associated with the monitored communication define a context or one or more key topics of the communication.

30. The method of claim 1, further comprising automatically providing search results to said user in real-time during the communication.

31. A method monitoring a communication between human individuals and retrieving information relevant to the communication, the method comprising:

automatically monitoring a communication between a user and at least one other individual;

automatically determining from the monitored communication, in real-time, one or more topic words associated with the monitored communication;

automatically searching the at least one data source in real-time during the communication for the one or more topic words appearing in the monitored communication to generate search results for documents relevant to the context or the one or more key topics of the communication, wherein

the monitored communication is a type of communication selected from a plurality of types of communication,

the at least one data source to be searched is selected from a plurality of data sources, and

the searching is performed using a predefined frequency

determining the one or more topic words comprises determining one or more likely active topics by filtering one or more topic words appearing in the communication; and

outputting the search results to the remote client.

32. The method of claim 31, wherein the monitoring further comprises receiving the communication as input in real time.

33. The method of claim 31, wherein the communication comprises at least one text message.

34. The method of claim 33, wherein the at least one text message comprises an electronic mail message.

35. The method of claim 33, wherein the at least one text message comprises a plurality of text messages comprising a web chat.

36. The method of claim 31, wherein the communication comprises a voice communication.

37. The method of claim 31, wherein the voice communication comprises at least one of a telephone conference, or live conversation.

38. The method of claim 31, wherein the monitoring further comprises the step of receiving the voice communication as input in real time and converting it to text.

39. The method of claim 31, wherein the filtering further comprises applying the weighted averaging algorithm to the communication at a predetermined frequency.

40. The method of claim 39, further comprising enabling a user to specify the frequency.

41. The method of claim 39, wherein the information module designates a default frequency.

42. The method of claim 31, wherein providing search results to said user comprises outputting hypertext links to the search results, so that the user associated with the remote client may select the hypertext links to access the search results.

43. The method of claim 31, further comprising enabling the user to specify one or more parameters.

44. The method of claim 43, further comprising enabling the user to specify the format of the search results.

45. The method of claim 43, further comprising enabling the user to specify the types of communication to be monitored.

46. The method of claim 43, further comprising enabling the user to specify the at least one data source to be searched.

47. The method of claim 31, wherein information relevant to the context or one or more key topics of the communication comprises one or more knowledge reports by experts, documents, or other resources associated with a context or one or more key topics of the communication.

48. The method of claim 31, wherein providing search results to said user comprises providing full text or a brief synopsis of each search result.

49. The method of claim 31, further comprising providing the user with the one or more topic words that were searched.

50. The method of claim 31, wherein providing search results comprises one or more of:

sending the search results in an electronic mail message;

presenting the search results on a designated intranet or Internet site;

displaying the search results in a pop-up window on a display device;

or presenting the search results to at least one other individual.

51. The method of claim 31, wherein determining the one or more topic words comprises:

generating a topic vector comprising a list of several potential matches for a word; and

refining the topic vector by comparing the topic vector with other topic vectors for a predetermined time interval or number of characters to determine if they share a similar context or one or more key topics.

52. The method of claim 31, wherein determining the one or more topic words comprises filtering by activity context, user context, taxonomy-parent or synonym word look-up, involved-participant context, or topical urgency context.

53. The method of claim 31, wherein determining the one or more topic words comprises:

generating a topic vector comprising a list of several potential matches for a word; and

applying at least one tunable decay parameter curve to a topic vector; and

deriving a re-factored vector based on the occurrence of parameters from some predetermined time interval or number of characters in prior topic vectors.

54. The method of claim 31, wherein the one or more topic words associated with the monitored communication define a context or one or more key topics of the communication.

55. The method of claim 31, further comprising automatically providing search results to said user in real-time during the communication.

56. A computer hardware system, comprising:

a hardware processor, wherein the hardware processor is configured to perform;

automatically monitoring a communication between a user and at least one other individual;

automatically determining, in real-time and from the monitored communication, one or more topic words associated with the monitored communication;

automatically searching, in real-time during the monitored communication, at least one data source for the one or more topic words appearing in the monitored communication;

generating, based upon the searching, search results for documents relevant to;

a context of the monitored communication or

one or more key topics of the monitored communication, wherein

the monitored communication is a type of communication selected from a plurality of types of communication,

the at least one data source to be searched is selected from a plurality of data sources, and

the searching is performed using a predefined frequency

the determining the one or more topic words includes determining one or more likely active topics by filtering one or more topic words appearing in the communication; and

outputting the search results to the user.

57. The system of claim 56, wherein

the monitored communication is a voice communication, and

the voice communication is converted into text.

58. A computer program product, comprising:

a computer readable storage device having stored therein computer readable program code,

the computer readable program code, which when executed on a computer hardware system, causes the computer hardware system to perform;

automatically monitoring a communication between a user and at least one other individual;

automatically determining, in real-time and from the monitored communication, one or more topic words associated with the monitored communication;

automatically searching, in real-time during the monitored communication, at least one data source for the one or more topic words appearing in the monitored communication; and

generating, based upon the searching, search results for documents relevant to;

a context of the monitored communication or

one or more key topics of the monitored communication, wherein

the monitored communication is a type of communication selected from a plurality of types of communication,

the at least one data source to be searched is selected from a plurality of data sources, and

the searching is performed using a predefined frequency

the determining the one or more topic words includes determining one or more likely active topics by filtering one or more topic words appearing in the communication; and

outputting the search results to the user.

59. The computer program product of claim 58, wherein

the monitored communication is a voice communication, and

the voice communication is converted into text.