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Systems and methods for identifying and delivering tailored content based upon a service dialog

  • US 9,292,817 B2
  • Filed: 06/30/2014
  • Issued: 03/22/2016
  • Est. Priority Date: 03/14/2013
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • generating, by a computer-based system configured for processing a service dialog, a consumer profile;

    obtaining, by the computer-based system, event information related to an event from the consumer profile;

    reminding, by the computer-based system, the consumer of the event;

    identifying, by the computer-based system and in response to a custom service dialog request, tailored content based upon the event, based upon the consumer profile and based upon a custom service dialog to obtain information related to the custom service dialog request;

    wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request,wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,wherein the identifying based on the consumer profile includes analyzing the consumer profile to determine a consumer pattern and a consumer preference,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor;

    embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;

    communicating, by the computer-based system, the tailored content to the consumer; and

    communicating, by the computer-based system, a plurality of tailored options associated with the tailored content,wherein the tailored content is further determined based upon the information related to the custom request, obtained content, the consumer pattern, the consumer preference, and content metadata,wherein the content metadata includes category data associated with the tailored content, andwherein the plurality of tailored options include merchant data related to advertising and offers.

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