Intelligently detecting the leader of a co-browsing session
First Claim
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1. A method for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the method comprising:
- monitoring the co-browsing session to detect a condition; and
responsive to detection of the condition, changing the role(s) of at least one user;
wherein;
at the changing step, the change of role(s) is made automatically and without human intervention;
at least the changing step is performed by computer software running on computer hardware;
the set of possible roles includes the following possible roles;
leader role, andnon-leader role;
change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role; and
the condition is based, at least in part, upon at least one of the following;
(i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful;
(ii) a web page is opened by the first user;
or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.
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Abstract
Managing a co-browsing session of multiple users where there are multiple roles that each user may have, and each respective user has a role. Software manages a computer system to: (i) monitor the co-browsing session to detect a condition; and (ii) responsive to detection of the condition, change the role(s) of at least one user. The change of role(s) is made automatically and without human intervention.
50 Citations
2 Claims
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1. A method for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the method comprising:
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monitoring the co-browsing session to detect a condition; and responsive to detection of the condition, changing the role(s) of at least one user; wherein; at the changing step, the change of role(s) is made automatically and without human intervention; at least the changing step is performed by computer software running on computer hardware; the set of possible roles includes the following possible roles; leader role, and non-leader role; change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role; and the condition is based, at least in part, upon at least one of the following;
(i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful;
(ii) a web page is opened by the first user;
or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.
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2. A computer program product for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the computer program product comprising:
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one or more non-transitory computer-readable storage media; and program instructions stored on the one or more computer-readable storage media; wherein; the program instructions include program instructions to;
(i) monitor the co-browsing session to detect a condition, and (ii) responsive to detection of the condition, change the role(s) of at least one user;the program instructions related to changing the role(s) of at least one user are programmed to change the role(s) automatically and without human intervention; the set of possible roles includes the following possible roles; leader role, and non-leader role; change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role; and the condition is based, at least in part, upon at least one of the following;
(i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful;
(ii) a web page is opened by the first user;
or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.
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Specification