System, method, and computer program for automatically generating personalized offers for a consumer in a telecommunication consumer network

• US 9,319,534 B1
• Filed: 03/07/2014
• Issued: 04/19/2016
• Est. Priority Date: 05/08/2013
• Status: Expired due to Fees

• Current Assignee: Amdocs Development Limited (Amdocs Ltd.), Amdocs Software Systems Limited (Amdocs Ltd.)
• Original Assignee: Amdocs Software Systems Limited (Amdocs Ltd.)
• Inventors: Almog, Eyal
• Primary Examiner(s): Nguyen, Brian D
• Application Number:
  US14/201,708
• Time in Patent Office: 774 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic

Abstract

A system, method, and computer program product are provided for automatically generating personalized offers for a consumer in a telecommunication consumer network. In use, a telecommunication consumer network is automatically and continuously monitored to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network. Additionally, the record of patterns of consumer usage of mobile devices on the consumer network is utilized to automatically generate at least one personalized offer to at least one consumer on the telecommunication consumer network, the personalized offer being associated with consumer services that are suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.

Claims

1. A computer program product embodied on a non-transitory computer readable medium, comprising computer code for:

automatically continuously monitoring a telecommunication consumer network to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network;

collecting one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network;

generating a quality of experience score for at least one consumer, based on the one or more metadata attributes;

comparing the quality of experience score to a predefined threshold score;

upon determining that the quality of experience score is below the predefined threshold score, triggering a generation of at least one personalized offer for the at least one consumer on the telecommunication consumer network utilizing the record of patterns of consumer usage of mobile devices on the consumer network, the personalized offer being associated with at least one consumer service that is suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.

2. The computer program product of claim 1, wherein the computer program product is operable such that automatically continuously monitoring the telecommunication consumer network includes capturing network data usage records.

3. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with HTTP traffic.

4. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with social networks.

5. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with mobile application usage.

6. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with email.

7. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with video streaming.

8. The computer program product of claim 2, wherein the computer program product is operable such that capturing the network data usage records includes capturing information associated with gaming.

9. The computer program product of claim 2, further comprising computer code for aggregating the captured network data usage records into a single event.

10. The computer program product of claim 9, further comprising computer code for correlating information associated with the single event with historical data associated with the least one consumer.

11. The computer program product of claim 1, wherein the computer program product is operable such that collecting the one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network includes collecting the one or more metadata attributes for network usage associated with the at least one consumer.

12. The computer program product of claim 11, wherein the computer program product is operable such that the network usage is associated with streaming video.

13. The computer program product of claim 12, wherein the computer program product is operable such that the one or more metadata attributes include one or more of a source IP, a target IP, an MISDN, a start time, end time, a URL, a downlink, an uplink, a re-transmission, a jitter, and quality of service.

14. The computer program product of claim 1, wherein the computer program product is operable such that automatically continuously monitoring the telecommunication consumer network includes capturing customer data characteristics and profiles that are not dependent only on events.

15. A method, comprising:

automatically continuously monitoring a telecommunication consumer network to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network;

collecting one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network;

generating a quality of experience score for at least one consumer, based on the one or more metadata attributes;

comparing the quality of experience score to a predefined threshold score;

upon determining that the quality of experience score is below the predefined threshold score, triggering a generation of at least one personalized offer for the at least one consumer on the telecommunication consumer network utilizing the record of patterns of consumer usage of mobile devices on the consumer network, the personalized offer being associated with at least one consumer service that is suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.

16. A system comprising:

a memory system; and

one or more processing cores coupled to the memory system and that are each configured for;

automatically continuously monitoring a telecommunication consumer network to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network;

collecting one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network;

generating a quality of experience score for at least one consumer, based on the one or more metadata attributes;

comparing the quality of experience score to a predefined threshold score;

upon determining that the quality of experience score is below the predefined threshold score, triggering a generation of at least one personalized offer for the at least one consumer on the telecommunication consumer network utilizing the record of patterns of consumer usage of mobile devices on the consumer network, the personalized offer being associated with at least one consumer service that is suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.