Method and apparatus for facilitating a communication session

• US 9,338,290 B2
• Filed: 08/11/2014
• Issued: 05/10/2016
• Est. Priority Date: 08/30/2012
• Status: Active Grant

• Current Assignee: Google Technology Holdings LLC (Alphabet Inc.)
• Original Assignee: Google Technology Holdings LLC (Alphabet Inc.)
• Inventors: Vogedes, Jerome O., Thorson, Dean E., Lemke, Mark
• Primary Examiner(s): TRAN, MONG-THUY THI
• Application Number:
  US14/456,657
• Publication Number:
  US 20140349621A1
• Time in Patent Office: 638 Days
• Field of Search: 455/413, 455/412.1, 455/414.1, 379 8822- 8828, 379/88.04, 379/88.12
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2207/185 wireless packet-switched
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

When a first user is leaving a voicemail while a second user is attempting to call the first user back, the first user is given the option to ignore the second caller, delete the voicemail and connect with the second user, or hold while the second user reviews the voicemail. The voicemail may or may not be complete. This may avoid the need for the first user to repeat the information contained in the voicemail. In one embodiment, the voicemail message is played on the second user'"'"'s device as a ring-back tone.

Claims

1. A method comprising:

receiving, by a computing device and from a first device, a request to connect with a second device; and

responsive to determining, by, the computing device, that a user of the second device is leaving a voicemail message for a user of the first device at the time the request is received;

facilitating retrieval of the voicemail message by the first device from a voicemail server on which the voicemail message is being left by at least initiating, by the computing device, a communication session between the first device and the voicemail server, wherein the user of the second device has not completed leaving the voicemail message such that the voicemail message available at the voicemail server is a partial voicemail message;

receiving, by the computing device and from the voicemail server, an indication that the first device retrieved the partial voicemail message from the voicemail server; and

responsive to determining, by the computing device and based on the indication, that the first device has retrieved the partial voicemail message, facilitating, by the computing device, initiation of a communication session between the first device and the second device.

2. The method of claim 1, further comprising:

receiving, by the computing device and from the second device, a request for a connection to the first device;

initiating, by the computing device, an attempt to establish a communication session between the second device and the first device; and

responsive to determining that the attempt failed, initiating, by the computing device, a communication session between the second device and the voicemail server.

3. The method of claim 1, further comprising:

receiving, by the computing device, an indication from the second device that the second device is to remain in a hold state until the first device has retrieved the partial voicemail message.

4. The method of claim 1, wherein initiating the communication session between the first device and the voicemail server is performed prior to determining that the user of the second device is no longer leaving the voicemail message.

5. The method of claim 1,

wherein facilitating initiation of the communication session between the first device and the second device comprises sending, by the computing device, to the first device, a communication request to connect the first device to the second device, the method further comprising:

responsive to receiving, by the computing device and from the second device, an indication to accept the communication request, sending, by the computing device and to the voicemail server, a command to delete the voicemail message.

6. The method of claim 1, further comprising sending, by the computing device and to the first device, a message including the voicemail message, wherein the voicemail message is playable by the first device as a ring-back tone.

7. The method of claim 1, further comprising:

receiving, by the computing device, a request from the second device to connect with the first device;

responsive to determining, by the computing device, that a timeout period has elapsed, initiating, by the computing device, a communication session between the second device and the voicemail server, wherein the request to connect with the second device is received from the first device during the communication session between the second device and the voicemail server; and

responsive to receiving, from the first device, the request to connect with the second device, terminating, by the computing device, the communication session between the second device and the voicemail server.

8. A method comprising:

receiving, by a computing device and from a first device, a request to communicate with a second device;

responsive to determining, by the computing device, that a user of the second device is leaving a voicemail message for a user of the first device at the time the request is received;

transmitting, by the computing device and to the first device, a message that includes the voicemail message, wherein the voicemail message is playable by the first device as a ring-back tone;

receiving, by the computing device and from a voicemail server on which the voicemail message is being left, an indication that the first device retrieved the voicemail from the voicemail server; and

responsive to determining, by the computing device and based on the indication, that the first device has retrieved the voicemail message, initiating, by the computing device, a communication session between the first device and the second device.

9. A computing device comprising:

a processor;

a transceiver; and

a memory configured to store instructions that, when executed by the processor, cause the processor to;

receive, via the transceiver and from a first device, a request to connect with a second device;

responsive to determining, by the computing device, that a user of the second device is leaving a voicemail message for a user of the first device at the time the request is received;

facilitate retrieval of the voicemail message by the first device from a voicemail server on which the voicemail message is being left by at least initiating a communication session between the first device and a voicemail server, wherein the user of the second device has not completed leaving the voicemail message such that the voicemail message available at the voicemail server is a partial voicemail message;

receive, via the transceiver and from the voicemail server, an indication that the first device retrieved the partial voicemail message from the voicemail server; and

responsive to determining, based on the indication, that the first device has retrieved the partial voicemail message, facilitate initiation of a communication session between the first device and the second device.

10. The computing device of claim 9, wherein the instructions further cause the processor to:

receive, via the transceiver and from the second device, a request for a connection to the first device;

initiate an attempt to establish a communication session between the second device and the first device; and

responsive to determining that the attempt failed, initiate a communication session between the second device and the voicemail server.

11. The computing device of claim 9, wherein the instructions further cause the processor to:

receive an indication from the second device that the second device is to remain in a hold state until the first device has retrieved the partial voicemail message.

12. The computing device of claim 9, wherein the instructions further cause the processor to initiate the communication session between the first device and the voicemail server prior to determining that the user of the second device is no longer leaving the voicemail message.

13. The computing device of claim 9, wherein the instructions further cause the processor to:

send, via the transceiver and to the first device, a communication request to connect the first device to the second device; and

responsive to receiving, and from the second device, an indication to accept the communication request, send, via the transceiver and to the voicemail server, a command to delete the voicemail message.

14. The computing device of claim 9, wherein the instructions further cause the computing device to send, via the transceiver and to the first device, a message including the voicemail message, wherein the voicemail message is playable by the first device as a ring-back tone.

15. The computing device of claim 9, wherein the instructions further cause the processor to:

receive, via the transceiver, a request from the second device to connect with the first device;

responsive to determining that a timeout period has elapsed, initiate a communication session between the second device and the voicemail server, wherein the request to connect with the second device is received from the first device during the communication session between the second device and the voicemail server; and

responsive to receiving, from the first device, the request to connect with the second device, terminate the communication session between the second device and the voicemail server.