System and methods for credit dispute processing, resolution, and reporting

  • US 9,406,085 B1
  • Filed: 03/14/2013
  • Issued: 08/02/2016
  • Est. Priority Date: 03/14/2013
  • Status: Active Grant
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First Claim
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1. A credit dispute resolution computer system comprising:

  • a credit dispute resolution computing system comprising;

    one or more computer processors; and

    a tangible storage device storing credit dispute resolution software configured for execution by the one or more computer processors; and

    a user computing device configured to execute user device software allowing the user to provide information that is transmitted to the credit dispute resolution computing system and to receive and render information from the dispute resolution computing system;

    wherein the credit dispute resolution computing system is configured to;

    receive a credit dispute request from a user via the user computing device, the credit dispute request indicating at least a first creditor and received on a particular date;

    transmit at least a portion of the credit dispute request to one or more credit bureau computing systems;

    access historical data regarding a plurality of credit disputes with the first creditor submitted by a corresponding plurality of other users;

    determine, based on the historical data, a plurality of response times corresponding to the plurality of credit disputes with the first creditor, wherein each of the response times indicates respective time periods from the first creditor receiving the credit dispute until the first creditor responded to the credit dispute;

    calculate an average response time associated with the first creditor based on the determined plurality of response times;

    calculate a probability that the first creditor will respond to the credit dispute request within the calculated average response time;

    determine an elapsed time period as a difference between the particular date and a date the first creditor acknowledged receipt of the credit dispute request;

    generate user interface data configured for rendering on the user computing device in order to display;

    a plurality of visual indicators each associated with a corresponding one of a plurality of statuses associated with the credit dispute request, wherein the plurality of statuses include at least;

    credit dispute request received;

    credit dispute request sent to credit bureau;

    credit dispute request acknowledged by creditor; and

    creditor provides response to credit dispute request;

    a current status indicator positioned to identify a current status of the credit dispute request, wherein the current status is selected from one of the plurality of statuses;

    the calculated average response time associated with the first creditor;

    the calculated probability that the first creditor will respond to the credit dispute request within the calculated average response time;

    the determined elapsed time period;

    a regulatory response time period for the first creditor to respond to the credit dispute request; and

    a visual indication of whether the determined elapsed time period is larger than the calculated average response time;

    generate a first alert including an indication of the current status and a first selectable link which indicates an address of the credit dispute resolution system; and

    transmit, over a wireless communication channel, the first alert to the user computing device,wherein the first alert is configured to activate a software application of the user computing device to cause the indication of the current status to display on the user computing device and to enable connection via the first selectable link to the credit dispute resolution computing system over the wireless communication channel to request, receive, and render the user interface data on a display of the user computing device;

    wherein the user computing device is configured to;

    in response to selection of the first selectable link;

    request, based on the address, the user interface data from the credit dispute resolution computing system;

    receive the user interface data from the credit dispute resolution computing system; and

    render the user interface data on a display of the user computing device;

    wherein the credit dispute resolution computing system is further configured to;

    receive additional information associated with the credit dispute;

    determine whether the additional information indicates a change of status of the credit dispute request;

    in response to determining that the additional information indicates a change of status of the credit dispute request;

    determine an updated status of the credit dispute request that is different than the current status;

    update the user interface data so that the current status indicator is positioned to identify the determined updated status;

    generate a second alert including an indication of the determined updated status and a second selectable link which indicates the address of the credit dispute resolution system; and

    transmit, over the wireless communication channel, the second alert to the user computing device,wherein the second alert is configured to activate the software application of the user computing device to cause the indication of the determined updated status to display on the user computing device and to enable connection via the second selectable link to the credit dispute resolution computing system over the wireless communication channel to request, receive, and render the updated user interface data on the display of the user computing device; and

    wherein the user computing device is further configured to;

    in response to selection of the second selectable link;

    request, based on the address, the updated user interface data from the credit dispute resolution computing system;

    receive the updated user interface data from the credit dispute resolution computing system; and

    render the updated user interface data on a display of the user computing device.

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