Combining internal and external search results

• US 9,436,744 B2
• Filed: 05/08/2014
• Issued: 09/06/2016
• Est. Priority Date: 05/08/2014
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Duffy, Michael P., Liu, Xingxin, Vera, Roy, Hall, William C.
• Primary Examiner(s): Vu, Bai D.
• Application Number:
  US14/273,046
• Publication Number:
  US 20150324433A1
• Time in Patent Office: 852 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques

Abstract

A device may receive information that identifies a search query. The device may use the search query to cause a search of internal and external documents to be performed to identify internal and external search results. The device may cause the internal search results and the external search results to be presented for display. The internal search results may be presented for display to visually distinguish the internal search results from the external search results. The device may receive an indication that an external search result has been flagged for review, and may provide a notification that the external search result has been flagged for review. The device may determine that the external search result has been approved for presentation as an internal search result, and may store an indication that the external search result is to be identified as an internal search result for a future search.

Claims

1. A device, comprising:

one or more processors to;

receive information that comprises a search query;

cause a first search of internal documents to be performed, using the search query, to identify one or more internal search results;

cause a second search of external documents to be performed, using the search query, to identify one or more external search results;

cause the one or more internal search results and the one or more external search results to be presented for display,

the one or more internal search results being presented for display to visually distinguish the one or more internal search results from the one or more external search results;

receive a first indication indicating that an external search result, of the one or more external search results, has been flagged for review;

provide, based on receiving the first indication, a notification that the external search result has been flagged for review;

determine that the external search result has been approved for presentation as an internal search result based on providing the notification;

store a second indication indicating that the external search result is to be identified as an internal search result for a future search based on determining that the external search result has been approved for presentation as an internal search result;

cause a third search, that identifies the external search result, to be performed after storing the second indication; and

cause the external search result to be presented for display as the internal search result based on the third search and further based on storing the second indication.

2. The device of claim 1, where the one or more processors, when storing the second indication are to:

store a flagged search result identifier that identifies the external search result; and

where the one or more processors are further to;

receive a particular external search result after storing the flagged search result identifier;

compare a search result identifier, associated with the particular external search result, and the flagged search result identifier; and

selectively identify the particular external search result as the internal search result based on comparing the search result identifier and the flagged search result identifier,

the particular external search result being identified as the internal search result when the search result identifier and the flagged search result identifier match, and

the particular external search result not being identified as the internal search result when the search result identifier and the flagged search result identifier do not match.

3. The device of claim 1, where the one or more processors are further to:

receive a third indication indicating an interaction with the external search result based on causing the one or more internal search results and the one or more external search result to be presented for display;

provide an external document, linked to the external search result, based on receiving the third indication;

provide an input mechanism for flagging the external search result based on receiving the third indication; and

receive a fourth indication indicating an interaction with the input mechanism for flagging the external search result;

where the one or more processors, when receiving the fourth indication, are to;

receive the fourth indication based on receiving the third indication.

4. The device of claim 1, where the one or more processors are further to:

provide an input mechanism for approving the external search result for presentation as the internal search result based on receiving the first indication;

receive a third indication indicating an interaction with the input mechanism; and

where the one or more processors, when determining that the external search result has been approved for presentation as the internal search result, are to;

determine that the external search result has been approved for presentation as the internal search result based on receiving the third indication.

5. The device of claim 1, where the one or more processors, when storing the second indication, are to:

store information associated with the external search result in an internal index used to identify the one or more internal search results.

6. The device of claim 1, where, when causing the one or more internal search results and the one or more external search results to be presented for display, the one or more processors are to:

cause the one or more internal search results to be presented for display in a first manner; and

cause the one or more external search results to be presented for display in a second manner that is different from the first manner; and

the one or more processors are further to;

receive, after the external search result has been approved for presentation in the first manner, a third indication indicating that the external search result has been rejected for presentation in the first manner; and

delete the second indication based on receiving the third indication.

7. The device of claim 6, where:

the internal search result is associated with information that is restricted to particular users,

the external search result is associated with information that is not restricted to the particular users, and

the external search result is presented for display differently than the internal search result.

8. A computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

receive information that identifies a search query;

cause a first search to be performed, using the search query, to identify one or more internal search results;

cause a second search to be performed, using the search query, to identify one or more external search results,

the second search being separate from the first search;

cause the one or more internal search results and the one or more external search results to be presented for display,

the one or more internal search results being presented for display in a first manner, and

the one or more external search results being provided for display in a second manner that is different from the first manner;

receive a first indication indicating that an external search result, of the one or more external search results, has been flagged for review;

provide, based on receiving the first indication, a notification that the external search result has been flagged for review;

determine whether the external search result has been approved or rejected for presentation as an internal search result based on providing the notification;

selectively store a second indication indicating that the external search result is to be presented as an internal search result based on determining whether the external search result has been approved or rejected,

the second indication being stored when the external search result has been approved, and

the second indication not being stored when the external search result has been rejected;

cause a third search, that identifies the external search result, to be performed after storing the second indication; and

cause the external search result to be presented for display as the internal search result based on the third search and further based on storing the second indication.

9. The computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to selectively store the second indication, cause the one or more processors to:

store an internal flag indicator;

store a flagged search result identifier that identifies the external search result;

store a third indication indicating a relationship between the internal flag indicator and the flagged search result identifier; and

where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to;

receive a particular external search result after storing the internal flag indicator, the flagged search result identifier, and the third indication;

compare a search result identifier, associated with the particular external search result, and the flagged search result identifier;

identify the particular external search result as the internal search result based on comparing the search result identifier and the flagged search result identifier, and further based on storing the third indication; and

cause the particular external search result to be presented for display in the first manner based on identifying the particular external search result as the internal search result.

10. The computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

selectively store a third indication indicating that the external search result is not to be presented as the internal search result based on determining whether the external search result has been approved or rejected,

the third indication not being stored when the external search result has been approved, and

the third indication being stored when the external search result has been rejected.

11. The computer-readable medium of claim 10, where the one or more instructions, that cause the one or more processors to selectively store the third indication, cause the one or more processors to:

store an external flag indicator;

store a flagged search result identifier that identifies the external search result;

store a fourth indication indicating a relationship between the external flag indicator and the flagged search result identifier; and

where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to;

receive a particular external search result after storing the external flag indicator, the flagged search result identifier, and the fourth indication;

compare a search result identifier, associated with the particular external search result, and the flagged search result identifier;

identify the particular external search result as the external search result based on comparing the search result identifier and the flagged search result identifier, and further based on storing the fourth indication; and

cause the particular external search result to be presented for display in the second manner based on identifying the particular external search result as the external search result.

12. The computer-readable medium of claim 10, where the one or more instructions, that cause the one or more processors to selectively store the third indication, cause the one or more processors to:

store an external flag indicator;

store a flagged search result identifier that identifies the external search result;

store a fourth indication indicating a relationship between the external flag indicator and the flagged search result identifier; and

where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to;

receive a particular external search result after storing the external flag indicator, the flagged search result identifier, and the fourth indication;

compare a search result identifier, associated with the particular external search result, and the flagged search result identifier;

identify the particular external search result as the external search result based on comparing the search result identifier and the flagged search result identifier, and further based on storing the fourth indication; and

prevent the particular external search result from being presented for display based on identifying the particular external search result as the external search result.

13. The computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to selectively store the second indication cause the one or more processors to:

store a third indication indicating that the external search result is to be presented as the internal search result;

receive, after storing the third indication, a fourth indication indicating that the external search result has been rejected for presentation as the internal search result; and

delete the third indication based on receiving the fourth indication.

14. The computer-readable medium of claim 8, where particular information associated with the external search results undergoes a change, and the change to the particular information includes at least one of:

editing a title associated with the external search result,

assigning one or more categories associated with the external search result, or

marking the external search result as recommended content.

15. A method, comprising:

receiving, by a device, information that identifies a search query;

causing, by the device, a first search to be performed, using the search query, to identify one or more internal search results;

causing, by the device, a second search to be performed, using the search query, to identify one or more external search results;

causing, by the device, the one or more internal search results to be presented for displayed in a first manner;

causing, by the device, the one or more external search results to be presented for displayed in a second manner that is different from the first manner;

receiving, by the device, a first indication indicating that an external search result, of the one or more external search results, has been flagged for review;

providing, by the device and based on receiving the first indication, a notification that the external search result has been flagged for review;

determining, by the device, that the external search result has been approved for presentation in the first manner based on providing the notification;

storing, by the device, a second indication indicating that the external search result has been approved for presentation in the first manner based on determining that the external search result has been approved for presentation in the first manner;

causing, by the device, a third search, that identifies the external search result, to be performed after storing the second indication; and

causing, by the device, the external search result to be presented for display in the first manner based on the third search and further based on storing the second indication.

16. The method of claim 15, where causing the third search to be performed further comprises:

receiving, after storing the second indication, information that identifies the search query or a related search query; and

causing the third search to be performed using the search query or the related search query,

where causing the external search result to be presented for display in the first manner comprises;

identifying the external search result for presentation in the first manner based on storing the second indication; and

causing the external search result to be presented for display in the first manner based on identifying the external search result for presentation in the first manner.

17. The method of claim 15, further comprising:

storing a flagged search result identifier, that identifies the external search result, based on determining that the external search result has been approved for presentation in the first manner;

receiving a particular external search result after storing the flagged search result identifier;

determining that a search result identifier, associated with the particular external search result, and the flagged search result identifier match;

identifying the particular external search result for presentation in the first manner based on determining that the search result identifier and the flagged search result identifier match; and

causing the particular external search result to be presented for display in the first manner based on identifying the particular external search result for presentation in the first manner.

18. The method of claim 15, further comprising:

storing a flagged search result identifier, that identifies the external search result, based on determining that the external search result has been approved for presentation in the first manner;

receiving a particular external search result after storing the flagged search result identifier;

determining that a search result identifier, associated with the particular external search result, and the flagged search result identifier do not match;

identifying the particular external search result for presentation in the second manner based on determining that the search result identifier and the flagged search result identifier do not match; and

causing the particular external search result to be presented for display in the second manner based on identifying the particular external search result for presentation in the second manner.

19. The method of claim 15, further comprising:

receiving, after storing the second indication a third indication indicating that the external search result has been rejected for presentation in the first manner; and

deleting the second indication based on receiving the third indication.

20. The method of claim 15, where storing the second indication comprises:

storing information associated with the external search result in an internal index used to identify the one or more internal search results.