Ordering of conversations based on monitored recipient user interaction with corresponding electronic messages

• US 9,454,747 B2
• Filed: 10/11/2006
• Issued: 09/27/2016
• Est. Priority Date: 10/11/2005
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: AOL Inc. (Apollo Global Management, Inc.)
• Inventors: Schultz, David, Longe, Michael R., Renner, W. Karl
• Primary Examiner(s): TRAPANESE, WILLIAM C
• Application Number:
  US12/089,852
• Publication Number:
  US 20090138828A1
• Time in Patent Office: 3,639 Days
• Field of Search: 715/753
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and computer-implemented method includes presenting a user interface having a visual representation for each of multiple ongoing conversations involving a recipient user identity who is associated with each of the conversations. Message activity of the recipient user identity with respect to one or more of the multiple ongoing conversations is monitored and activity level associated with at least one incoming message for a recipient user identity is identified based upon the monitored message activity. The monitored message activity includes the recipient user identity'"'"'s interaction with a conversation associated with the incoming message. A relative hierarchy for the ongoing conversations is determined based on the activity level associated with the at least one incoming message, and the user interface is arranged such that a conversation associated with an incoming message having a relatively high activity level is positioned to reflect hierarchical prominence in comparison to another conversation associated with an incoming message having a relatively low activity level.

Claims

1. A computer-implemented method comprising the following operations performed with at least one processor:

presenting a user interface having a visual representation for each of multiple ongoing conversations involving a recipient user identity who is associated with each of the conversations;

monitoring message activity of the recipient user identity with respect to one or more of the multiple ongoing conversations based on interaction of the recipient user identity with one or more incoming messages;

identifying an activity level associated with each of the ongoing conversations for the recipient user identity based upon the monitored message activity, wherein identifying the activity level comprises determining if at least one unviewed incoming message is associated with a conversation most recently viewed by the recipient user identity;

determining a relative hierarchy for the ongoing conversations based on the activity level associated therewith;

queuing a lesser active incoming message upon reaching a predetermined number of incoming messages; and

dynamically reordering, in response to an incoming or outgoing message, the ongoing conversations displayed in the user interface based on the relative hierarchy, such that a conversation having a relatively high activity level is positioned to reflect hierarchical prominence in comparison to another conversation having a relatively low activity level.

2. The computer-implemented method of claim 1, wherein the at least one incoming message is associated with recipient user identity interaction with the conversation and the conversation is displayed in the user interface.

3. The computer-implemented method of claim 1, wherein the at least one incoming message is associated with a most recently viewed conversation for the recipient user identity.

4. The computer-implemented method of claim 1, wherein the at least one incoming message is associated with the message most recently sent by the recipient user identity.

5. The computer-implemented method of claim 1, wherein identifying the recipient user identity activity level further comprises determining if a most active incoming message of the one or more incoming messages is associated with an outgoing message most recently sent by the recipient user identity.

6. The computer-implemented method of claim 1, wherein identifying the recipient user identity activity level further comprises determining if a most active incoming message of the one or more incoming messages is a message most recently received for the recipient user identity.

7. The computer-implemented method of claim 1, wherein identifying the recipient user identity activity level comprises determining if a most active incoming message of the one or more incoming messages is associated with an outgoing message most recently sent by the recipient user identity.

8. The computer-implemented method of claim 7, wherein identifying the recipient user identity activity level further comprises determining if a most active incoming message of the one or more incoming messages is associated with a conversation most recently viewed by the recipient user identity.

9. The computer-implemented method of claim 7, wherein identifying the recipient user identity activity level further comprises determining if a most active incoming message of the one or more incoming messages is a most recently received message for the multiple ongoing conversations and the recipient user identity.

10. The computer-implemented method of claim 1, further comprising removing a lesser active conversation from the user interface upon reaching a predetermined number of conversations.

11. The computer-implemented method of claim 1, further comprising removing a lesser active conversation from the user interface upon reaching a predetermined amount of memory.

12. The computer-implemented method of claim 1, further comprising queuing a lesser active incoming message upon reaching a predetermined amount of memory.

13. The computer-implemented method of claim 1, wherein identifying the recipient user identity activity level comprises repeatedly evaluating incoming messages received by the recipient user according to a predetermined time interval.

14. The computer-implemented method of claim 13, wherein repeatedly evaluating incoming messages comprises evaluating queued messages that have not been viewed by the recipient user.

15. The computer-implemented method of claim 1, further comprising providing an indicator to the recipient user identity reflecting arrival of a most active incoming message.

16. The computer-implemented method of claim 1, further comprising queuing incoming messages associated with an active conversation until all previously received messages in the active conversation have been viewed by the recipient user identity.

17. The computer-implemented method of claim 1, wherein dynamically reordering, in response to an incoming or outgoing message, the ongoing conversations displayed in the user interface comprises reordering incoming messages periodically after a predetermined interval of elapsed time.

18. The computer-implemented method of claim 1, further comprising deemphasizing an incoming message within the user-interface relative to another incoming message based on a determination that the incoming message is less active than the other incoming message.

19. The computer-implemented method of claim 1, wherein dynamically reordering, in response to an incoming or outgoing message, the ongoing conversations displayed in the user interface comprises emphasizing an active incoming message with an indicator notifying the recipient user identity of an incoming message.

20. The computer-implemented method of claim 1, further comprising emphasizing an active incoming message within the user interface.

21. The computer-implemented method of claim 1, wherein identifying the recipient user identity activity level comprises determining whether a predetermined condition is satisfied based upon the monitored message activity.

22. The computer-implemented method of claim 21, further comprising queuing incoming messages until the predetermined condition is satisfied.

23. The computer-implemented method of claim 21, further comprising queuing incoming, lesser active messages until the predetermined condition is satisfied.

24. The computer-implemented method of claim 21, wherein the predetermined condition is satisfied when a predetermined time period has elapsed.

25. The computer-implemented method of claim 21, wherein the predetermined condition is satisfied when a subsequent, more active incoming message is received for the recipient user identity.

26. The computer-implemented method of claim 21, wherein the predetermined condition is satisfied when a predetermined amount of memory is available for managing incoming messages.

28. The computer-implemented method of claim 1, wherein the user interface is a list-driven user interface.

29. The computer-implemented method of claim 1, wherein the user interface is a list-driven user interface for a mobile client device.

30. The computer-implemented method of claim 29, wherein the mobile client device is a mobile telephone.

31. The computer-implemented method of claim 29, wherein the mobile client device is a personal digital assistant.

32. The computer-implemented method of claim 29, wherein the mobile client device is a personal computer.

33. The computer-implemented method of claim 1, wherein the user interface is a list-driven user interface for a desktop computer.

34. The computer-implemented method of claim 1, wherein the user interface is a pop-up windows interface for electronic messaging.

35. The computer-implemented method of claim 1, wherein the user interface is an instant messaging user interface.

36. The computer-implemented method of claim 1, wherein the user interface is a group chat conversation user interface.

37. The computer-implemented method of claim 1, wherein the user interface is an e-mail messaging user interface.

38. The computer-implemented method of claim 1, further comprising providing an indication to a sending user identity of an incoming message that the recipient user identity has not received notification of the incoming message.

39. The computer-implemented method of claim 1, further comprising providing an indication to a sending user identity of an incoming message that the recipient user identity has not viewed the incoming message.

40. The computer-implemented method of claim 1, wherein monitoring the activity level of the recipient user identity comprises monitoring activity of the recipient user identity within the user interface.

41. The computer-implemented method of claim 1, further comprising enabling the recipient user identity to respond to a most active incoming message of the one or more incoming messages by selecting a predetermined message from among a set of predetermined messages and delivering the predetermined message to a sending user identity of the most active incoming message.

42. The computer-implemented method of claim 1, wherein determining a relative hierarchy for the ongoing conversations based on the activity level associated therewith further comprises:

determining that an ongoing conversation associated with a most recently received message for the multiple ongoing conversations and the recipient user identity has a relatively low activity level if the most recently received message is not associated with the conversation most recently viewed by the recipient user identity.

27. The computer-implemented method of 21, wherein the predetermined condition is satisfied if the recipient user identity'"'"'s activity is active within the user interface for at least a predetermined amount of time.

43. A computer-implemented system, the system comprising:

a memory that stores instructions; and

at least one processor that executes the instructions to perform operations comprising;

presenting a user interface having a visual representation for each of multiple ongoing conversations involving a recipient user identity who is associated with each of the conversations;

monitoring message activity of the recipient user identity with respect to one or more of the multiple ongoing conversations based on interaction of the recipient user identity with one or more incoming messages;

identifying an activity level associated with at least one of the ongoing conversations for the recipient user identity based upon the monitored message activity, wherein identifying the activity level comprises determining if at least one unviewed incoming message is associated with a conversation most recently viewed by the recipient user identity;

determining a relative hierarchy for the ongoing conversations based on the activity level associated therewith;

queuing a lesser active incoming message upon reaching a predetermined number of incoming messages;

and

dynamically reordering, in response to an incoming or outgoing message, the ongoing conversations displayed in the user interface based on the relative hierarchy, such that a conversation having a relatively high activity level is positioned to reflect hierarchical prominence in comparison to another conversation having a relatively low activity level.

44. The computer-implemented system of claim 43, wherein the user interface is a list-defined user interface.

45. The computer-implemented system of claim 43, wherein the user interface is a pop-up windows user interface.

46. The computer-implemented system of claim 43, wherein the at least processor further executes the instructions to perform operations comprising:

determining that an ongoing conversation associated with a most recently received message for the multiple ongoing conversations and the recipient user identity has a relatively low activity level if the most recently received message is not associated with the conversation most recently viewed by the recipient user identity.

47. A non-transitory computer-readable medium storing computer-executable instructions that, when executed by at least one processor, cause the at least one processor to perform a method, the method comprising:

presenting a user interface having a visual representation for each of multiple ongoing conversations involving a recipient user identity who is associated with each of the conversations;

monitoring message activity of the recipient user identity with respect to one or more of the multiple ongoing conversations based on interaction of the recipient user identity with one or more incoming messages;

identifying an activity level associated with at least one of the ongoing conversations for the recipient user identity based upon the monitored message activity, wherein identifying the activity level comprises determining if at least one unviewed incoming message is associated with a conversation most recently viewed by the recipient user identity;

determining a relative hierarchy for the ongoing conversations based on the activity level associated therewith;

queuing a lesser active incoming message upon reaching a predetermined number of incoming messages; and

dynamically reordering, in response to an incoming or outgoing message, the ongoing conversations displayed in the user interface based on the relative hierarchy, such that a conversation having a relatively high activity level is positioned to reflect hierarchical prominence in comparison to another conversation having a relatively low activity level.

48. The non-transitory computer-readable medium of claim 47, wherein determining a relative hierarchy for the ongoing conversations based on the activity level associated therewith further comprises:

determining that an ongoing conversation associated with a most recently received message for the multiple ongoing conversations and the recipient user identity has a relatively low activity level if the most recently received message is not associated with the conversation most recently viewed by the recipient user identity.