Methods and systems for providing help via a mobile device

• US 9,485,616 B2
• Filed: 12/08/2014
• Issued: 11/01/2016
• Est. Priority Date: 12/11/2013
• Status: Active Grant

• Current Assignee: Jungotv LLC
• Original Assignee: Reunify
• Inventors: Adibi, Jafar, Jaiswal, Anuj Rattan, Ettelaie, Emil, Kwon, Namhee, Hadjishafiee, Mahdi, Hungund, Vivek Basalingappa, Kim, Samuel, Willett, Robert
• Primary Examiner(s): Cumming, William D
• Application Number:
  US14/563,156
• Publication Number:
  US 20150163627A1
• Time in Patent Office: 694 Days
• Field of Search: 455/412
• US Class Current: 1/1
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A system, method and computer program product for requesting help and providing feedback, including a user mobile device, a database, and a service provider device coupled over a communications network. The user mobile device includes a user application that contacts the database and transmits a location of the user mobile device, information regarding the mobile device user, and a service provider name the over the communications network. The database receives the transmitted information from the user mobile device over the communications network. The database, based on the information received from the user mobile device, transmits the location of the user mobile device, and the user information to the service provider device over the communications network. The service provider device includes a service provider application that receives the transmitted information from the database, and displays on the service provider device the user mobile device location, and the user information.

Claims

1. A computer implemented system for requesting help and providing feedback, the system comprising:

a user mobile device;

a database coupled to the user mobile device over a communications network;

a service provider device coupled to the user mobile device and the database over the communications network,

wherein the user mobile device includes a user application configured to contact the database and transmit a location of the user mobile device, information regarding the user of the user mobile device, and a name of the service provider over the communications network;

the database is configured to receive the transmitted information from the user mobile device over the communications network;

the database, based on the information received from the user mobile device, is configured to transmit the location of the user mobile device, and the user information to the service provider device over the communications network; and

the service provider device includes a service provider application configured to receive the transmitted information from the database, and display on the service provider device the user mobile device location, and the user information,

wherein the database is configured to determine that the user mobile device is in a specific location within an establishment of the service provider based on the information received from the user mobile device or entered by the user of the user mobile device via the user application,

the user of the user mobile device via the user application requests service from the service provider at the determined location of the user mobile device,

the user of the user mobile device via the user application sends feedback to the service provider regarding the requested service provided by the service provider, and

the feedback including a rating of the regarding the requested service provided by the service provider.

2. The system of claim 1, wherein the service provider is one of a commercial, residential, organization, corporation, and industrial company or entity.

3. The system of claim 1, wherein the system is configured to provide to the service provider analytics, including at least one of average quality of the provided service, predictions of the service provider is busy, which location of the service providers receives most user service requests, and ratings of the provided service.

4. A computer implemented method for requesting help and providing feedback, the method comprising:

running in a user mobile device a user application, and contacting with the user application a database, and transmitting a location of the user mobile device, information regarding the user of the user mobile device, and a name of the service provider over a communications network;

receiving with the database the transmitted information from the user mobile device over the communications network;

transmitting with the database, based on the information received from the user mobile device, the location of the user mobile device, and the user information to a service provider device over the communications network; and

including in the service provider device a service provider application, and receiving with the service provider application the transmitted information from the database, and displaying on the service provider device the user mobile device location, and the user information,

wherein the database is configured to determine that the user mobile device is in a specific location within an establishment of the service provider based on the information received from the user mobile device or entered by the user of the user mobile device via the user application,

the user of the user mobile device via the user application requests service from the service provider at the determined location of the user mobile device, and

the user of the user mobile device via the user application sends feedback to the service provider regarding the requested service provided by the service provider, and

the feedback includes a rating of the regarding the requested service provided by the service provider.

5. The method of claim 4, wherein the service provider is one of a commercial, residential, organization, corporation, and industrial company or entity.

6. The method of claim 4, wherein the system is configured to provide to the service provider analytics, including at least one of average quality of the provided service, predictions of the service provider is busy, which location of the service providers receives most user service requests, and ratings of the provided service.

7. A computer program product for a computer implemented system for requesting help and providing feedback, and including one or more computer readable instructions embedded on a non-transitory, tangible computer readable medium and configured to cause one or more computer processors to perform the steps of:

running in a user mobile device a user application, and contacting with the user application a database, and transmitting a location of the user mobile device, information regarding the user of the user mobile device, and a name of the service provider over a communications network;

receiving with the database the transmitted information from the user mobile device over the communications network;

transmitting with the database, based on the information received from the user mobile device, the location of the user mobile device, and the user information to a service provider device over the communications network; and

including in the service provider device a service provider application, and receiving with the service provider application the transmitted information from the database, and displaying on the service provider device the user mobile device location, and the user information,

wherein the database is configured to determine that the user mobile device is in a specific location within an establishment of the service provider based on the information received from the user mobile device or entered by the user of the user mobile device via the user application,

the user of the user mobile device via the user application requests service from the service provider at the determined location of the user mobile device,

the user of the user mobile device via the user application sends feedback to the service provider regarding the requested service provided by the service provider, and

the feedback includes a rating of the regarding the requested service provided by the service provider.

8. The computer program product of claim 7, wherein the service provider is one of a commercial, residential, organization, corporation, and industrial company or entity.

9. The computer program product of claim 7, wherein the system is configured to provide to the service provider analytics, including at least one of average quality of the provided service, predictions of the service provider is busy, which location of the service providers receives most user service requests, and ratings of the provided service.