Apparatus and method for providing product location information to customers in a store

• US 9,489,690 B1
• Filed: 07/07/2014
• Issued: 11/08/2016
• Est. Priority Date: 10/09/1999
• Status: Expired due to Fees

• Current Assignee: Innovaport LLC (f/k/a PatentBank LLC)
• Original Assignee: Innovaport LLC (f/k/a PatentBank LLC)
• Inventors: Pienkos, John T.
• Primary Examiner(s): Rudy, Andrew Joseph
• Application Number:
  US14/120,873
• Time in Patent Office: 855 Days
• Field of Search: 705/26.1, 705/26.9
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0639 Item locations
• CPC Class Codes: Y10S 707/948 Product or catalog
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

A system and method are disclosed for providing product location information within a store. The system comprises a first user interface fixed within the store and an inventory information unit coupled to the first user interface. The first user interface is configured to receive an input signal from a user related to the identity of a product within the store, to process the input signal and to provide a product inquiry signal in response to the input signal. The first user interface is further configured to receive a location information signal, and to provide an output signal in response to the location information signal. The inventory information unit comprises a database containing product location information and is configured to provide the location information signal to the first user interface after receiving the product inquiry signal from the first user interface.

Claims

1. A method of providing product location information within a store, the method comprising the steps of:

providing a plurality of devices including a mobile device, wherein the plurality of devices are in communication with one another, wherein at least one of the devices includes at least one user interface, and wherein at least one of the devices includes at least one information storage device including a database,

wherein the at least one information storage device includes both product location information and additional product-related information linking a product with an other product in a cross-referential manner;

receiving a product location inquiry regarding the product by way of the at least one user interface;

processing the product location inquiry at a signal processing device to determine a product location inquiry signal;

querying the at least one information storage device to obtain portions of the product location information and additional product-related information in response to the product location inquiry signal;

providing a product location information signal in response to the product location inquiry signal;

providing an output signal at an output device, the output signal being a response to the product location inquiry, wherein the output signal includes location information concerning the product and also provides at least one suggestion related to the other product.

2. The method of claim 1,

wherein the at least one user interface includes a mobile user interface and the mobile user interface is capable of determining a position of the mobile user interface within the store based upon a global positioning system (GPS) or other position-sensing capability.

3. The method of claim 2, wherein the at least one user interface provides information concerning one or more products that are being specially promoted or that are located close by the at least one user interface.

4. The method of claim 1, wherein the output device at which the output signal is provided is included by the at least one user interface.

5. The method of claim 4, wherein the output signal provides at least one further suggestion to a customer in accordance with one or more customer preferences.

6. The method of claim 4, wherein the output signal is based upon the product location information signal, wherein the at least one user interface provides further additional product-related information, and wherein the further additional product-related information includes at least one of:

sale or promotion information regarding a sale or promotion relating to the product;

a current stock of the product;

a price of the product;

a presence or absence of the product within the store;

a time at which the product should be available at the store if the product is currently absent from the store; and

an alternate way of obtaining the product if the product is currently absent from the store.

7. The method of claim 4, wherein the at least one user interface includes a printer associated therewith at which can be printed at least some information comprised by the product location information signal.

8. The method of claim 7, wherein either (a) the at least some information that can be printed includes a map, or (b) the method additionally includes receiving an additional inquiry that is other than a product location-type inquiry.

9. The method of claim 1, wherein the output signal provides at least one further suggestion to a customer in accordance with one or more customer preferences.

10. The method of claim 9, further comprising obtaining identification information concerning the customer at the at least one user interface, or receiving an installation subsidy from one or more product manufacturers in relation to one or more products of the one or more product manufacturers being advertised.

11. The method of claim 1, wherein either (a) the mobile device is able to provide at least some of the information to the at least one user interface, or (b) at least a first one of the at least one user interface is in wireless communication with either a central hub or at least a second one of the at least one user interface.

12. The method of claim 1, wherein the output signal including the location information is provided by way of the mobile device.

13. The method of claim 12, wherein a customer is provided with individualized treatment, or the additional product-related information also includes sale or promotion information regarding a sale or promotion relating to the product.

14. The method of claim 13, wherein the additional product-related information also includes further information regarding at least one of a current stock of the product;

a price of the product;

a presence or absence of the product within the store;

a time at which the product should be available at the store if the product is currently absent from the store; and

an alternate way of obtaining the product if the product is currently absent from the store.

15. The method of claim 13, further comprising calculating a difference between a number of product location inquiries concerning the product, and a further number concerning how many of the product have been sold.

16. The method of claim 1, further comprising either:

additionally sending a signal for receipt by either store management or at least one other device to result in a providing of a special service or information to a customer;

or determining a customer profile based upon product location inquiries received from the customer and providing at least one suggestion or information portion to the customer suited to the customer based upon the customer profile.

17. The method of claim 16, wherein at least one of the devices is substantially stationary, and the at least one of the devices that is substantially stationary includes a first of the devices that includes a first user interface of the at least one user interface, and wherein the first device receives information from the mobile device.

18. The method of claim 1, further comprising receiving an additional inquiry that is other than a product location-type inquiry, and wherein the processing includes performing voice recognition.

19. The method of claim 18, wherein the product and other product are similar in name or are similar with respect to some other characteristic.

20. The method of claim 19, wherein the product location inquiry and one or more other product location inquiries are processed to obtain customer preference information, or wherein the performing of voice recognition occurs subsequent to an imminent inquiry signal occurring.