Personal desktop router

• US 9,516,171 B2
• Filed: 05/08/2015
• Issued: 12/06/2016
• Est. Priority Date: 02/10/1997
• Status: Expired due to Fees

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Bondarenko, Oleg, Petrov, Andrei, Karpenko, Pavel, Volguin, Alexander, Neyman, Igor, Barskyy, Myhailo, Miloslavsky, Alec, Issayev, Valeriy, Smelik, Alex, Ostapchuk, Yuri, Livshits, Boris, Dadgar, Hamid
• Primary Examiner(s): Nguyen, Quynh
• Application Number:
  US14/708,122
• Publication Number:
  US 20150244870A1
• Time in Patent Office: 578 Days
• Field of Search: 379/220.01, 379/221.14, 379/234, 379/219
• US Class Current: 1/1
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/408 Customer-specific call routing plans
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/323 for the arrangements providing the connection (test connection, test call, call simulation)
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42127 Systems providing several special services or facilities from groups H04M3/42008 - H04M3/58
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Claims

1. A method for routing telephone calls at customer premises having a telephony switch, individual telephones connected to the telephony switch, and computer workstations including video display units (VDUs) connected on a local area network (LAN) also coupled to the telephony switch, wherein individual ones of the computer workstations are located proximate individual ones of the telephones, the method comprising:

receiving a telephone call at a telephony switch connected to individual telephones at the customer premises;

broadcasting identifying data for the telephone call to first and second computer workstations of the computer workstations, via the LAN;

determining a routing for the call at one of the first and second computer workstations by use of a client interface, and transmitting the routing determination to a client-server router via the LAN connection, wherein the determining the routing for the call is based on the broadcast identifying data and a routing rule associated with a user of the one of the first and second computer workstations; and

routing the telephone call to the one of the first and second computer workstations but not a second one of the first and second computer workstations by the client-server router according to the routing determination transmitted to the client-server router via the LAN connection.

2. The method of claim 1 wherein the client-server router executes on a processor coupled to the telephony switch.

3. The method of claim 1 further comprising:

accessing and editing the routing rule by the user.

4. The method of claim 1, wherein the client interface comprises a graphical user interface having icons indicating telephone calls received and choices of disposition of the telephone calls received.

5. The method of claim 1, wherein the routing rule is editable by the user.

6. The method of claim 1, wherein the broadcast identifying data comprises at least one of a caller identification associated with the telephone call, call data transmitted with the telephone call or retrieved from a server, a direct inward dialing number, or a number of rings.