Method and apparatus for providing contextual services

• US 9,525,752 B2
• Filed: 10/20/2011
• Issued: 12/20/2016
• Est. Priority Date: 10/22/2010
• Status: Active Grant

• Current Assignee: LiTL LLC (TRI Ventures, Inc.)
• Original Assignee: LiTL LLC (TRI Ventures, Inc.)
• Inventors: Pennington, Robert Sanford Havoc, Tang, Aaron, Chuang, John H., Bambacus, Chris, Eliason, Eben, Moody, Chris, Bilien, Johan
• Primary Examiner(s): Vetter, Daniel
• Application Number:
  US13/277,637
• Publication Number:
  US 20120271666A1
• Time in Patent Office: 1,888 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 1/1618 the display being foldable up to the back of the other housing with a single degree of freedom, e.g. by 360° rotation over the axis defined by the rear edge of the base enclosure
• CPC Class Codes: G06F 2209/5016 Session
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/44505 Configuring for program initiating, e.g. using registry, configuration files
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04L 67/303 Terminal profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70

Abstract

Provided are systems and methods for contextually providing services via a portable computer at a selected location. According to some embodiments, the systems and methods include processes for determining location-specific information about the selected location, determining status information about a user of the portable computer interface, and displaying an available service to the user on a display screen of the portable computer, the available service being selected based on the location-specific information and the status information, configuring a portable computer for transient use by a plurality of guests at a selected location.

Claims

1. A computer implemented method to configure a plurality of portable computers at a selected location for a plurality of transient users, the method comprising:

determining, by a computer system, location-specific information about the selected location, the location specific information including a location of each portable computer of the plurality of portable computers at the selected location;

determining, by a computer system, status information about a first transient user and a second transient user of at least one portable computer of the plurality of portable computers, wherein the first transient user and the second transient user are visitors at the selected location and the status information includes visitor information of the first transient user and the second transient user;

grouping, by a computer system, the plurality of portable computers into a hierarchy comprising a plurality of layers based on the location of each portable computer of the plurality of portable computers at the selected location, wherein the hierarchy defines a cascading configuration profile of respective configurations through the plurality of layers whereby subsequent layers override configuration settings from at least one preceding layer;

assigning, by a computer system, at least one configuration profile to each portable computer of the plurality of portable computers based on analyzing membership of each portable computer to one or more layers within the plurality of layers of the hierarchy and configuration settings for each of the one or more layers;

receiving, by a computer system, an update to the at least one configuration profile associated with the one or more layers of the hierarchy;

updating, by a computer system, the at least one configuration profile on each of the portable computers assigned to the one or more layers of the hierarchy;

identifying, by a computer system, a relationship between the first transient user and the second transient user based on the status information; and

displaying, by an interface of the at least one portable computer, digital content consistent with the at least one configuration profile assigned to the at least one portable computer, wherein the digital content includes an available service presented to the first transient user selected based on user activity of the second transient user on the at least one portable computer.

2. The method as claimed in claim 1, further comprising determining time-based information;

and

wherein the available service is selected based on the location-specific information, the status information and the time-based information.

3. The method as claimed in claim 2, wherein the selected location is a hotel;

and wherein the status information includes the first transient user'"'"'s status as a guest at the hotel.

4. The method as claimed in claim 3, wherein the location-specific information includes services offered at the hotel.

5. The method as claimed in claim 1, wherein the location-specific information includes at least one of weather information, news, and an event at the selected location.

6. The method as claimed in claim 1, further comprising:

accepting an input from the first transient user via the interface of the at least one portable computer to allow the first transient user to purchase the available service; and

updating a user profile of the first transient user to indicate purchase of the available service.

7. The method as claimed in claim 1, wherein the user activity on the second transient user includes purchase of the available service by the second transient user.

8. The method as claimed in claim 1, further comprising displaying the same available service on the display screen of each portable computer in at least one layer of the plurality of layers of the hierarchy.

9. The method as claimed in claim 1, wherein displaying includes selecting an available service responsive to at least one of the location-specific information, the facility-specific information, and the status information.

10. The method as claimed in claim 1, further comprising physically delivering services to a user associated location within the facility at least in part by determining the location of a portable computer of the plurality of portable computers based on the hierarchy of portable computers.

11. The method as claimed in claim 1, wherein the hierarchy includes a layer associated with the facility-specific information.

12. The method as claimed in claim 11, wherein the layer associated with the facility-specific information is defined by facility registration information.

13. The method as claimed in claim 1, further comprising managing the hierarchy at a given facility responsive to analyzing the membership within the plurality of layers associated with the hierarchy.

14. A computer system configured to contextually provide services to a plurality of transient users, the computer system comprising:

a plurality of portable computers located at a facility, each portable computer including a network connection, a display screen and a user interface configured to receive inputs from the plurality of transient users and to display digital content on the display screen;

computer storage separate from the plurality of portable computers and coupled to each of the plurality of portable computers via the respective network connection, the computer storage holding a plurality of configuration profiles;

a facility computer system coupled to the computer storage and to the plurality of portable computers, the facility computer system configured to;

provide facility-specific information to the plurality of portable computers;

group the plurality of portable computers into a hierarchy comprising a plurality of layers based on a location of each portable computer at the facility, wherein the hierarchy defines a cascading configuration profile of respective configurations through the plurality of layers whereby subsequent layers override configuration settings from at least one preceding layer;

assign at least one configuration profile from the plurality of configuration profiles to each portable computer based on analyzing membership of the respective portable computer to one or more layers within the plurality of layers of the hierarchy and configuration settings for each of the one or more layers;

receive an update to the at least one configuration profile associated with the one or more layers of the hierarchy;

update the at least one configuration profile on each of the portable computers assigned to the one or more layers of the hierarchy; and

identify a relationship between a first transient user and a second transient user of the plurality of transient users;

wherein each portable computer displays the digital content consistent with the assigned configuration profile associated with the respective portable computer; and

wherein the digital content displayed to the first transient user on the display screen of a first portable computer of the plurality of portable computers includes an available service selected based on the user activity of the second transient user on at least one portable computer of the plurality of portable computers.

15. The computer system as claimed in claim 14, wherein the first portable computer is configured to receive the location-specific information from the Internet via the network connection.

16. The computer system as claimed in claim 15, wherein the location-specific information includes at least one of weather information, news, and events within a predetermined distance from the specified location.

17. The computer system as claimed in claim 14, wherein available service is further selected based on at least one of a time and a date of access of the first portable computer by the first transient user.

18. The computer system as claimed in claim 14, wherein the facility-specific information includes an event at the facility.

19. The computer system as claimed in claim 14, wherein the facility is a hotel and wherein the available service is selected based on the first transient user'"'"'s status as a guest at the hotel.

20. The computer system as claimed in claim 14, wherein the digital content displayed on the display screen of a second portable computer includes the same available service displayed on the display screen of the first portable computer.

21. The computer system as claimed in claim 14, wherein the digital content displayed on the screen includes selecting an available service responsive to at least one of the location-specific information, the facility-specific information, and the status information of at least one of the plurality of transient users.

22. The computer system as claimed in claim 14, further comprising a delivery component configured to deliver an available service to a user associated location within the facility at least in part by determining the location of the first portable computer based on the hierarchy of portable computers.

23. The computer system as claimed in claim 14, wherein the hierarchy includes a layer associated with the facility-specific information.

24. The computer system as claimed in claim 23, wherein the layer associated with the facility-specific information is defined by facility registration information.

25. The computer system as claimed in claim 14, further comprising a system to manage the hierarchy at a given facility responsive to analyzing the membership within the plurality of layers associated with the hierarchy.

26. A computer system to configure a plurality of portable computers located at a facility, the computer system comprising:

computer storage separate from the plurality of portable computers and coupled to each of the plurality of portable computers, the computer storage holding a plurality of configuration profiles;

a facility computer system coupled to the computer storage and to the plurality of portable computers, the facility computer system configured to;

identify location-specific information including a location of each portable computer of the plurality of portable computers at the facility;

group the plurality of portable computers into a hierarchy composed of a plurality of layers based on the location of each portable computer at the facility, wherein the hierarchy defines a cascading configuration profile of respective configurations through the plurality of layers whereby subsequent layers override configuration settings from at least one preceding layer;

assign at least one configuration profile from the plurality of configuration profiles to each portable computer based on analyzing the membership of the respective portable computer to one or more layers within the hierarchy and configuration settings for each of the one or more layers;

receive an update to the at least one configuration profile associated with the one or more layers of the hierarchy;

update the at least one configuration profile on each of the portable computers assigned to the one or more layers of the hierarchy; and

provide digital content to the plurality of portable computers;

wherein each portable computer includes a display screen and is configured to receive the digital content from the facility computer system and present the digital content via the respective display consistent with the at least one configuration profile assigned to the respective portable computer.