Systems and methods for gathering and processing user feedback

• US 9,612,848 B2
• Filed: 06/20/2008
• Issued: 04/04/2017
• Est. Priority Date: 06/25/2007
• Status: Active Grant

• Current Assignee: OutSystems S.A.
• Original Assignee: OutSystems S.A.
• Inventors: Alves, Carlos Manuel Gregrio, da Veiga, Gonalo Bruno Alberto, Tavares, Paulo Jos Ferro, Ferro, Lcio Emanuel Represas, de Ferreira Teles, Nuno Filipe Campante Cervalho, Rosado, Paulo Alexandre Grilo, de Sousa Coutinho, Rodrigo Leal de Faria
• Primary Examiner(s): Zhen, Wei
• Assistant Examiner(s): HUDA, MOHAMMED NURUL
• Application Number:
  US12/143,423
• Publication Number:
  US 20080320445A1
• Time in Patent Office: 3,210 Days
• Field of Search: 717110
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system for enabling submission of user feedback includes an extension to an application that is configured for execution on a computing system. The extension is for operation with the application and may be invoked during execution of the application in order to submit user feedback on a feature of the application substantially contemporaneously with a presentation of the feature to the user during execution of the application. The extension may visually identify a location of the feature on a user'"'"'s screen and display on the user'"'"'s screen textual input, received from the user, concerning the feature.

Claims

1. A system for enabling submission of user feedback, the system comprising:

an extension to an application that is configured for execution on a computing system, the extension for operation with the application and configured for invocation during execution of the application by a user selection of the extension in order to submit user feedback on a feature of the application substantially contemporaneously with a presentation of the feature to the user during execution of the application, the user feedback being directed towards improving the feature of the application, and the extension operable to visually identify a location of the feature on a user'"'"'s screen and to display on the user'"'"'s screen textual input, received from the user providing the user feedback, concerning the feature, wherein the extension is further configured to capture contents of the user'"'"'s screen at the time the user feedback is submitted; and

an application tool configured to replicate the contents of the user'"'"'s screen, wherein the application tool is further configured to reply to the user feedback.

2. A method for gathering user feedback, the method comprising:

executing an application on a computing system;

presenting to a user, during execution of the application, a feature of the application;

invoking an extension to the application during execution of the application and upon receiving a user selection of the extension;

using the extension to submit user feedback on the feature of the application substantially contemporaneously with the presentation of the feature to the user during execution of the application, the user feedback being directed towards improving the feature of the application,

wherein the extension, in use, visually identifies a location of the feature on a user'"'"'s screen and displays on the user'"'"'s screen textual input, received from the user providing the user feedback, concerning the feature; and

replying to the user feedback.