System and method of presenting caller identification information at a voice over internet protocol communication device

• US 9,628,615 B2
• Filed: 04/01/2013
• Issued: 04/18/2017
• Est. Priority Date: 08/29/2005
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bangor, Aaron W., Brandt, Jeffrey L., Reynolds, Douglas F.
• Primary Examiner(s): Phan, Tri H
• Application Number:
  US13/854,562
• Publication Number:
  US 20130215883A1
• Time in Patent Office: 1,478 Days
• Field of Search: 370352-357, 370389, 370392, 370400-401, 379 45, 379 8819, 37914201, 37914206, 3792661
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/42034 Calling party identification service
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method includes receiving a call from communication device associated with a caller. The call is directed to a second communication device associated with a callee. The method includes determining whether a caller profile associated with the caller is available. The method includes searching at least two networks in response to determining that the caller profile is not available. The method includes creating the caller profile based on the search of the at least two networks and populating a caller identification portal with at least one of a plurality identification characteristics included in the caller profile.

Claims

1. A method comprising:

receiving a call from a communication device associated with a caller, wherein the call is directed to a second communication device associated with a callee;

determining whether a caller profile associated with the caller is available;

in response to determining that the caller profile is not available, searching at least two networks, wherein the at least two networks are searched using a name of the caller, an identifier of the communication device, or both, and wherein the at least two networks include an Internet Protocol network, a local area network, a peer-to-peer network, or a combination thereof;

creating the caller profile based on the search of the at least two networks, wherein the caller profile includes a plurality of identification characteristics associated with the caller; and

populating a caller identification portal with an identification characteristic of the plurality of identification characteristics, wherein the caller identification portal includes a full mode button and a partial mode button, wherein the caller identification portal is populated based on a selection of the full mode button or the partial mode button, wherein the caller identification portal is populated with the plurality of identification characteristics included in the caller profile when the full mode button is selected, wherein the caller identification portal is populated with a subset of the plurality of identification characteristics when the partial mode button is selected, wherein the subset comprises a particular identification characteristic of the plurality of identification characteristics wherein the full mode button is not displayed in response to the selection of the full mode button, and wherein the partial mode button is not displayed in response to the selection of the partial mode button.

2. The method of claim 1, further comprising transmitting the caller identification portal to the second communication device.

3. The method of claim 2, further comprising transferring the call to the second communication device.

4. The method of claim 1, wherein the caller identification portal is populated with an image associated with the caller when the partial mode button is selected.

5. The method of claim 1, wherein the plurality of identification characteristics further includes a call history from the caller.

6. The method of claim 5, wherein the call history includes calls from multiple telephone numbers associated with the caller.

7. The method of claim 1, further comprising:

searching a particular network to determine whether additional information associated with the caller is available in response to determining that the caller profile is available; and

when the additional information is available, updating the caller profile to include the additional information.

8. The method of claim 1, wherein the plurality of identification characteristics further includes a caller name, a caller work telephone number, a caller wireless telephone number, a caller facsimile number, a caller home telephone number, a caller work address, a caller home address, a caller universal resource locator, a caller work email address, a caller personal email address, a time, a date, a caller time zone, a caller summary information window, a call history of calls from the caller, a call history of calls to the caller, a list of upcoming meetings with the caller, an audio clip, a video clip, a photograph, or a combination thereof.

9. An apparatus comprising:

a processor;

a computer-readable medium accessible to the processor; and

a caller identification application embedded within the computer-readable medium, the caller identification application comprising instructions that, when executed by the processor, cause the processor to perform operations comprising;

receiving a call from a communication device associated with a caller, wherein the call is directed to a second communication device associated with a callee;

determining whether a caller profile associated with the caller is available;

in response to determining that the caller profile is not available, searching at least two networks, wherein the at least two networks are searched using a name of the caller, an identifier of the communication device, or both, and wherein the at least two networks include an Internet Protocol network, a local area network, a peer-to-peer network, or a combination thereof;

creating the caller profile based on the search of the at least two networks, wherein the caller profile includes a plurality of identification characteristics associated with the caller; and

populating a caller identification portal with an identification characteristic of the plurality of identification characteristics, wherein the caller identification portal includes a full mode button and a partial mode button, wherein the caller identification portal is populated with the plurality of identification characteristics included in the caller profile when the full mode button is selected, wherein the caller identification portal is populated with a subset of the plurality of identification characteristics when the partial mode button is selected, and wherein the subset comprises a particular identification characteristic of the plurality of identification characteristics, wherein the full mode button is not displayed in response to the selection of the full mode button, and wherein the partial mode button is not displayed in response to the selection of the partial mode button.

10. The apparatus of claim 9, wherein the operations further comprise transmitting the caller identification portal to the second communication device.

11. The apparatus of claim 10, wherein the operations further comprise transferring the call to the second communication device.

12. The apparatus of claim 9, wherein the caller identification portal is populated with an image associated with the caller when the partial mode button is selected.

13. The apparatus of claim 9, wherein the plurality of identification characteristics further includes a call history from the caller.

14. The apparatus of claim 13, wherein the call history includes calls from multiple telephone numbers associated with the caller.

15. The apparatus of claim 9, wherein the operations further comprise:

searching a particular network to determine whether additional information associated with the caller is available in response to determining that the caller profile is available; and

updating the caller profile to include the additional information in response to a determination that the additional information is available.

16. The apparatus of claim 9, wherein the plurality of identification characteristics further includes a caller name, a caller work telephone number, a caller cellular telephone number, a caller facsimile number, a caller home telephone number, a caller work address, a caller home address, a caller universal resource locator, a caller work email address, a caller personal email address, a time, a date, a caller time zone, a caller summary information window, a call history of calls from the caller, a call history of calls to the caller, a list of upcoming meetings with the caller, an audio clip, a video clip, a photograph, or a combination thereof.

17. A computer-readable storage device comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:

receiving a call from a communication device associated with a caller, wherein the call is directed to a second communication device associated with a callee;

determining whether a caller profile associated with the caller is available;

in response to determining that the caller profile is not available, searching at least two networks, wherein the at least two networks are searched using a name of the caller, an identifier of the communication device, or both, and wherein the at least two networks include an Internet Protocol network, a local area network, a peer-to-peer network, or a combination thereof;

creating the caller profile based on the search of the at least two networks, wherein the caller profile includes a plurality of identification characteristics associated with the caller; and

populating a caller identification portal with an identification characteristic of the plurality identification characteristics, wherein the caller identification portal includes a full mode button and a partial mode button, wherein the caller identification portal is populated with the plurality of identification characteristics included in the caller profile when the full mode button is selected, wherein the caller identification portal is populated with a subset of the plurality of identification characteristics when the partial mode button is selected, and wherein the subset comprises a particular identification characteristic of the plurality of identification characteristics, wherein the full mode button is not displayed in response to the selection of the full mode button, and wherein the partial mode button is not displayed in response to the selection of the partial mode button.

18. The computer-readable storage device of claim 17, wherein the operations further comprise:

transmitting the caller identification portal to the second communication device; and

transferring the call to the second communication device.

19. The computer-readable storage device of claim 17, wherein the caller identification portal is populated with an image associated with the caller when the partial mode button is selected.

20. The computer-readable storage device of claim 17, wherein the subset is configurable.