Assistance on the go

• US 9,639,843 B1
• Filed: 12/04/2015
• Issued: 05/02/2017
• Est. Priority Date: 08/19/2009
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Kozlowski, Tara Cavallaro, Briggs, Ryan M., Iqbal, Imran
• Primary Examiner(s): Tarcza, Thomas
• Assistant Examiner(s): BERNS, MICHAEL ANDREW
• Application Number:
  US14/959,402
• Time in Patent Office: 515 Days
• CPC Class Codes: G06F 3/04817 using icons graphical or visual programming using iconic symbols G06F8/34
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 20/388 using mutual authentication without cards, e.g. challenge-response
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07F 7/0833 Card having specific functional components
• CPC Class Codes: G07F 7/1008 Active credit-cards provided with means to personalise their use, e.g. with PIN-introduction/comparison system
• CPC Class Codes: G08G 1/0967 Systems involving transmission of highway information, e.g. weather, speed limits transmission of navigation instructions to the vehicle G08G1/0968
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/44 : for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/70 : Services for machine-to-machine communication [M2M] or machine type communication [MTC]
• CPC Class Codes: H04W 84/12 : WLAN [Wireless Local Area Networks]

Abstract

A mobile computerized apparatus for use with a roadside assistance program to assist in identifying a service provider, such as a tow truck, is disclosed. The apparatus transmits relevant information to a remote server. The server in turn provides information about a plurality of service providers available to service the vehicle.

Claims

1. An apparatus, comprising:

a communications interface with an onboard diagnostics system of a first vehicle;

a display device;

a mobile device processor for executing computer-executable instructions;

a memory storing computer-executable instructions that when executed by the processor cause the apparatus to perform steps comprising;

after occurrence of a roadside event to the first vehicle, receiving input at the apparatus related to an electronic membership card;

retrieving, from a data store, membership information associated with the first vehicle;

updating, by the apparatus, the electronic membership card with the membership information from the data store;

displaying, by the apparatus, the electronic membership card on the display device having a proximity to the first vehicle;

receiving, through the communications interface, a vehicle diagnostic code from the first vehicle; and

selecting a roadside assistance service based on at least the vehicle diagnostic code when the membership information obtained from the electronic membership card is indicative that roadside assistance services are available to the first vehicle.

2. The apparatus of claim 1, further comprising:

a wireless component configured to receive the membership information from a remote server; and

the memory storing computer-executable instructions that when executed by the mobile device processor cause the apparatus to perform steps further comprising;

after the occurrence of the roadside event, displaying, by the apparatus, at least one roadside assistance services available to the first vehicle; and

selecting the selected service of the at least one roadside assistance services.

3. The apparatus of claim 1, wherein the roadside event comprises a vehicular crash with a second vehicle, the apparatus further comprising:

a wireless component configured to transmit insurance information from the electronic membership card, wherein the transmitted insurance information is received at a second apparatus corresponding to the second vehicle.

4. The apparatus of claim 1, the apparatus further comprising a first data store, the memory storing computer-executable instructions that when executed by the mobile device processor cause the apparatus to perform:

retrieving, from a first data store a first portion of the membership information and from a second data store a second portion of the membership information, associated with the first vehicle, wherein the first data store is located at the apparatus and the second data store is externally located to the apparatus and wherein the first portion of the membership information includes an identifier that uniquely identifies a roadside assistance program;

dynamically updating, by the apparatus, the electronic membership card with the second portion of the membership information from the second data store; and

displaying, by the apparatus, the electronic membership card with the first and second portions of the membership information.

5. The apparatus of claim 4, wherein the second portion of the membership information includes an offering to a user at the first vehicle in conjunction with a third party, wherein the third party does not provide the roadside assistance services.

6. The apparatus of claim 5, wherein the memory further cause the apparatus to perform:

generating an icon within the electronic membership card for representing the offering.

7. The apparatus of claim 4, wherein the second portion of the membership information includes a change for a user in the roadside assistance program.

8. The apparatus of claim 4, wherein the memory further cause the apparatus to perform:

when the second portion of the membership information changes, modifying a list of roadside assistance services available to the first vehicle.

9. The apparatus of claim 1, wherein the electronic membership card further includes an indication of a membership level for a user in a roadside assistance program.

10. A method comprising:

after occurrence of a roadside event to a vehicle, receiving input at an apparatus related to an electronic membership card;

retrieving, from a data store, membership information associated with the vehicle;

dynamically updating, by the apparatus, the electronic membership card with the membership information from the data store;

displaying, by the apparatus, the electronic membership card at the vehicle;

receiving, through a communications interface, a vehicle diagnostic code from the vehicle;

extracting the membership information from the electronic membership card to obtain extracted data; and

selecting a roadside assistance service based on at least the vehicle diagnostic code when the extracted data is indicative that roadside assistance services are available to the vehicle.

11. The method of claim 10 further comprising:

after the occurrence of the roadside event, displaying, by the apparatus, at least one roadside assistance services available to the vehicle; and

selecting the selected service of the at least one roadside assistance services.

12. The method of claim 10, wherein the roadside event comprises a vehicular crash with a second vehicle, the method further comprising:

transmitting insurance information from the electronic membership card to the second vehicle.

13. The method of claim 10 further comprising:

retrieving, from a first data store a first portion of the membership information and from a second data store a second portion of the membership information, associated with the vehicle, wherein the first data store is located at the apparatus and the second data store is externally located to the apparatus and wherein the first portion of the membership information includes an identifier that uniquely identifies the roadside assistance program;

dynamically updating, by the apparatus, the electronic membership card with the second portion of the membership information from the second data store; and

displaying, by the apparatus, the electronic membership card with the first and second portions of the membership information.

14. The method of claim 13 further comprising:

generating an icon within the electronic membership card for representing an offering to a user at the vehicle, wherein the offering is in conjunction with a third party and wherein the third party does not provide the roadside assistance services.

15. A non-transitory computer-readable medium storing computer-executable instructions that, when executed by a processor, cause an apparatus to perform:

after occurrence of a roadside event to a first vehicle, receiving input at the apparatus related to an electronic membership card;

retrieving, from a data store, membership information associated with the first vehicle;

updating, by the apparatus, the electronic membership card with the membership information from the data store;

displaying, by the apparatus, the electronic membership card on a display having a proximity to the first vehicle;

receiving, through a communications interface, a vehicle diagnostic code from the first vehicle; and

selecting a roadside assistance service based on at least the vehicle diagnostic code when the membership information obtained from the electronic membership card is indicative that roadside assistance services are available to the first vehicle.

16. The non-transitory computer-readable medium of claim 15, the computer-readable medium storing computer-executable instructions that, when executed by a processor, further cause the apparatus to perform:

after the occurrence of the roadside event, displaying, by the apparatus, at least one roadside assistance services available to the first vehicle; and

selecting the selected service of the at least one roadside assistance services.

17. The non-transitory computer-readable medium of claim 15, the computer-readable medium storing computer-executable instructions that, when executed by a processor, further cause the apparatus to perform:

retrieving, from a first data store a first portion of the membership information and from a second data store a second portion of the membership information, associated with the first vehicle, wherein the first data store is located at the apparatus and the second data store is externally located to the apparatus and wherein the first portion of the membership information includes an identifier that uniquely identifies a roadside assistance program;

dynamically updating, by the apparatus, the electronic membership card with the second portion of the membership information from the second data store; and

displaying, by the apparatus, the electronic membership card with the first and second portions of the membership information.

18. The non-transitory computer-readable medium of claim 17, the computer-readable medium storing computer-executable instructions that, when executed by a processor, further cause the apparatus to perform:

when the second portion of the membership information changes, modifying a list of roadside assistance services available to the first vehicle.

19. The non-transitory computer-readable medium of claim 17, the computer-readable medium storing computer-executable instructions that, when executed by a processor, further cause the apparatus to perform:

generating an icon within the electronic membership card for representing an offering to a user at the first vehicle, wherein the offering is in conjunction with a third party and wherein the third party does not provide the roadside assistance services.

20. The non-transitory computer-readable medium of claim 15, the computer-readable medium storing computer-executable instructions that, when executed by a processor, further cause the apparatus to perform:

transmitting insurance information from the electronic membership card to a second vehicle, wherein the roadside event comprises a vehicular crash with the second vehicle.