System and method for storing a skeleton representation of an application in a computerized organization

• US 9,641,643 B2
• Filed: 08/09/2011
• Issued: 05/02/2017
• Est. Priority Date: 08/09/2010
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: ServiceNow Incorporated
• Inventors: Mohaban, Shai, Rosh, Haviv, Benado, Yarin, Cohen, Yuval
• Primary Examiner(s): Yen, Syling
• Application Number:
  US13/816,133
• Publication Number:
  US 20130325899A1
• Time in Patent Office: 2,093 Days
• Field of Search: 707791, 707802, 707999101-999102, 345765, 709310, 718100
• CPC Class Codes: G06F 16/13 File access structures, e.g. distributed indices arrangements of input from, or output to, record carriers G06F3/06
• CPC Class Codes: G06F 16/148 File search processing
• CPC Class Codes: G06F 16/17 Details of further file system functions
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06F 8/20 Software design
• CPC Class Codes: G06F 9/4806 Task transfer initiation or dispatching
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context

Abstract

A computerized method for storing a representation of at least one application in a computerized organization, the method comprising determining a structure of at least one application in a computerized organization; and using a processor for generating, and storing, a skeleton characterization of the structure of the application including storing information, characterizing at least one applicative component identified, that is considered stable over time and not storing information, characterizing at least one applicative component identified, that is considered unstable over time.

Claims

1. A computerized method for storing a representation of at least one application in a computerized organization, the method comprising:

using a processor for determining, during an initial discovery, a structure of at least one application that provides at least one service in a computerized organization, wherein the structure includes tiers of configuration items, each tier having a plurality of configuration items of a same type;

using a processor for generating a skeleton of the structure of the at least one application, wherein the skeleton includes information characterizing in each tier only configuration items determined to be of a stable type that remain part of the application for time duration greater than a threshold period and characterizing application flows between the tiers; and

storing the skeleton to provide skeleton-based information for the processor to perform an expedited re-discovery of the structure faster than the initial discovery.

2. The method according to claim 1 further comprising:

using said skeleton to frequently update the structure; and

using the structure as updated to perform at least one computerized organization maintenance operation on at least one application.

3. A method according to claim 2 wherein said at least one computerized organization maintenance operation includes a plurality of computerized organization maintenance operations and wherein impact management is used to achieve computerized scheduling of the plurality of computerized organization maintenance operations.

4. The method according to claim 3 wherein said using comprises:

using the skeleton of at least one application in order to generate an impact tree for said application; and

using said impact tree to perform said impact management.

5. The method according to claim 4 further comprising:

using the skeleton for repeatedly updating the actual application structure; and

regenerating the impact tree whenever there is a change in the state of at least one element represented in the impact tree.

6. The method according to claim 1 wherein said at least one application includes a plurality of applications and wherein said method also comprises

generating a data structure storing information regarding respective structures of the plurality of applications,

and wherein said information regarding respective structures of the plurality of applications includes, for at least one individual application, only a skeleton of the structure of the individual application.

7. The method according to claim 1 wherein said determining comprises:

receiving at least one entry point including an identification of a virtual location on a computer network; and

for each entry point,

determining a configuration item that processes data arriving through that entry point;

identifying at least some communicating entry points through which a first configuration item communicates with additional configuration items; and

for each of said at least some communicating entry points, determining at least one configuration item that processes data arriving through that communicating entry point.

8. The method according to claim 7 further comprising:

using said skeleton to update the structure; and

using the structure as updated to perform at least one computerized organization maintenance operation on at least one application.

9. A method according to claim 8 wherein said at least one computerized organization maintenance operation includes a plurality of computerized organization maintenance operations and wherein impact management is used to achieve computerized scheduling of the plurality of computerized organization maintenance operations.

10. The method according to claim 9 further comprising:

using the skeleton of at least one application in order to generate an impact tree for said application; and

using said impact tree to perform said impact management.

11. The method according to claim 10 further comprising:

using the skeleton for repeatedly updating the actual application structure; and

regenerating the impact tree whenever there is a change in the state of at least one element represented in the impact tree.

12. The method according to claim 7 wherein said at least one application includes a plurality of applications and wherein said method also comprises

generating a knowledge base storing information regarding respective structures of the plurality of applications,

and wherein said information regarding respective structures of the plurality of applications includes, for at least one individual application, only a skeleton of the structure of the individual application.

13. The method according to claim 1 wherein said re-discovery generates a representation of an updated structure of the application.

14. The method according to claim 13 wherein said re-discovery includes comparing at least one characteristic of the updated structure to the skeleton and determining whether the skeleton is no longer up-to-date, and, if the skeleton is no longer up-to-date, triggering a repeat of said determining, applied to at least a portion of the application.

15. The method according to claim 13 wherein said re-discovery further includes identifying a portion of the skeleton that is no longer up-to-date, and triggering a repeat of said determining, applied only to a portion of the application corresponding to the portion of the skeleton that is no longer up-to-date.

16. A method according to claim 1 and also comprising using a structure generated using said skeleton to prioritize calls to a computerized organization maintenance facility including using said structure to identify applications whose components are down, establishing priorities between said applications and sequencing repair of components that are down, depending on said priorities.

17. The method according to claim 1 and also comprising using a structure generated using said skeleton to prioritize calls to a computerized organization maintenance facility including using said structure to identify applications having components that are down, establishing priorities between said applications and temporarily replacing at least some components that are down with other applicative components, depending on said priorities.

18. A method according to claim 1 and also comprising using a structure generated using said skeleton to schedule non-emergency maintenance including using said structure to identify maintenance-affected applications whose components are expected to be non-operational during said maintenance and scheduling the non-emergency maintenance at selected hours depending on the importance of the maintenance-affected applications.

19. The method according to claim 1 and also comprising using a structure generated using said skeleton to identify maintenance-affected applications having components that are expected to be non-operational during routine maintenance and compensating the maintenance-affected applications by temporarily replacing the components that are expected to be non-operational during routine maintenance.

20. A method according to claim 1 wherein the processor deems as stable a cluster of configuration items having an expected lifetime greater than the threshold period and deems as unstable some or all members of the cluster which are expected to change during the expected lifetime of the cluster.

21. The method according to claim 20 wherein said rediscovery excludes determination of:

type and version of each cluster member.

22. The method according to claim 1 further comprising computerized checking of compliance with at least one skeleton-based policy.

23. A method according to claim 1 and also comprising computerized enforcement of at least one skeleton-based policy.

24. A method according to claim 22 wherein said skeleton-based policy is associated with a tier in the skeleton and not with any individual node in an application topology instance defined within the tier.

25. A method according to claim 23 wherein said skeleton-based policy is associated with a tier in the skeleton and not with any individual node in an application topology instance defined within the tier.

26. A method according to claim 22 wherein said at least one skeleton-based policy comprises at least one of:

an affinity policy, a network policy, a storage policy, a virtualization policy, a security policy, and a QoS policy.

27. A method according to claim 23 wherein said at least one skeleton-based policy comprises at least one of:

an affinity policy, a network policy, a storage policy, a virtualization policy, a security policy, and a QoS policy.

28. The method according to claim 1 wherein said skeleton-based information includes at least one of:

information characterizing at least one cluster including instances, information characterizing type of instances in the cluster, information indicating which pattern was used to identify at least one instance in the cluster, and information identifying credentials of at least one instance in the cluster.

29. A computerized system for storing a representation of at least one application in a computerized organization, the system comprising:

a processor for determining, during an initial discovery, a structure of at least one application that provides at least one service in a computerized organization, wherein the structure includes tiers of configuration items, each tier having a plurality of configuration items of a same type;

the processor including;

a skeleton generator for generating a skeleton of the structure of the at least one application characterizing in each tier only configuration items determined to be of a stable type that remain part of the application for time duration greater than a threshold period and characterizing application flows between the tiers; and

for storing the skeleton to provide skeleton-based information for the processor to perform an expedited re-discovery of the structure faster than the initial discovery.

30. A computer program product, comprising a non-transitory computer readable medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed by a processor to implement the steps of:

determining, during an initial discovery, a structure of at least one application that provides at least one service in a computerized organization, wherein the structure includes tiers of configuration items, each tier having a plurality of configuration items of a same type; and

generating a skeleton of the structure of the at least one application, wherein the skeleton includes information characterizing in each tier only configuration items determined to be of a stable type that remain part of the application for time duration greater than a threshold period and characterizing application flows between the tiers; and

storing the skeleton to provide skeleton-based information for the processor to perform an expedited re-discovery of the structure faster than the initial discovery.