Methods and apparatus for providing expanded telecommunications service

• US 9,647,978 B2
• Filed: 03/24/2016
• Issued: 05/09/2017
• Est. Priority Date: 04/01/1999
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: Kirchhoff, Leland W., Trandal, David S., Kelley, Colin, Brahm, David J., Smith, Robert F., Hofstatter, David Frank, Dolan, Robert A.
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US15/080,225
• Publication Number:
  US 20160301653A1
• Time in Patent Office: 411 Days
• Field of Search: None
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1079 of unsolicited session attempts, e.g. SPIT
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/5232 Call distribution algorithms
• CPC Class Codes: H04M 3/543 Call deflection
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Claims

1. A system, comprising:

at least one networked computing device comprising hardware;

a network interface;

non-transitory memory that stores instructions that when executed by the at least networked one computing device cause the system to perform operations comprising;

enable instances of a software application to be downloaded over at least one data network to, and installed on a first plurality of computing devices associated with a same user,

wherein the downloaded software application instances reside behind a firewall of at least a portion of the first plurality of computing devices;

receive a software application instance initiated presence communication over at least one data network from a plurality of the first plurality of computing devices associated with the user on which an instance of the software application is installed;

store in non-transitory computer memory an online state indication for each of the first plurality of computing devices associated with the user from which the software application instance initiated presence communication is received; and

for each of the first plurality of computing devices associated with the user and associated with an online state indication, enable, at least in part, an incoming call notification to be synchronously displayed by a user interface of the installed instance of the software application,

wherein the user interface of the installed instance of the software application further provides a control enabling a user to block a call associated with the incoming call notification.

2. The system as defined in claim 1, wherein the first plurality of computing devices comprises a mobile phone and a laptop computer, wherein the incoming call notification comprises at least one of a phone address associated with a calling party or a name associated with the calling party, and wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising synchronize contact record changes for each of the first plurality of computing devices associated with the user on which the software application is installed.

3. The system as defined in claim 1, wherein the first plurality of computing devices comprises a mobile phone.

4. The system as defined in claim 1, wherein the at least one data network comprises the Internet.

5. The system as defined in claim 1, wherein an incoming call associated with the incoming call notification comprises a Public Switched Telephone Network (PSTN) call.

6. The system as defined in claim 1, wherein an incoming call associated with the incoming call notification comprises a Voice over Internet Protocol (VoIP) call.

7. The system as defined in claim 1, wherein the incoming call notification comprises a phone address associated with a calling party.

8. The system as defined in claim 1, wherein the incoming call notification comprises a name accessed from a contact data store associated with the installed instance of the software application.

9. The system as defined in claim 1, wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising:

in response to a change to a contact record associated with an installed instance of the software application on a computing device of the first plurality of computing devices, synchronize the contact record change for each of the first plurality of computing devices associated with the user on which the software application is installed.

10. The system as defined in claim 1, wherein answering of an incoming call associated with the call notification is inhibited if the block call control is selected by the user.

22. The system as defined in claim 1, wherein the network interface comprises a data network interface.

23. The system as defined in claim 1, wherein the network interface comprises a data network interface and the data network interface provides remote communication with each of the first plurality of computing devices on which the software application is installed.

24. The system as defined in claim 1, wherein the incoming call associated with the incoming call notification originates from a calling device with an associated identifier and wherein the identifier is used, at least in part, to block a subsequent call from the caller.

25. The system as defined in claim 1, wherein the incoming call associated with the incoming call notification originates from a calling device with an associated identifier and wherein the identifier comprises a phone address.

26. The system as defined in claim 1, wherein the incoming call associated with the incoming call notification is blocked before being answered.

11. A system, comprising:

at least one networked computing device comprising hardware;

a network interface;

non-transitory memory that stores instructions that when executed by the at least networked one computing device cause the system to perform operations comprising;

receive a call management software application instance initiated presence communication over a data network from each of a first plurality of online computing devices associated with a same user for which an instance of a call management software application is installed, wherein one or more instances of the installed call management software application is behind a firewall;

store in non-transitory computer memory an online state indication for each of the first plurality of computing devices associated with the user from which the receipt of the call management software application instance initiated presence communication is received; and

for each of the first plurality of computing devices associated with the user and associated with an online state indication, enable, at least in part, an incoming call notification to be synchronously displayed by a user interface of the installed instance of the call management software application,

wherein the user interface of the installed instance of the call management software application further provides a control enabling a user to block a call associated with the incoming call notification.

12. The system as defined in claim 11, wherein a computing device of the first plurality of online computing devices comprises a mobile phone.

13. The system as defined in claim 11, wherein the data network comprises the Internet.

14. The system as defined in claim 11, wherein an incoming call associated with the incoming call notification comprises a Voice over Internet Protocol (VoIP) call.

15. The system as defined in claim 11, wherein the incoming call notification comprises a phone address associated with a calling party.

16. The system as defined in claim 11, wherein the incoming call notification comprises a name accessed from a contact data store associated with the installed call management software application on a computing device of the first plurality of computing devices.

17. The system as defined in claim 11, wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising:

in response to a change to a contact record associated with an installed call management software application on a computing device of the first plurality of computing devices, synchronize the contact record change for each of the first plurality of computing devices associated with the user on which the call management software application is installed.

18. The system as defined in claim 11, wherein answering of an incoming call associated with the call notification is inhibited if the block call control is selected by the user.

27. The system as defined in claim 11, wherein the first plurality of computing devices comprises a mobile phone and a laptop computer, wherein the incoming call notification comprises at least one of a phone address associated with a calling party or a name associated with the calling party, and wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising synchronize contact record changes for the mobile phone and the laptop.

28. The system as defined in claim 11, wherein the incoming call associated with the incoming call notification comprises a Public Switched Telephone Network (PSTN) call.

29. The system as defined in claim 11, wherein the network interface comprises a data network interface.

30. The system as defined in claim 11, wherein the network interface comprises a data network interface and the data network interface provides remote communication with each of the first plurality of computing devices on which the call management software application is installed.

31. The system as defined in claim 11, wherein the incoming call associated with the incoming call notification originates from a calling device with an associated identifier and wherein the identifier is used, at least in part, to block a subsequent call from the caller.

32. The system as defined in claim 11, wherein the incoming call associated with the incoming call notification originates from a calling device with an associated identifier and wherein the identifier comprises a phone address.

33. The system as defined in claim 11, wherein an incoming call associated with the incoming call notification is blocked before being answered.

19. A system, comprising:

at least one networked computing device comprising hardware;

a network interface;

non-transitory memory that stores instructions that when executed by the at least networked one computing device cause the system to perform operations comprising;

enable instances of a software application to be downloaded over at least one data network to, and installed on a first plurality of computing devices associated with a same user,

wherein the downloaded software application instances reside behind a firewall of at least a portion of the first plurality of computing devices;

receive a software application instance initiated presence communication over at least one data network a plurality of the first plurality of computing devices associated with the user on which an instance of the software application instance is installed;

store in non-transitory computer memory an online state indication for each of the first plurality of computing devices associated with the user from which the software application instance initiated presence communication is received; and

for each of the first plurality of computing devices associated with the user and associated with an online state indication, enable, at least in part, an incoming call notification to be synchronously displayed by a user interface of the installed instance of the software application.

20. The system as defined in claim 19, wherein the incoming call notification comprises a name accessed from a contact data store associated with the installed instance of the software application on a computing device of the first plurality of computing devices.

21. The system as defined in claim 19, wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising:

in response to a change to a contact record associated with an installed instance of the software application on a computing device of the first plurality of computing devices, synchronize the contact record change for each of the first plurality of computing devices associated with the user on which the software application is installed.

34. The system as defined in claim 19, wherein the first plurality of computing devices comprises a mobile phone and a laptop computer, wherein the incoming call notification comprises at least one of a phone address associated with a calling party or a name associated with the calling party, and wherein the instructions, when executed by the at least networked one computing device cause the system to perform operations further comprising synchronize contact record changes for the mobile phone and the laptop computer associated with the user on which the software application is installed.

35. The system as defined in claim 19, wherein the first plurality of computing devices comprises a mobile phone.

36. The system as defined in claim 19, wherein the at least one data network comprises the Internet.

37. The system as defined in claim 19, wherein an incoming call associated with the incoming call notification comprises a Public Switched Telephone Network (PSTN) call.

38. The system as defined in claim 19, wherein the incoming call associated with the incoming call notification comprises a Voice over Internet Protocol (VoIP) call.

39. The system as defined in claim 19, wherein the incoming call notification comprises a phone address associated with a calling party.

40. The system as defined in claim 19, wherein the network interface comprises a data network interface.

41. The system as defined in claim 19, wherein the network interface comprises a data network interface and the data network interface enables remote communication with each of the first plurality of computing devices on which the software application is installed.

42. The system as defined in claim 19, wherein an incoming call associated with the incoming call notification originates from a calling device with an associated identifier.

43. The system as defined in claim 19, wherein an incoming call associated with the incoming call notification originates from a calling device with an associated identifier and wherein the identifier comprises a phone address.