Automated service management

• US 9,665,992 B2
• Filed: 09/16/2016
• Issued: 05/30/2017
• Est. Priority Date: 11/21/2014
• Status: Active Grant

• Current Assignee: Daedalus Blue LLC
• Original Assignee: International Business Machines Corporation
• Inventors: King, Brett G., Akselrod, Ben Z., Di Loreto, Anthony, McDuff, Steve, Robeson, Kyle
• Primary Examiner(s): FREJD, RUSSELL WARREN
• Application Number:
  US15/267,240
• Publication Number:
  US 20170004461A1
• Time in Patent Office: 256 Days
• Field of Search: None
• CPC Class Codes: G05D 1/0088 characterized by the autonomous decision making process, e.g. artificial intelligence, predefined behaviours using knowledge based models G06N5/00
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: G07C 5/00 Registering or indicating the working of vehicles
• CPC Class Codes: G07C 5/006 Indicating maintenance
• CPC Class Codes: G07C 5/085 using electronic data carriers
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks

Abstract

A computer-implemented method for automated service management includes identifying a period of time to perform a service on a transporter, wherein the transporter is one of: a vehicle, an aircraft, a watercraft, or a rail based transportation. A first location within a vicinity of the transporter is identified, wherein the vicinity is based at least in part on a known location of the transporter. The transporter is instructed to relocate to the first location and responsive to the computer determining the service of the transporter is complete, the transporter is instructed to relocate to the known location.

Claims

1. A method for automated service management, the method comprising:

identifying, by one or more processors, a first location within a vicinity of a transporter to perform a service on the transporter, wherein the vicinity is based at least in part on a known location of the transporter, and wherein the transporter is one of;

a vehicle, an aircraft, a watercraft, or a rail based transportation;

identifying, by one or more processors, one or more travel conditions between the first location and the known location of the transporter, wherein the travel conditions include at least a delay due to traffic between the first location and the known location;

assigning, by one or more processors, a weight to each of the one or more identified travel conditions;

responsive to determining a sum of each weight of the identified one or more travel conditions does not exceed a threshold, determining, by one or more processors, to instruct the transporter to relocate to the first location;

instructing, by one or more processors, the transporter to relocate to the first location; and

responsive to determining the service of the transporter is complete, instructing, by one or more processors, the transporter to relocate to the known location.

2. The method of claim 1, further comprising:

receiving, by one or more processors, operational information associated with the transporter;

identifying, by one or more processors, the transporter based at least in part on the received operational information; and

determining, by one or more processors, servicing of the transporter is required based at least in part on the received operational information.

3. The method of claim 1, further comprising:

determining, by one or more processors, if manual approval is required to instruct the transporter to relocate to the first location; and

responsive to determining manual approval is required, sending, by one or more processors, a request for approval of the service on the transporter to a user associated with the transporter.

4. The method of claim 3, further comprising:

sending, by one or more processors, a notification to the user associated with transporter that service was completed on the transporter; and

sending, by one or more processors, a payment for the service completed on the transporter.

5. The method of claim 1, wherein the transporter is one of:

an autonomous transporter or a drone transporter.

6. The method of claim 1, wherein identifying a first location within a vicinity of the transporter comprises:

identifying, by one or more processors, a period of time to perform the service on the transporter;

determining, by one or more processors, there are two or more locations within the vicinity of the transporter; and

determining, by one or more processors, the first location out of the two or more locations can perform the service in the identified period of time.

7. The method of claim 1, wherein the travel conditions further include weather conditions between the first location and the known location and a number of detours between the first location and the known location.

8. A computer program product for automated service management, the computer program product comprising:

one or more computer readable tangible storage media and program instructions stored on at least one of the one or more storage media, the program instructions comprising;

program instructions to identify a first location within a vicinity of a transporter to perform a service on the transporter, wherein the vicinity is based at least in part on a known location of the transporter, and wherein the transporter is one of;

a vehicle, an aircraft, a watercraft, or a rail based transportation;

program instructions to identify one or more travel conditions between the first location and the known location of the transporter, wherein the travel conditions include at least a delay due to traffic between the first location and the known location;

program instructions to assign a weight to each of the one or more identified travel conditions;

program instructions to, responsive to determining a sum of each weight of the identified one or more travel conditions does not exceed a threshold, determine to instruct the transporter to relocate to the first location;

program instructions to instruct the transporter to relocate to the first location; and

responsive to determining the service of the transporter is complete, program instructions to instruct the transporter to relocate to the known location.

9. The computer program product of claim 8, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

receive operational information associated with the transporter;

identify the transporter based at least in part on the received operational information; and

determine servicing of the transporter is required based at least in part on the received operational information.

10. The computer program product of claim 8, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

determine if manual approval is required to instruct the transporter to relocate to the first location; and

responsive to determining manual approval is required, send a request for approval of the service on the transporter to a user associated with the transporter.

11. The computer program product of claim 10, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

send a notification to the user associated with transporter that the service was completed on the transporter; and

send a payment for the service completed on the transporter.

12. The computer program product of claim 8, wherein the transporter is one of:

an autonomous transporter or a drone transporter.

13. The computer program product of claim 8, wherein identifying a first location within a vicinity of the transporter comprises, program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

identify a period of time to perform the service on the transporter;

determine there are two or more locations within the vicinity of the transporter; and

determine the first location out of the two or more locations can perform the service in the identified period of time.

14. The computer program product of claim 8, wherein the travel conditions further include weather conditions between the first location and the known location and a number of detours between the first location and the known location.

15. A computer system for automated service management, the computer system comprising:

one or more computer processors;

one or more computer readable storage media; and

program instructions stored on the computer readable storage media for execution by at least one of the one or more computer processors, the program instructions comprising;

program instructions to identify a first location within a vicinity of a transporter to perform a service on the transporter, wherein the vicinity is based at least in part on a known location of the transporter, and wherein the transporter is one of;

a vehicle, an aircraft, a watercraft, or a rail based transportation;

program instructions to identify one or more travel conditions between the first location and the known location of the transporter, wherein the travel conditions include at least a delay due to traffic between the first location and the known location;

program instructions to assign a weight to each of the one or more identified travel conditions;

program instructions to, responsive to determining a sum of each weight of the identified one or more travel conditions does not exceed a threshold, determine to instruct the transporter to relocate to the first location;

program instructions to instruct the transporter to relocate to the first location; and

responsive to determining the service of the transporter is complete, program instructions to instruct the transporter to relocate to the known location.

16. The computer system of claim 15, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

receive operational information associated with the transporter;

identify the transporter based at least in part on the received operational information; and

determine servicing of the transporter is required based at least in part on the received operational information.

17. The computer system of claim 15, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

determine if manual approval is required to instruct the transporter to relocate to the first location; and

responsive to determining manual approval is required, send a request for approval of the service on the transporter to a user associated with the transporter.

18. The computer system of claim 17, further comprising program instructions, stored on the one or more computer readable storage media, which when executed by a processor, cause the processor to:

send a notification to the user associated with transporter that the service was completed on the transporter; and

send a payment for the service completed on the transporter.

19. The computer system of claim 15, wherein the transporter is one of:

an autonomous transporter or a drone transporter.

20. The computer system of claim 15, wherein the travel conditions further include weather conditions between the first location and the known location and a number of detours between the first location and the known location.