Methods and systems for providing recommendations to vehicle users to handle alerts associated with the vehicle and a bidding market place for handling alerts/service of the vehicle

  • US 9,697,503 B1
  • Filed: 02/09/2014
  • Issued: 07/04/2017
  • Est. Priority Date: 04/22/2011
  • Status: Active Grant
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First Claim
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1. A method, comprising,establishing, by a server, a connection with a vehicle over a wireless network;

  • associating, by the server, the vehicle to a user account of an online service, a vehicle type for the vehicle being identified in the user account;

    receiving, by the server, vehicle data for vehicle status information, the vehicle status information being for one or more vehicle systems of the vehicle;

    accessing, by the server, one or more databases that include diagnostics data for the vehicle type and crowd sourced data for the vehicle type, the crowd sourced data includes comments received from one or more users of vehicles of the vehicle type that relate to the vehicle status information of one or more vehicle systems of the vehicle, the server is configured to process the comments to identify a condition derived from the comments and reasoned from description in the comments of substantially similar circumstances associated with a condition of the vehicle;

    automatically processing, by the server, the vehicle data that is received against the diagnostics data and the crowd sourced data, the processing is configured to select an alert from among a plurality of possible alerts, the comments of the crowd sourced data used to produce a confidence level for selecting the alert, the alert selected for the condition of a vehicle system of the one or more vehicle systems of the vehicle; and

    sending, by the server, a notification of the alert to the user account, the notification includes a recommended solution for handling the alert, wherein the method is executed by a processor.

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