Methods and systems for call processing

• US 9,706,029 B1
• Filed: 08/15/2016
• Issued: 07/11/2017
• Est. Priority Date: 11/01/2001
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: Kirchhoff, Leland W., Trandal, David S.
• Primary Examiner(s): Nguyen, Quynh
• Application Number:
  US15/236,729
• Time in Patent Office: 330 Days
• Field of Search: 37914201, 37914202, 37914206, 37921001
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/27457 Management thereof, e.g. manual editing of data
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13152 Callback
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

The present invention is related to telecommunications, and in particular, to methods and systems for processing call signaling data. In an embodiment, a call processing system receives a first message from a switch while the switch is processing a call for a calling party, wherein the first message is initiated at least partly in response to a firing of a call event trigger configured within a switch. The first message includes call signaling information, including the calling party'"'"'s phone number. The calling party'"'"'s phone number is stored in the call processing system. A communication channel is established over a network between the call processing system and a computer associated with the called party. A message is transmitted to the networked computer, the message including the calling party'"'"'s phone number, wherein the calling party'"'"'s phone number is intended to be displayed on the networked computer associated with the called party.

Claims

1. A computer storage system comprising a non-transitory storage device, said computer storage system having stored thereon executable program instructions that direct a computer system to perform operations comprising:

assign a unique phone number to a user, wherein the unique phone number is not a wireless phone number of the user and the unique phone number is not a wireline phone number of the user;

enable access to a user contact data store that comprises contact records editable by the user via a user interface of at least one Internet-connected computing device of the user,

wherein at least a portion of the editable contact records are configured to be used in call presentations to the user on respective calls from callers corresponding to respective editable call records subsequent to creation of the respective editable call records;

receive a call directed to the unique phone number, the call including call related information, the call related information including at least an identifier associated with a calling party;

provide decryption key access to the Internet-connected computing device of the user that enables the decryption of at least a portion of the call related information that is encrypted, including at least the identifier associated with a calling party, on the Internet-connected computing device of the user;

access the user contact data store;

use the decrypted identifier associated with the calling party to retrieve a contact record from the user contact data store; and

present the call, directed to the unique phone number, to the user on the Internet-connected computing device of the user, wherein the call presentation includes at least a portion of the retrieved contact record editable by the user.

2. The system as defined in claim 1, wherein the identifier associated with the calling party is a phone number or an account number.

3. The system as defined in claim 1, wherein at least a portion of the received call related information is stored in association with a call event in a call log of the user.

4. The system as defined in claim 1, wherein the executable program instructions further direct the computer system to:

provide, via the user interface of the Internet-connected computing device of the user, an originate call control in association with at least one contact record of the user contact data store.

5. The system as defined in claim 1, wherein the retrieved contact record includes two or more of:

a city associated with the calling party, a state associated with the calling party, a name associated with the calling party, a type of calling device associated with the call, a locator corresponding to a web page associated with the calling party, an email address associated with the calling party, a SIP address associated with the calling party, a wireless phone number associated with the calling party, a street address associated with the calling party.

6. The system as defined in claim 1, that further direct the computer system to:

transmit over a network a message during the call, the message including at least a portion of the retrieved contact record, wherein the message is transmitted as a short message service message or email message to the user.

7. The system as defined in claim 1, wherein the executable program instructions further direct the computer system to:

cause at least a portion of the call related information to be stored in the user contact data store.

8. The system as defined in claim 1, wherein at least a portion of contact information of the retrieved contact record is editable by the user via a Web browser.

9. The system as defined in claim 1, wherein the computer system further comprises an Internet Protocol interface to one or more public switched telephone networks.

10. The system as defined in claim 1, wherein the user contact data store comprises a user contact data store editable via an application software program distinct from the application software program hosted on the Internet computing device of the user.

11. The system as defined in claim 1, wherein the received call related information is encrypted including the identifier associated with the calling party.

12. The system as defined in claim 1, wherein the user contact data store comprises a user contact data store editable via an application software program hosted on the Internet computing device of the user, wherein the executable program instructions further direct the computer system to:

subsequent to a second received call that occurred while the application software program hosted on the Internet computing device of the user was offline, detect an online presence of the application software program hosted on the Internet connected computing device of the user; and

present a missed call notification to the user on the Internet-connected computing device of the user, wherein the missed call presentation includes at least a portion of a retrieved contact record editable by the user.

13. A computer storage system comprising a non-transitory storage device, said computer storage system having stored thereon executable program instructions that direct a computer system to perform operations comprising:

enable access to a user contact data store via an application software program hosted on a network-connected computing device of the user, the user contact data store comprising editable contact records,

wherein at least a portion of the editable contact records are configured to be used in call presentations to the user on respective calls from callers;

detect an online presence of the application software program hosted on the network-connected computing device of the user,

receive a call directed to the unique communication address assigned to the user, the call including call related information, the call related information including at least an identifier associated with a calling party and wherein the unique communication address is not a wireless phone number of the user assigned by a wireless carrier to a mobile phone of the user and the unique communication address is not a wireline phone number of the user;

provide a decryption key to the network-connected computing device of the user that enables the decryption of at least a portion of the call related information that is encrypted, including the identifier associated with the calling party on the network-connected computing device of the user;

use the decrypted identifier associated with the calling party to retrieve an editable contact record from the contact data store; and

present the call to the user on the network-connected computing device of the user, wherein the call presentation includes at least a portion of the retrieved editable contact record.

14. The system as defined in claim 13, wherein the identifier associated with the calling party comprises a phone number or an account number.

15. The system as defined in claim 13, wherein the executable program instructions further direct the computer system to:

provide, via a user interface of the application software program hosted on the network-connected computing device of the user, an originate call control in association with a contact record.

16. The system as defined in claim 13, wherein the executable program instructions further direct the computer system to:

transmit over a network a message during the call, the message including at least a portion of the retrieved contact record, wherein the message is transmitted as a short message service message or email message to the user.

17. The system as defined in claim 13, wherein the executable program instructions further direct the computer system to:

cause at least a portion of the call related information to be stored in the user contact data store.

18. The system as defined in claim 13, wherein the received call related information is encrypted including the identifier associated with the calling party.

19. The system as defined in claim 13, that further direct the computer system to:

subsequent to a second received call in which the application software program hosted on the network computing device of the user was offline, detect an online presence of the application software program hosted on the network-connected computing device of the user; and

present a missed call notification to the user on the network-connected computing device of the user, wherein the missed call presentation includes at least a portion of a contact record retrieved from the user contact data store.

20. A computer storage system comprising a non-transitory storage device, said computer storage system having stored thereon executable program instructions that direct a computer system to perform operations comprising:

assign a unique communication address to a user, wherein the unique communication address is not a wireless phone number of the user assigned by a wireless carrier to a mobile phone of the user and the unique communication address is not a wireline phone number of the user;

enable access to a user contact data store via an application software program hosted on a network-connected computing device of the user that comprises contact records editable by the user

wherein at least a portion of the editable contact records are configured to be used in call presentations to the user on respective calls from callers corresponding to respective editable call records subsequent to creation of the respective editable call records;

decrypt at least a portion of call related information of a call, directed to the unique communication address assigned to the user, that is encrypted, including at least an identifier associated with a calling party;

use the decrypted identifier associated with the calling party to retrieve an editable contact record from the user contact data store; and

present the call to the user on the network-connected computing device of the user, wherein the call presentation includes at least a portion of the retrieved editable contact record.