Proactive re-routing of vehicles using passive monitoring of occupant frustration level

• US 9,709,417 B1
• Filed: 12/29/2015
• Issued: 07/18/2017
• Est. Priority Date: 12/29/2015
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: VanWinkle, Justin, Newey, Neville Rhys, Mcneill, Trista, Hall, Christopher Michael, Glasgow, Dane, MacLaurin, Matthew Bret, Ramadge, David
• Primary Examiner(s): ARTHUR JEANGLAUDE, GERTRUDE
• Application Number:
  US14/983,000
• Publication Number:
  US 20170184411A1
• Time in Patent Office: 567 Days
• Field of Search: 701 36, 701418, 701409, 701 323, 701410, 701416, 701423, 701428, 701485
• CPC Class Codes: G01C 21/3415 Dynamic re-routing, e.g. recalculating the route when the user deviates from calculated route or after detecting real-time traffic data or accidents
• CPC Class Codes: G01C 21/3484 Personalized, e.g. from learned user behaviour or user-defined profiles
• CPC Class Codes: G01C 21/3617 using user history, behaviour, conditions or preferences, e.g. predicted or inferred from previous use or current movement
• CPC Class Codes: G01C 21/3641 Personalized guidance, e.g. limited guidance on previously travelled routes
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06V 20/597 Recognising the driver's state or behaviour, e.g. attention or drowsiness
• CPC Class Codes: G08G 1/096822 where the segments of the route are transmitted to the vehicle at different locations and times
• CPC Class Codes: G08G 1/096838 where the user preferences are taken into account or the user selects one route out of a plurality
• CPC Class Codes: G08G 1/096844 where the complete route is dynamically recomputed based on new data
• CPC Class Codes: G08G 1/096883 where input information is obtained using a mobile device, e.g. a mobile phone, a PDA
• CPC Class Codes: G08G 1/096888 where input information is obtained using learning systems, e.g. history databases
• CPC Class Codes: G08G 1/0969 having a display in the form of a map

Abstract

Aspects of the present disclosure include a navigation system and computer-implemented methods for proactively re-routing vehicles based on an analysis of input component data obtained from the navigation-enabled devices. The navigation system scores the input component data to obtain a measure of frustration (e.g., a feeling of being upset or annoyed) of the user of the navigation-enabled device. The navigation system may provide a detour suggestion for display on the navigation-enabled device to persuade the user of the device to direct their vehicle to depart from its current location or route in an effort to remove the vehicle from traffic, and thereby reduce the frustration level of the user. The detour suggestion may include an alternative route to the original destination, or an alternative destination.

Claims

1. A system comprising:

one or more processors of a machine; and

one or more machine-readable mediums storing instructions to configure the one or more processors to perform operations comprising;

determining a current location of a navigation-enabled device based on location information received from a location component of the navigation-enabled device;

determining a frustration score associated with the navigation-enabled device based on input component data obtained from one or more input components coupled to or embedded in the navigation-enabled mobile device, the frustration score providing a measure of frustration of a user of the navigation-enabled mobile device;

comparing the frustration score associated with the navigation-enabled device with a frustration score threshold;

based on determining the frustration score transgresses the frustration score threshold, obtaining a detour suggestion based on the current location of the navigation-enabled mobile device;

displaying, on the navigation-enabled mobile device, a user interface including the detour suggestion.

2. The system of claim 1, wherein the obtaining of the detour suggestion includes:

determining a destination location of the navigation-enabled device;

determining a current route of the navigation-enabled device to the destination location; and

accessing an alternative route to the destination location.

3. The system of claim 2, wherein the determining of the destination location of the navigation-enabled device is based on at least one of calendar data, user preference data, or a user specified identifier of the destination location.

4. The system of claim 2, wherein the user interface includes a map display along with an indication of the alternative route to the destination location.

5. The system of claim 1, wherein the obtaining of the detour suggestion includes:

identifying a retail location within a predefined distance of the current location of the navigation-enabled device; and

obtaining a monetary incentive associated with the retail location, wherein the user interface includes a message regarding the monetary incentive.

6. The system of claim 5, wherein the obtaining of the detour suggestion further includes determining a value of the monetary incentive based on the frustration score.

7. The system of claim 5, wherein the retail location is identified from data included in a user account record of the user, the data including at least one of a transaction history, a location history, or user preference data.

8. The system of claim 1, wherein the determining of the frustration score includes:

obtaining the input component data from the one or more input components coupled to or embedded in the mobile device;

scoring respective input component data based on input component type; and

aggregating respective input component data scores to determine the frustration score.

9. The system of claim 8, wherein the scoring respective input component data includes comparing the input component data to baseline data stored in a user account record of the user maintained in a networked database.

10. The system of claim 1, further comprising updating a user account record maintained by a networked database, the updating of the user account record including creating an entry for the determined frustration score, the user account record corresponding to the user of the navigation-enabled device.

11. The system of claim 1, the current location of the navigation-enabled device corresponds to a current location of a vehicle, and wherein the user of the navigation-enabled device is an occupant of the vehicle.

12. The system of claim 1, wherein the one or more input components include at least one of the group comprising:

a microphone, a motion sensor, or a heart rate sensor.

17. The method of claim 12, wherein the determining of the frustration score includes:

obtaining the input component data from the one or more input components coupled to or embedded in the mobile device;

scoring respective input component data based on input component type; and

aggregating respective input component data scores to determine the frustration score.

18. The method of claim 17, wherein the scoring respective input component data includes comparing the input component data to baseline data stored in a user account record of the user maintained in a networked database.

13. A method comprising:

determining a current location of a navigation-enabled device based on location information received from a location component of the navigation-enabled device;

determining a frustration score associated with the navigation-enabled device based on input component data obtained from one or more input components coupled to or embedded in the navigation-enabled mobile device, the frustration score providing a measure of frustration of a user of the navigation-enabled mobile device;

comparing the frustration score associated with the navigation-enabled device with a frustration score threshold;

based on determining the frustration score transgresses the frustration score threshold, obtaining a detour suggestion based on the current location of the navigation-enabled mobile device;

displaying, on the navigation-enabled mobile device, a user interface including the detour suggestion.

14. The method of claim 13, wherein the obtaining of the detour suggestion includes:

determining a destination location of the navigation-enabled device;

determining a current route of the navigation-enabled device to the destination location; and

accessing an alternative route to the destination location.

15. The method of claim 13, wherein the obtaining of the detour suggestion includes:

identifying a retail location within a predefined distance of the current location of the navigation-enabled device; and

obtaining a monetary incentive associated with the retail location, wherein the user interface includes a message regarding the monetary incentive.

16. The method of claim 15, wherein the obtaining of the detour suggestion further includes determining a value of the monetary incentive based on a distance from the current location to the retail location.

19. The method of claim 13, wherein the one or more input components include at least one of the group comprising:

a microphone, a motion sensor, or a heart rate sensor.

20. A non-transitory machine-readable storage medium embodying instructions that, when executed by a machine, cause the machine to perform operations comprising:

determining a current location of a navigation-enabled device based on location information received from a location component of the navigation-enabled device;

determining a frustration score associated with the navigation-enabled device based on input component data obtained from one or more input components coupled to or embedded in the navigation-enabled mobile device, the frustration score providing a measure of frustration of a user of the navigation-enabled mobile device;

comparing the frustration score associated with the navigation-enabled device with a frustration score threshold;

based on determining the frustration score transgresses the frustration score threshold, obtaining a detour suggestion based on the current location of the navigation-enabled mobile device;

displaying, on the navigation-enabled mobile device, a user interface including the detour suggestion.