Generation and retrieval of report information

• US 9,762,512 B2
• Filed: 06/13/2016
• Issued: 09/12/2017
• Est. Priority Date: 10/01/2010
• Status: Active Grant

• Current Assignee: Workday Incorporated
• Original Assignee: Clover Leaf Environmental Solutions, Inc.
• Inventors: Killoran, Jr., John P., Von Damm, Gina Katharine, Peek, Dennis William, Kirkman, Angela
• Primary Examiner(s): Pollack, Melvin H
• Application Number:
  US15/180,584
• Publication Number:
  US 20160301633A1
• Time in Patent Office: 456 Days
• Field of Search: 709206
• CPC Class Codes: G06F 16/24 Querying
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

An information management system may store information related to tasks to be performed by workers in an organization. Workers in the organization may communicate with the information management system using email messages. The information management system may not require a login or authentication procedure, and workers may interact with the information management system without the need to log in to the information management system. The information management system may receive an email message from a worker that indicates a request for a report. The information management system may determine whether to transmit the report to the worker based on whether the worker is appropriately registered with the information management system, and/or whether the worker has administrative privileges. The information management system, in response to a positive determination, may transmit the report to the email address from which the requesting email message was sent.

Claims

1. A method for use in an information management system, the method comprising:

storing information in a database, the information describing a plurality of devices and an associated email address of each of the plurality of devices in a group including one or more tasks that are associated with ones of the plurality of devices;

receiving a first email message, the first email message including a request for a report;

determining, by a processor, whether to respond to the first email based on the email address from which the first email message was sent; and

in response to a determination to respond to the first email message generating a new message and sending the generated new message to the email address from which the first email message was sent, the generated new message including the report;

wherein the report is automatically generated based on emails received from ones of the plurality of devices that indicate a status of completion of the one or more tasks associated with ones of the plurality of devices.

2. The method of claim 1, wherein the report includes the information stored in the database.

3. The method of claim 2, wherein the report is configured for the plurality of devices, or configured for only one of the plurality of devices in the group.

4. The method of claim 2, wherein the information in the database further describes one or more conditions, and the report includes, for each of the one or more conditions, information that indicates a percentage and status of tasks completed at the respective condition for a given time period.

5. The method of claim 1, wherein the determining whether to respond to the request for the report is further based on whether the email address from which the first email message was sent is associated with a device that has administrative privileges.

6. An information management system comprising:

at least one communications interface configured to receive a first email message, wherein the first email message a request for a report;

a database configured to store information that describes a plurality of devices and an associated email address for each of the plurality of devices in a group including one or more tasks that are associated with ones of the plurality of devices; and

at least one processor configured to determine whether to respond to the first email based on the email address from which the first email message was sent;

wherein the at least one communications interface is further configured to send, in response to a determination to respond to the first email message, a second email message to the email address from which the first email message was sent, the second email message includes the report;

wherein the report is automatically generated based on emails received from ones of the plurality of devices that indicate a percentage and status of completion of the one or more tasks associated with ones of the plurality of devices.

7. The information management system of claim 6, wherein the report is a report that is configured for the plurality of devices, or is a report configured for one of the plurality of devices in the group.

8. The information management system of claim 6, wherein the database is further configured to store information that describes one or more conditions, and the report includes, for each of the one or more conditions, information that indicates a percentage and status of tasks completed at the respective condition for a given time period.

9. The information management system of claim 6, further comprising:

a database configured to store information that describes one or more of the plurality of devices, including, for each of the devices of the plurality of devices, an email address associated with the device;

wherein the at least one processor is further configured to determine whether to respond to the first email based on whether the email address from which the first email message was sent is an email address associated with one of the devices in the group.

10. The information management system of claim 9, wherein the database is further configured to store information that includes, for each of the devices of the plurality of devices, whether the device has administrative privileges, and wherein the at least one processor is further configured to determine whether to respond to the first email based on whether the email address from which the first email message was sent is associated with one of the devices in the group that has administrative privileges.

11. A non-transitory computer-readable storage medium having processor-executable instructions stored thereon which, when executed by at least one processor in an information management system, will cause the at least one processor to perform a method, the method comprising:

storing information in a database, the information describing a plurality of devices and an associated email address of each of the plurality of devices in a group including one or more tasks that are associated with ones of the plurality of devices;

receiving a first email message, the first email message including a request for a report;

determining, by a processor, whether to respond to the first email based on the email address from which the first email message was sent; and

in response to a determination to respond to the first email message generating a new message and sending the generated new message to the email address from which the first email message was sent, the generated new message including the report;

wherein the report is automatically generated based on emails received from ones of the plurality of devices that indicate a percentage and status of completion of the one or more tasks associated with ones of the plurality of devices.

12. The non-transitory computer-readable storage medium of claim 11, wherein the report is configured for the plurality of devices, or configured for only one of the plurality of devices in the group.

13. The non-transitory computer-readable storage medium of claim 11, wherein the information in the database further describes one or more conditions, and the report includes, for each of the one or more conditions, information that indicates a percentage and status of tasks completed at the respective condition for a given time period.

14. The non-transitory computer-readable storage medium of claim 11, wherein the at least one processor is further configured to determine whether to respond to the first email based on whether the email address from which the first email message was sent is an email address associated with one of the devices in the group.

15. The non-transitory computer-readable storage medium of claim 14, wherein the determining whether to respond to the request for the report is further based on whether the email address from which the first email message was sent is associated with a device that has administrative privileges.