System and method for dynamically enabling customized web content and applications

• US 9,767,212 B2
• Filed: 04/05/2011
• Issued: 09/19/2017
• Est. Priority Date: 04/07/2010
• Status: Active Grant

• Current Assignee: LivePerson Incorporated
• Original Assignee: LivePerson Incorporated
• Inventors: Lavi, Asaf, Dimenstein, Efim, Campo, Eli
• Primary Examiner(s): Hong, Stephen
• Assistant Examiner(s): Nazar, Ahamed I
• Application Number:
  US13/080,324
• Publication Number:
  US 20110271175A1
• Time in Patent Office: 2,359 Days
• Field of Search: 715234, 715808
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents

Abstract

Described are computer-based methods and apparatuses, including computer program products, for dynamically enabling customized web content and applications. One or more rules are stored in a database. Default tag code is transmitted to a browser in response to a request from the browser, the default tag code including data that causes the browser to generate a tag module. An update is received from the tag module comprising data indicative of a visitor'"'"'s interaction with web page content displayed through the browser. A condition associated with a rule from the one or more rules is determined to be satisfied based on the update. An action associated with the rule is performed, comprising transmitting custom targeted tag code to the tag module, wherein the custom targeted tag code includes data that causes the browser, upon execution of the custom targeted tag code by the tag module, to perform an action.

Claims

1. A computer-implemented method, comprising:

storing a set of rules, wherein a rule is associated with a condition, wherein a rule defines when to transmit customized webpage data, and wherein customized webpage data corresponds to an interaction with a webpage;

receiving, at a server, a request for a default tag code, wherein the request is associated with loading webpage data on a computing device, wherein the webpage data includes original content data and a tag, wherein the tag is configured to facilitate communication between the computing device and the server, wherein when the webpage data is loaded on the computing device, the computing device displays a webpage corresponding to the original content data and the tag causes the request for the default tag code to be transmitted to the server;

transmitting the default tag code, wherein when the default tag code is received at the computing device, the default tag code is executed, wherein executing the default tag code generates a tag module that is stored in the computing device, wherein the default tag code includes instructions that configure the tag module to monitor an interaction with the webpage, and wherein the tag module is associated with a tag identifier;

receiving behavior data depicting one or more interactions with the webpage, wherein the behavior data is generated and appended to the tag identifier associated with the tag module when the tag module detects an interaction;

selecting a rule from the stored set of rules, wherein selecting includes using the tag identifier, and wherein the rule defines customized webpage data;

determining whether the behavior data appended to the tag identifier satisfies the condition associated with the rule; and

transmitting the customized webpage data when the condition associated with the rule has been satisfied.

2. The method of claim 1, wherein the tag module appends the tag identifier to the behavior data.

3. The method of claim 1, wherein the customized webpage data defined by the stored rule adds logic, functionality, or content to the webpage data.

4. The method of claim 1, further comprising:

generating the customized webpage data defined by the stored rule in response to determining that the condition associated with the stored rule has been satisfied.

5. The method of claim 1, wherein the webpage data includes underlying code, and wherein a custom tag code is used to customize the webpage data without modifying the underlying code.

6. The method of claim 1, wherein interaction data includes data depicting interactions with an additional webpage displayed prior to the webpage.

7. The method of claim 1, wherein each rule is associated with multiple conditions, and wherein determining that the interactions with the webpage satisfy the condition associated with the stored rule includes determining that the interactions with the webpage satisfy each of the conditions associated with the stored rule.

8. The method of claim 1, further comprising generating the customized webpage data defined by the stored rule, wherein transmitting is done in response to determining that the condition associated with the stored rule has been satisfied.

9. A system, comprising:

one or more processors;

a non-transitory computer-readable storage medium containing instructions configured to cause the one or more processors to perform operations, including;

storing a set of rules, wherein a rule is associated with a condition, wherein a rule defines when to transmit customized webpage data, and wherein customized webpage data corresponds to an interaction with a webpage;

receiving, at a server, a request for a default tag code, wherein the request is associated with loading webpage data on a computing device, wherein the webpage data includes original content data and a tag, wherein the tag is configured to facilitate communication between the computing device and the server, wherein when the webpage data is loaded on the computing device, the computing device displays a webpage corresponding to the original content data and the tag causes the request for the default tag code to be transmitted to the server;

transmitting the default tag code, wherein when the default tag code is received at the computing device, the default tag code is executed, wherein executing the default tag code generates a tag module that is stored in the computing device, wherein the default tag code includes instructions that configure the tag module to monitor an interaction with the webpage, and wherein the tag module is associated with a tag identifier;

receiving behavior data depicting one or more interactions with the webpage, wherein the behavior data is generated and appended to the tag identifier associated with the tag module when the tag module detects an interaction;

selecting a rule from the stored set of rules, wherein selecting includes using the tag identifier, and wherein the rule defines customized webpage data;

determining whether the behavior data appended to the tag identifier satisfies the condition associated with the rule; and

transmitting the customized webpage data when the condition associated with the rule has been satisfied.

10. The system of claim 9, wherein the tag module appends the tag identifier to the behavior data.

11. The system of claim 9, wherein the customized webpage data defined by the stored rule adds logic, functionality, or content to the webpage data.

12. The system of claim 9, wherein the operations further include:

generating the customized webpage data defined by the stored rule in response to determining that the condition associated with the stored rule has been satisfied.

13. The system of claim 9, wherein the webpage data includes underlying code, and wherein a custom tag code is used to customize the webpage data without modifying the underlying code.

14. The system of claim 9, wherein interaction data includes data depicting interactions with an additional webpage displayed prior to the webpage.

15. The system of claim 9, wherein each rule is associated with multiple conditions, and wherein determining that the interactions with the webpage satisfy the condition associated with the stored rule includes determining that the interactions with the webpage satisfy each of the conditions associated with the stored rule.

16. The system of claim 9, wherein the operations further include generating the customized webpage data defined by the stored rule, wherein transmitting is done in response to determining that the condition associated with the stored rule has been satisfied.

17. A computer-program product, tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause a data processing apparatus to:

store a set of rules, wherein a rule is associated with a condition, wherein a rule defines when to transmit customized webpage data, and wherein customized webpage data corresponds to an interaction with a webpage;

receive, at a server, a request for a default tag code, wherein the request is associated with loading webpage data on a computing device, wherein the webpage data includes original content data and a tag, wherein the tag is configured to facilitate communication between the computing device and the server, wherein when the webpage data is loaded on the computing device, the computing device displays a webpage corresponding to the original content data and the tag causes the request for the default tag code to be transmitted to the server;

transmit the default tag code, wherein when the default tag code is received at the computing device, the default tag code is executed, wherein executing the default tag code generates a tag module that is stored in the computing device on the webpage, wherein the default tag code includes instructions that configure the tag module is used to monitor an interaction with the webpage, and wherein the tag module is associated with a tag identifier, and wherein the tag identifier is associated with the account identification code corresponding to the webpage;

receive behavior data depicting one or more interactions with the webpage, wherein the behavior data is generated and appended to the tag identifier associated with the tag module when the tag module detects an interaction;

select a rule from the stored set of rules, wherein selecting includes using the tag identifier, and wherein the rule defines customized webpage data;

determine whether the behavior data appended to the tag identifier satisfies the condition associated with the rule; and

transmit the customized webpage data when the condition associated with the rule has been satisfied.

18. The computer-program product of claim 17, wherein the tag module appends the tag identifier to the behavior data.

19. The computer-program product of claim 17, wherein the customized webpage data defined by the stored rule adds logic, functionality, or content to the webpage data.

20. The computer-program product of claim 17, further comprising instructions configured to cause the data processing apparatus to:

generate the customized webpage data defined by the stored rule in response to determining that the condition associated with the stored rule has been satisfied.

21. The computer-program product of claim 17, wherein the webpage data includes underlying code, and wherein a custom tag code is used to customize the webpage data without modifying the underlying code.

22. The computer-program product of claim 17, wherein interaction data includes data depicting interactions with an additional webpage displayed prior to the webpage.

23. The computer-program product of claim 17, wherein each rule is associated with multiple conditions, and wherein determining that the interactions with the webpage satisfy the condition associated with the stored rule includes determining that the interactions with the webpage satisfy each of the conditions associated with the stored rule.

24. The computer-program product of claim 17, further comprising instructions configured to cause the data processing apparatus to:

generate the customized webpage data defined by the stored rule, wherein transmitting is done in response to determining that the condition associated with the stored rule has been satisfied.