System and method for multi-model, context-aware visualization, notification, aggregation and formation

• US 9,799,004 B2
• Filed: 09/07/2012
• Issued: 10/24/2017
• Est. Priority Date: 07/30/2010
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Buford, John F., Krishnaswamy, Venkatesh
• Primary Examiner(s): Keaton, Sherrod
• Application Number:
  US13/606,900
• Publication Number:
  US 20120331404A1
• Time in Patent Office: 1,873 Days
• Field of Search: 715757
• CPC Class Codes: G06F 16/3334 Selection or weighting of terms from queries, including natural language queries
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services

Abstract

Systems, methods, and non-transitory computer-readable storage media for context-aware visualization, notification, aggregation, and formation in a multi-model collaboration space. The system first finds contextually related content from a multi-model collaboration space, wherein the multi-model collaboration space includes disjoint collaboration tools. The system then generates a unified content view of the multi-model collaboration space, wherein the unified content view presents the contextually related content from the multi-model collaboration space.

Claims

1. A method comprising:

detecting, by a processor, a user interaction with a first collaboration tool of a multi-model collaboration space, wherein the user interaction comprises at least one of engaging in a collaboration activity associated with the first collaboration tool or accessing a first item of content in the first collaboration tool;

in response to the user interaction, identifying, by the processor, a second item of content from a second collaboration tool of the multi-model collaboration space, wherein the second item of content is contextually related to at least one of the collaboration activity or the first item of content in the first collaboration tool; and

generating, by the processor, a unified content view of the multi-model collaboration space automatically in response to the user interaction, the unified content view comprising a first interactive interface of the first collaboration tool and a second interactive interface of the second collaboration tool, the second interactive interface presenting the second item of content associated with the second collaboration tool, wherein the second interactive interface integrates a functionality of the second collaboration tool such that a user can establish in an electronic collaborative activity directly via the second interactive interface, wherein the first interactive interface and the second interactive interface are separately arranged from each other in the unified content view, wherein the unified content view of the multi-model collaboration space is also visually represented in three dimensions, the three dimensions comprising a resource dimension, a time dimension, and a semantic dimension, and wherein the three dimensional unified content view of the multi-model collaboration space is nested to comprise a second three dimensional multi-modal collaboration space.

2. The method of claim 1, further comprising:

receiving user input associated with a collaboration activity, the user input being received via the first interactive interface; and

initiating a context aware collaboration activity via the unified content view, wherein the context aware collaboration activity is associated with the collaboration activity.

3. The method of claim 1, wherein the second item of content comprises one of a message, a document, an appointment, a calendar, a call, a group, a folder, a webpage, a database, a communication, a news feed, or a conference.

4. The method of claim 1, wherein the multi-model collaboration space comprises a plurality of collaboration spaces, wherein each of the plurality of collaboration spaces can be independently browsed and searched within the unified content view, and wherein the unified content view presents respective contextually related content from each respective collaboration space from the plurality of collaboration spaces.

5. The method of claim 1, wherein generating the unified content view comprises visually arranging a plurality of collaboration spaces from the multi-model collaboration space and presenting respective contextually related content from each respective collaboration space of the plurality of collaboration spaces.

6. The method of claim 1, wherein identifying the second item is further triggered by at least one of a request, an event, a schedule, an activity, an input, a communication, or a parameter.

7. The method of claim 1, wherein identifying the second item comprises searching the multi-model collaboration space for content based on a name, a group, a meeting, a communication, a title, a relationship, an input, a date, a time, an interaction, a location, a participation, a membership, an object, a document, a message, an attachment, a view, or a tracking.

8. The method of claim 1, further comprising notifying the user of an item appearing in the multi-model collaboration space, wherein the item is associated with a current activity.

9. The method of claim 1, further comprising adding new contextually relevant content to a collaboration space in the multi-model collaboration space based on a user context, wherein the new contextually relevant content is from an outside source.

10. The method of claim 1, wherein the first interactive interface and the second interactive interface respectively integrate functionalities of the first collaboration tool and the second collaboration tool such that the user can initiate functionalities of the first collaboration tool and the second collaboration tool respectively from the first interactive interface and the second interactive interface.

11. The method of claim 1, wherein the second three dimensional multi-modal collaboration space refers to a third collaboration space.

12. The method of claim 1, wherein additional separate applications from different vendors are generated in the unified content view of the multi-model collaboration space based on being contextually related to the at least one of the collaboration activity or the first item of content and wherein the first application, the second application, and the additional applications comprise at least the following:

a file application, a publication application, a chat application, an voice call application, an email application, and a web application.

13. A system comprising:

a processor; and

a computer-readable storage device having stored therein instructions which, when executed by the processor, cause the processor to perform operations comprising;

detecting a user interaction with a first collaboration tool of a multi-model collaboration space, wherein the user interaction comprises at least one of engaging in a collaboration activity associated with the first collaboration tool or accessing a first item of content in the first collaboration tool;

in response to the user interaction, identifying a second piece of contextually related content from a second collaboration tool of the multi-model collaboration space, wherein the second item of content is contextually related to at least one of the collaboration activity or the first item of content in the first collaboration tool; and

generating a unified content view of the multi-model collaboration space automatically in response to the user interaction, the unified content view comprising a first interactive interface of the first collaboration tool and a second interactive interface of the second collaboration tool, the second interactive interface presenting the second item of content associated with the second collaboration tool, wherein the second interactive interface integrates a functionality of the second collaboration tool such that a user can establish in an electronic collaborative activity directly via the second interactive interface, wherein the first window and the second window are separately arranged from each other in the unified content view, wherein the unified content view of the multi-model collaboration space is also visually represented in three dimensions, the three dimensions comprising a resource dimension, a time dimension, and a semantic dimension, and wherein the three dimensional unified content view of the multi-model collaboration space is nested to comprise a second three dimensional multi-modal collaboration space.

14. The system of claim 13, wherein generating the unified content view comprises updating a previous unified content view.

15. The system of claim 13, wherein the instructions cause the processor to:

receive user input associated with a collaboration activity, the user input being received via the first interactive interface; and

initiate a context aware collaboration activity via the unified content view, wherein the context aware collaboration activity is associated with the collaboration activity.

16. The system of claim 13, wherein the second item of content comprises one of a message, a document, an appointment, a calendar, a call, a group, a folder, a webpage, a database, a communication, a news feed, or a conference.

17. The system of claim 13, wherein the multi-model collaboration space comprises a plurality of collaboration spaces, wherein each of the plurality of collaboration spaces can be independently browsed and searched within the unified content view, and wherein the unified content view presents respective contextually related content from each respective collaboration space from the plurality of collaboration spaces.

18. The system of claim 13, wherein generating the unified content view comprises visually arranging a plurality of collaboration spaces from the multi-model collaboration space and presenting respective contextually related content from each respective collaboration space of the plurality of collaboration spaces.

19. The system of claim 13, wherein identifying the second item is further triggered by at least one of a request, an event, a schedule, an activity, an input, a communication, or a parameter.

20. The system of claim 13, wherein identifying the second item comprises searching the multi-model collaboration space for content based on a name, a group, a meeting, a communication, a title, a relationship, an input, a date, a time, an interaction, a location, a participation, a membership, an object, a document, a message, an attachment, a view, or a tracking.