System and method for providing services

• US 9,800,540 B2
• Filed: 03/27/2012
• Issued: 10/24/2017
• Est. Priority Date: 03/27/2012
• Status: Active Grant

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Inventors: O'Reirdan, Michael John Liam
• Primary Examiner(s): Hoffman, Brandon
• Assistant Examiner(s): TRUONG, THONG P
• Application Number:
  US13/431,519
• Publication Number:
  US 20130263257A1
• Time in Patent Office: 2,037 Days
• Field of Search: 726 22, 726 24
• CPC Class Codes: G06F 21/552 involving long-term monitoring or reporting
• CPC Class Codes: H04L 61/4541 Directories for service discovery
• CPC Class Codes: H04L 63/1433 Vulnerability analysis

Abstract

Systems and methods for providing services are disclosed. One aspect comprises detecting a compromised state of a user device, determining a device identifier associated with the user device, locating a service identifier the device identifier, and transmitting the service identifier to the user device.

Claims

1. A method comprising:

detecting a compromised state of a user device;

determining a device identifier associated with the user device from a plurality of device identifiers;

determining, based on the determined device identifier, an address element associated with the user device;

determining, based on the address element, a service provider associated with the user device, wherein the service provider is determined from a plurality of service providers, and wherein at least one of the plurality of service providers is an Internet Service Provider;

determining, based on the service provider and the compromised state of the user device, a service identifier, wherein the service identifier identifies a server associated with the determined service provider; and

transmitting the service identifier to the user device.

2. The method of claim 1, wherein the determined one of the plurality of device identifiers comprises information relating to one or more of a manufacturer, a model, a type of device, and a class of the user device, and wherein a user identifier is used to locate the service identifier.

3. The method of claim 1, wherein the service identifier comprises a uniform resource locator of the server associated with the determined service provider.

4. The method of claim 1, wherein the service identifier is stored at a domain name system server.

5. The method of claim 1, further comprising alerting a user of the user device of the compromised state of the user device.

6. The method of claim 1, further comprising automatically directing the user device to a service location based upon the service identifier.

7. A method comprising:

detecting a compromised user device;

determining a user identifiers associated with the compromised user device from a plurality of user identifiers;

determining, based on the determined user identifier, an address element associated with the compromised user device;

determining, based on the determined address element, a service provider from a plurality of service providers, wherein at least one of the plurality of service providers is an Internet Service Provider (ISP);

determining, based at least in part on a compromised state of the compromised user device, a remediation service identifier associated with the determined service provider, wherein the remediation service identifier identifies a server associated with the service provider; and

transmitting the remediation service identifier to the compromised user device.

8. The method of claim 7, wherein the determined user identifier of the plurality of user identifiers comprises an internet protocol address.

9. The method of claim 7, wherein the remediation service identifier is stored as a text record.

10. The method of claim 7, wherein the remediation service identifier comprises a uniform resource locator associated with an online remediation service.

11. The method of claim 7, wherein the remediation service identifier is stored at a domain name system server.

12. The method of claim 7, further comprising alerting a user of the compromised user device of the compromised state of the comprised user device.

13. The method of claim 7, further comprising automatically directing the compromised user device to a remediation service based upon the remediation service identifier.

14. An apparatus comprising:

one or more processors; and

a memory comprising processor executable instructions that, when executed by the one or more processors, cause the apparatus to;

detect a compromised user device;

determine a user identifier associated with the compromised user device from the plurality of user identifiers;

determine, based on the determined user identifier, an address element associated with the compromised user device;

determine, based on the address element, a service provider associated with the compromised user device from a plurality of service providers, wherein at least one of the plurality of service providers is an Internet Service Provider (ISP);

determine, based on the determined service provider and a compromised state of the compromised user device, a remediation service identifier, wherein the remediation service identifier identifies a server associated with the determined service provider; and

transmit the remediation service identifier to the compromised device.

15. The apparatus of claim 14, wherein the determined user identifier of the plurality of user identifiers comprises an internet protocol address.

16. The apparatus of claim 14, wherein the remediation service identifier is stored as a text record.

17. The apparatus of claim 14, wherein the remediation service identifier comprises a uniform resource locator associated with an online remediation service.

18. The apparatus of claim 14, wherein the remediation service identifier is stored at a domain name system server.

19. The apparatus of claim 14, wherein the processor executable instructions, when executed by the one or more processors, further cause the apparatus to alert a user of the compromised user device of the compromised state of the compromised use device.

20. The apparatus of claim 14, wherein the processor executable instructions, when executed by the one or more processors, further cause the apparatus to automatically direct the compromised user device to a remediation service based upon the remediation service identifier.